What our clients think of us!

Service tech was very nice, clean, professional & really seemed to know what he was doing.

The service technician was great, the cleaning itself was good, but the noise of the truck was awful, I had neighbors checking to see what was going on and the constant loud noise gave all of us that were home a headache. I am not sure I will use Zerorez again due to the intense loud noise.

I like the great way the carpet looks and feels after the cleaning. However, we ended up paying twice as much as we'd initially agreed to because of the "stainguard" that our carpet cleaner strongly recommended to be applied to the carpet was extra ($30 per area). I'm fine with paying for that if needed, but it would have been better if we had known about that stainguard ahead of time, and we could have researched the necessity of this extra treatment. I felt a little like this was a "bait & switch." deal. I will recommend Zerorez to friends, but I will tell them about the extra expense. Thank you for asking.

Your customer service is amazing and David, our technician, was very knowledgable and helpful. He was very professional and did an outstanding job. My carpets look new and are very soft. I have already recommended you to several neighbors. Thank you.

I like how clean my carpet looks.I like the people who clean the carpets they explain the product very well.

Promptness, professionalism.

Specialized care by Rick!

Move couches and clean under them.

The marvelous job the special treatment for dog messes cleaned the carpet!!!
Your representative did a thorough job in an expeditious manner.

I feel the price is way higher than any other company. I also wasnt happy with how wet my floors were, they were still wet 24 hours later :(

When I called for an appointment I got the deal 3 rooms for $79 minus the $25 coupon I had from my previous carpet cleaning. I was surprised that you could clean 3 rooms for $54. That price is too low for a GOOD carpet cleaning. I ened up paying $235 - $181 more than I expected. I knew it would cost a LITTLE more to have some areas treated where our old dog is getting lazy and not using the doggie door - but $181 more? Is your reasoning that you can bait people into using your service with a too low price, and then you talk them into other services that they need that are too high? If I hadn't have spent hours moving furniture I would have said no to the high price and looked for someone else to clean. Used car salesman call it the bait and switch. I would rate your company a 10 verses a 6 if not for this practice. I will tell my friends and associates to expect a bait and swith from you - otherwise the product is good. It's the marketing practice that sucks.

Scheduled an appointment for an estimate for carpet, tile, and rug cleaning. Your technician never showed up. Waited all afternoon. Someone noticed the error and called that night. I rescheduled for the next morning and was promised I would be first appointment of day at 8:00. Woke my family up early to be prepared for tech. to arrive. Again, no one showed. I called the scheduling office, they tried calling the tech. he did not answer,and she said was really strange, and rescheduled me again for Saturday. He called an hour and a half after he was suppose to be at my house to say he was on his way, and he came to my house. I then called and cancelled for Saturday. Someone then called Saturday morning to confirm that tech was coming!!!! WoW! The bid was over a grand. Much pricier than other companies. Would love to have you give me another bid, but dont have time to waste waiting for your techs. The only reason I scheduled with you, is because of my neighbors who said the cleaning was amazing. So far I am not impressed at all. I hope someone follows thru to come and actually clean clean my carpets:)

Great product, outcome, punctuality, service.

FRIENDLY SERVICE. NO RESIDUE PRODUCT.

Pleasant serviceman, worked well and kept things in order.

The price was too expensive

The gentleman who came out was very polite and did an awesome job. He did not rush just to get the job done. It looked amazing. He was also very friendly and nice.

I wasn't here at the time, but my husband said the technician was very helpful and courteous. When I came home and looked at the carpet I said "wow", I'm just amazed. We are very pleased and woud certainly refer you to our friends and call you again.

Carpets were very wet. They took 24 hours to dry.

I thought the service was great. My carpet was really dirty in the family room so it could have used some extra cleaning. Overall I am satisfied.

I feel like I can put off buying new carpeting because my carpets are clean and refreshed. I also like the Zerorez rake that I purchased to keep my carpets from matting.

Best job done on my carpets ever....we'll see if the dirt areas show up quickly like it usually does with other cleaners. the tech., Rick, was excellent, very courteous, helpful
efficient, and thorough, my ducts were cleaned also. I will call you again , for sure,
and would be interested in any specials you will have. And I will for sure ask for Rick.

Friendly service, was on time, our carpets looked new afterward

Our serviceman was very nice. The website could be more helpful as to an idea of the price of the service before the service.

I love the fact about having no residue used during the cleaning process.

I like that no soap is used.

the over all service

My wife and I have used Zerorez for years, since you first started cleaning carpet in the Salt Lake City Area. The most recent request was on July 17,2012. I asked that you do a carpet cleaning and a flash pet stain treatment. The technition quoted me 50.00 per gal, and that it would take 5 gals. He suggested a topical treatment that would be less money. He then took me with his specheal flashlight and showed me where the stains where. There were many stains.

Your tech was great. He was through and really worked hard to get rid of the spots. Great service.

the rugs seem cleaner.