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based on 31039 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Zerorez does an excellent job
Easy to schedule, communicated time of arrival well, got job done in a reasonable time frame, and was cleaned good:)
Customer service training is excellent. Excellent results. Priced right
Friendly, reliable, effective.
I felt that you tech did a great job and was genuinely interested in getting my carpets clean.
My experience with Zerorez was excellent. From my first call to the day my carpets were cleaned I was treated very, very well. The carpets are so clean and I will definitely call Zerorez again!
Great customer service, great products are used, will recommend to family and friends. Still waiting on Boondocks $25.00 promo.
Thanks
First name removed Williams
The tech was so helpful in making sure my needs
We're met. He was efficient friendly and did a super
job on my dirty carpet. I love how quickly it dried and
I think the flooding worked. Thanks so much I will definitely
use you again. First name removed
I like my soft carpet and the lack of smell left behind.
Service was friendly, professional, and respectful of my time. Thanks for being on time and letting me know whenyou would be here.
My carpet was so bad and it cleaned up so nice.
Flexibility and the service
No residue!
A very good job!The carpet looks amazing
He didnt get here until really late, 530. He didn't do all of the areas that were requested. He was in ahurry and didn't remove the stains that were removed the time before.
I like the cleaning system. My carpets look great and my entire home looks so clean!
I like that no chemicals are used.
The technition was on time and efficient. He took every precaution to protect walls and furniture.
Carpet was very clean, services and options were explained very well. The serviceman was very personable, professional and pleasant.
Isaia was very cordial and responsive to our requests. We asked him an opinion about an old carpet in another room and his response was honest and professional. The carpet stretching was very well done and the carpets are very clean!
We are very satisfied with the results. Our carpets look great.
The carpet looks great after being cleaned and technicians are friendly and respectful.
Jared our technician was very knowledgeable, conscientious and personable. He explained everything until he felt we understood the process. He went above and beyond with the pet treatment, double checking to make sure it was successful. He took extra time to test fabric and made sure it could handle the cleaning. My carpet and sectional look and smell great.
Jared is a real asset to your business.
I have been very pleased in the pass with your services. This time we had you clean our air ducts. My wife said that your man did a good job. He was neat and clean in his work. He talked her into also cleaning the dryer duct for $75.00. This is the poor part of your service. I looked at the work done and the vent cap was sitting in the basement window seal and the duct on the floor. I called and received a promt responce the next morning. Your man said that he cleaned it just like he had been trained. Push the brush in the pipe. The problem was that the vent cap on the out side of the home was broken beyond service and the pipe inside was plastic and metal mixed together and not service able. I asked that my $75.00 be returned and he said it would, yet I have not received anything from your company yet. When I asked why the furnace had not been cleaned he said that he did not have the training. I know that other companies make it a part of there duct cleaning to do a complete job and clean the furnace. I was very set back that Zerorez does not train there service personal better for the work they are being paided for and that after the service personal said my $75.00 would be returned I receive no responce or follow up.
Your Service man was very good at what he was trained to do, but lacked training for cleaning of the furnace and dryer duct. and pleasent to talk with I am now waiting for the company to show the same promt responce.
it is just what it says - leaves zero residue behind
My carpets look great! I have used many other companies, but for now on I will be using Zerorez.
took a long time to dry left two dirty spots
Redue the carpets and refund my money. I had a 3 room special for 79 dollars with14 stairs for 140. I was charged 189.00. Also he was suppose to do the living room stairs and the upstairs bedroom. Not done only did living room and stairs and carpets still felt dirtys also he started on stairs without worning janelle before she came down the stairs with my two 1 year old twins. So she slipped and fell down the stairs with my two kids. Not happy!!!!
Got my carpet really clean.
the cleaning system and professional worker,Eddy