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based on 33429 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
dried fast, looks great
Nice guys. Fast service. It will be interesting to see how long the clean carpet stays looking nice. Thank You.
Let us know how long they stay clean on our Facebook page - ZerorezSaltLake. We'll be looking for your comments!
Able to remove stains that others were unable to after using several other carpet cleaning companies
Very professional when he came..got done quickly an efficiently.
The results was what I was pleased with and the Tech's were informative on the services provided. I felt the office should be more customer orient. I requested a AM appointemnt, was given a PM appointment. Called again and requested AM appointment and was told that the trucks would be sequenced the day before and they couldn't tell me I would get a AM appointment. Had to call three times to get my invoice sent to my e-mail and inquired about my voucher and was told it would be mailed. Corrected invoice with my address. I will have my frontroom, hallway & carpet runners done next month & would like the same tech's that did my grandson carpet in Midvale this last Thursday. Thanks for listening. I watch for the voucher in the mail. Your ad was on KSL.
Carpets and ducts are very clean. Both techs made efforts to care for the condition of my home.
Good job guys, thanks! There were a couple areas on the tile we had cleaned where something was stuck and would have to have been scraped and were not.
My carpets look really clean. The technician doing the work this time was excellent.
Zerorez did a terrific job of cleaning my light yellow/gold carpet. It was very plush, but they worked miracles and it dried very quickly.
I think the tech's did a great job thank you
Nothing in particular. Expectations were met, but not exceeded. I would use you again, but won't necessarily feel compelled to share with others.
Your techs were very nice and clean cut and I liked how they were willing to work with me.
I feel you do a good job and my carpets stay clean. I love having a clean carpet.
Quality service with great,chemical free results.
loved that you don't use chemicals and use the heat instead. The technician (Rick) was extremely helpful. Will definitely use again!
Cleaned well. Jordan who was in our home was fantastic.
Our consultation and patience of our technician. He took time to answer our questions and resolve concerns. He genuinely seemed to want to help us. Also I love the brush that really gets into the carpet and pulls everything up. I have three cats and six ferrets and you would never know it!Zerorez is my chosen carpet care provider to keep my carpets that way. Thank you!
WE LOVE ZEROREZ! My husband & I are regular ZeroRez customers. I am a Realtor & I refer tons of clients to your ZeroRez. This most recent carpet cleaning was for one of my listings that needed a freshen up & deep cleaning & the carpets look & feel fantastic! I wouldn't dream of using anyone else.
We divided the cleaning of our house into two weekends. When the tech came the second week, he was unaware of anything we had discussed with the tech that came the first week. I would recommend that in the future there is better communication between the techs, especially if agreements are reached during the first visit between the techs and the homeowners to avoid confusion.
The gentlemen who came to clean my house were clean, nice, and friendly. After having our carpets cleaned my daughter said that the carpets feel like new. Thanks
I liked that the technician spent the time to talk with me about my options once we looked at each area I wanted cleaned. It was also so easy to make my appointment and mostly, my carpets and tile look beautiful again!
My carpets always look great. Your people are very helpful and nice.
Pricing was quoted at $29/room, with no mention of "extras" when initial quote was given. Ended up with a $350 bill. No where on the invoice was there a $29 room. We feel as though we haven't been victim to the old bait and switch. We will not be recommending Zerorez.
Chip,
Thanks for talking to us today. I pulled the invoice and you are right. You did not get charged $29 per room, we charged you $30. I see that you had us do one room of carpet. I talked with the technician and made sure he doesn't round up anymore. While going through the invoice, David the technician, also made an error on the carpet protectant. He charged you $3 when it was supposed to be $30. Don't worry about the difference, it was our mistake.
Your total invoice came to $348 because of a large couch we cleaned (at 30% off) and an extensive biological decontamination treatment to eliminate pet odor. I understand the surprise at the total cost.
I'm going to put a gift card in the mail today for your next carpet cleaning if you choose to use us again.
I love that it is safe for children. I watched them clean the carpets and I have never seen anything like it. I loved watching how deep the cleaning process was. The suction of the cleaning device was so powerful and I felt very confident it was pulling up more than any other carpet cleaning company out there.
Your men did a great job informing us about your products and left us with clean carpets.
They wee courteous and thorough. Thank you. We will have you back.
The service was quick and dried Within a day! I didn't exactly like the cost this time though. We got the same space cleaned less then a year ago and it cost 70 dollars less, without any special deals.
great customer service & very pleased with outcome of the cleaning
Technician was very professional and polite. Carpet looks great!
My carpets are way cleaner when your technicians work on them than with any other service I have ever used.
Let me pick the time of arrival window. At least morning or afternoon.