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based on 31039 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
More thorough cleaning of spots.
Well spoken staff, clean carpets and no surprises!
Very effective cleaning. The person who came was punctual, friendly, and efficient.
When the technician arrived, the equipment was not in his truck. It had been taken without him knowing. It was frustrating to have to wait for an extra hour for someone to bring it down. It was a waste of his time. He was apologetic and did a pretty good job of cleaning the carpet. He went over several areas repeated times to extract the dirt, which I appreciated. Also, of note, it took 72 hours for some of the ripples in the carpet to settle down after cleaning. Is this normal? Don't remember that happening the time we had it cleaned before. Overall, the technician did a good job.
On time, clean cut employees, process works
Reduced cost.
Ryan was awesome! We will definitely be requesting him from now on.
There was a 1 inch dirt gap around the edges of the bathroom floor next to the walls thatwasn't as clean around the edges that wasn't even cleaned very well. For the most part they did a great job. The floor looks 10 times better overall, but there were just some spots that were missed which I even pointed out and they made a claim that the machine just couldn't get it. I will end up cleaning those spots myself.
Excellent service and I like that no chemicals are used on my rugs.
The spots showed back up in the carpet. The return cleaning job did better. Carpet looked Better. Thank you.
Nothing. I'm satisfied so far with everything
Primarily, it uses water as opposed to soap/chemicals and produces fantastic results. Secondly, it has technicians that explain each aspect of the treatment prior to beginning work, and then work professionally and quickly to achieve those fantastic results.
Doesn't leave the carpet very wet and it dries quickly.
how well it cleans and stays clean
The cost was very reasonable. The carpets dried quickly. The technician was able to get out a stain that others could not.
Pleasant employees, drys fast. Nice job. Thank you.
Excellent representative who did a great job. Offered several options to consider. Very thorough in cleaning the carpet and tile.
The basic science of how you do this.
Zeroes lifted years worth of ground in dirt and debris and left tired, worn carpet in rental house looking and smelling fresh and almost new. The previous resident had a dog who shed a lot, and the technician worked and worked. There is no sign of dog hair anywhere!
Courteous hard work done on a timely basis.
You made an appointment with me for only 2 days away and kept in touch to tell me exactly when you would be here. The fellow who came, Cory Staid, did a wonderful job and my carpets look better than they have looked in years. I was very impressed by the professional nature of your whole operation and I will definitely recommend your company to my friends.
My very old and dirty carpets look nearly new! They were courteous, fast, and thorough.
Professional, well done
Your technicians do a great job. They are on time and very courteous. My furniture looked great after it had been cleaned and had dried. I am very satisfied with the job.
The Technician seemed very young. He said he treated my hallway for urine stains but I wish he would have told me before he started so I could have seen him do it and to see what it was I paid an extra $50 for. One of my couch legs was gauged and the wood grain chipped off. I don't know if the Tech guy knew this, but if he did I wish he would have said something to me. I realize accidents can happen. Also the dirty water dumped in the gutter in front of my house stained the road and i wish that he could have taken the hose and just squirted that off to clean it up a bit. My carpets were clean and looked good i was just slightly disappointed over all with the experience.
The last time you guys came and spot cleaned where my dog had an accident it was done so very poorly. It was some spots in one room. Over $150.00 dollars for spot treatment and there is,still residue. I guess I expect more effort to be made to do a job well done.
A Very polite and thorough young man explained and carried out everything requested. I also like the cleaning method.
Quick dry time.
The service was great, the serviceman was clean and courteous. I was disappointed in your advertising. "Only $33 per room; but when you make an appointment, they tell you it has to equal at least $100. Secondly, the free something that was advertised to be given at the time of the sevice was not offered.
Excellent service and great results.