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based on 34282 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Rick listened to all our questions about the produce and made sure we were satisfied with the results of the job. The rug is cleaner than it has been in years and makes the house look wonderful. Thanks for a job well done!
Thanks Ruth! I'll let Rick know that you were impressed.
Product is natural and healthier for my grandkids who spend so much time ON the carpet.
Service was timely, fast, and thorough.
I'm glad you brought that out Deb. We have put SO much effort into perfecting an eco-friendly cleaning process with only the safest products. Thanks for your feedback.
That you do not use chemicals and still get the carpets clean!
They clean really well.
I like the dry time and i feel like my carpet stays cleaner longer. this time the man who came to my house did a VERY thorough job. I was very impressed with his work and time and attention he gave to each room in my house.
Thanks Alicia! I'm glad you were impressed.
It was mostly fine except spots came back up.
Thanks for letting us know Barbara. I will get someone out there tomorrow to take care of those spots that came back.
Great customer service! Isaias did a great job and took plenty of time making sure everything was done right.
Thanks Marj! I will let Isaias know that you were impressed.
The technician was very informative, he explained exactly what he were using to get the stain out. We will be using Zerorez for sure next the time we need our carpet cleaned.
Our carpets don't look great. They look the EXACT same. We were very excited to try Zerorez but for $313 we are sorely disappointed. We have a 30 unit apartment complex and had hopes of hiring you for that but were not impressed. I had to see if it was wet to even know if the tech went over them. :( You are overrated and we'll try someone else next time and recommend the same to friends and neighbors.
Hey Taisley,
I'm very sorry to hear that. If it is convenient for you I would like to have a technician come out and re-clean those areas for you. I want to ensure we have given you the best results possible. I will follow up with you this afternoon to see if we can set something up. Thank you for your feedback.
They showed up on time and the job that was done was just great.
The rug you cleaned did not get the smell out we payed a lot of money to get it cleaned like 140 and it still smells.you need to clean it again for free, you did not do what you said you would do.
Maria, you are absolutely right. Odor issues involving urine can be especially troublesome and difficult to remove, and sometimes it takes more than one cleaning to fix the problem. I will have someone out there tomorrow to re-clean that rug. Thank you for your feedback.
Dries quickly, comes clean and doesn't feel like there is residue
Good service, but the price is a bit high compared to competitors.
I like how there are no leftover cleaners in the carpet, purity is great. The staff is friendly and professional.
Our carpets are REALLY clean! They were dry by the next morning when we got up. Chris did a fabulous job!
Excellent! Thanks for the feedback Sharlene.
The carpets were cleaned on time and they looked and smelled great. I also like knowing that they will stay cleaner longer because there is no soap residue!
My carpet took more than 24 hours to dry, that was a concern for me. The young man who did the work was very knowledgable and pleasant. He did a great job in removing the stains. I felt like the the additional cost for pet stains and protectant were too expensive with the carpet cleaning.
Sincerely,
Name removed
I'm sorry for the long dry time Marianne. I'll call you today to make sure no mildew issues have developed. If there are, I will have a technician out to fix them at your earliest convenience. I understand that pet treatments and protective coatings can get expensive, but that is because we only use the best products and techniques in the industry. We want to deliver the best possible results so that you get more value for each dollar you spend. Thank you for your feedback.
I like the cleaning method. I wondered if the mostly water method would clean as well but I'm pleased with the outcome.
I liked that you got the high traffic areas CLEAN. Previous carpet cleaners had said that they were stains that couldn't be removed. I also liked that y house didn't smell of chemicals the rest of the day.
Those are two things I love hearing Paige. Thanks for the great review!
He was awesome. I was very appreciative that he did not try and up-sell me a bunch of products like the first guy. I was pleasantly surprised. He did a great job on my carpets!
Timely efficient effective cleaning.
We paid $90 to have the tile cleaned in our master bath in addition to our carpets. The carpets look great, but the tile looks no different than it did before the cleaning. You can still see dirty grout and when the light hits the tile with the right angle, you can see that there are still many areas that have dirt spots, etc. Even the heat vent cover is still covered with dust- you would think that the dust would have been removed as he moved over that area to clean the tile. When the rep left our home, we noticed that the power was not working in that area of the home- he must have blown a fuse. When we reset the breaker, the power came back on. I am wondering if maybe he just called it quits once the power went off. Very disappointed- the tile has been cleaner when I have cleaned it with our steam mop. I would appreciate either a refund of the $90, or a re-cleaning of the bathroom tile.
Hey K.C.
I'm really sorry the tile turned out that way. It sounds like your technician just did not rinse the tile thoroughly enough. We can deliver much better results and I would be happy to send someone back to re-clean on a day that is convenient for you. I will follow up with you today to set everything up. Thank you for your feedback and letting us know what happened so that we can make this right.
No shampoo
very effective and made my home feel, and smell fresh and clean.
The service was great.
CARPETS ALWAYS LOOK GREAT WHEN THEY ARE FINISHED.
Our carpet in the family and dining room looks and feels like new. Plus, a high traffic area had a huge dark area and the technician worked it over and it looks incredible!!! Our stairs and landing look and feel so clean and soft. Our technician was Jesus Saens and he was superb!!! We would like to ask for him the next time we have our carpets cleaned. Thank you Zerorez!!! Robyn Knab
That's awesome to hear Robyn. Jesus does a fantastic job for us and we are glad we have him as part of our team. I will let him know personally how impressed you were with the work. Thank you for the great review and we look forward to seeing you again soon. :)
There was no written pre-service explanation with related costs or bid of the various serices which were to be done. I know now that I should have asked for such, but unfortunately I didn't. So you could probably say it was ALL MY FAULT! I gave your service person my check and requested a receipt. He said it would come in the U.S. mail or via email. I gave him my email address. He said it would be on my email in 5 minutes. After he left I went online and found nothing in the form of an invoice or anything else. Two days later I had not gotten the invoice. Typically when a product or service is purchased one gets a receipt at the time of payment, not on email which sometimes never comes, nor in the US mail a week to 10 days later. I suggest you consider providing your customers who may not do email or who would like a receipt at time of purchase a paper hard copy of a receipt. Yes, this is a digital world, but sometimes that fails and sometimes customers are not digitally oriented. There was a misunderstanding from verbal exchanges as to what the cost of service for cleaning of tile would be. Had it been in writing this wouldn't have happened. Rick Nolan did a reasonably good job in the work he did, but his administration (his bosses) did not provide him with paper forms and instructions for meeting the needs of some of your customers such as myself. But you probably don't have many like me. I am probably just a 77 year old jerk I presume who needs to learn to just to accept your way of doing business. Every "come to your home" service people that I have hired heretofore has given me a written bid and a receipt at the time of my payment for the services performed. I apologize for my having taken your time to read this. I would like to hear from you. Mark Smith
Hey Mark,
Thank you for writing such a detailed and pointed response. It is reviews like yours that help us to reexamine our policies and procedures as well as improve even in small ways. Many other customers have also shared your feelings on this topic. Although it is true that a very small percentage of our customers are not digitally oriented or don't have access to email, we care about ALL of our customers and are looking at implementing a paper invoice option on site as well as carrying the supplies necessary to write out quick estimates and receipts for those who request a hard copy. We appreciate your business as well as the time you took to help us improve our service. I will bring up your review in our next meeting.
carpets are still looking a bit dirty
I'm sorry to hear that Gruer. I'd like to get a technician out there as soon as possible to re-clean those areas that still look soiled. I'll follow up with you today to see which day would be convenient for you. Thank you for letting us know.
My carpets cleaned up so nicely! They did not take long to dry and there was no bad smells after.