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based on 33504 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like the prompt way they keep their appointments and the speed and care they give to their cleaning. They were courteous and polite as they did their job. I like the fact the carpets dried quickly.
We liked the you're able to get out so much dirt and dark color from the carpet. Our home smells a little better after you cleaned our carpet too. I also liked that there weren't a bunch of chemicals involved
Technician was friendly and hardworking.The carpet looks great.
My carpet is still a little crunchy two days later. Any thoughts of how to fix this?
Everything.
Your genuine commitment to customer satisfaction.
Very professional and helpful service over the phone with setting up appointment and great communication. The technician was very friendly, personable, and explained the processes and treatments very well. Overall, a very thorough job.
No complaints - Arrival time was correct, the work completed promptly, thoroughly - all with a friendly, efficient representative. We appreciate your work ethic, service and reasonable pricing. We will call again in the future. Thank you!
the carpet stays cleaner longer. the deodorizer really worked on a pet problem. Bryan did an excellent job for me
Did a good job, removed the spots. Came on time as scheduled. Happy with the work.
There are no odors with the cleaning supplies,the cleaning is done quickly and thoroughly. The young man who does my carpet cleaning is so clean and neat and always on time. He does an amazing job with a smile on his face. His name is Isiah.
Very clean!! Very friendly!!
The Zerorez technicians arrived ahead of schedule, but kept us in the loop at all times. The carpet, following the cleaning, was unbelievably great! It looked wonderful, and the technicians were so thorough. We will never again use any other carpet cleaning service.
Carpets are clean and not soaking wet.
John was courteous, careful and did the job completely. I appreciate his extra care on this job.
Priciery than the original quote, but we added a couple things.
Great service thank you. Very professional
The service was very fast and efficient.The technician was kind and professional.
Everything Job well done!
No soap
Very good professional
You promptly responded & re-did the carpet which was great. I have waited a week & still there is one small area that was treated for dog urine which still has a slight hint of odor to it. It must of gotten missed with the treatment, which keeps the liquid from wicking back up into the carpet.
Excellent staff. We have interacted with Juan twice. Both times he was amazingly helpful, thorough, and professional.
My carpets look and smell great after you clean them
Clean carpet. Get job done fast And friendly
I was very happy with the way it cleaned. The spots came right out! I'm really happy with
the fact that it leaves no residue.
The technician who did the cleaning was really great! He was very informative, polite, and
efficient.
Quick and easy. We were able to schedule an appointment for the following business day. Great results. Thank you!
My technician was exceptionally helpful as he cleaned carpet in our rental home. I was faced with deciding whether a good cleaning would buy me a few more years of wear or if I'd need to just replace. He spent extra time on trouble spots to bring it up to a satisfactory standard (wish it could have been perfect, but that would be way too much to ask!) Good work, Zerorez!
The carpets look great and stay clean longer. However, the stairs at the edges still look dirty.
Stand by your work. Make sure customer is happy w results
I called after a visiting child vomited on my carpet. You were great about coming right out that afternoon, but the actual cleaning was a disappointment. The technician clean the carpets but in the process soaked all of them so much that it took a few days for the carpets to dry. He came on Tuesday and on Thursday evening they were still damp down in the pad in places, even after bringing in fans. The stairs dried with a brown edge due to being so wet and the spot where the vomit was originally still stunk. The technician had not pulled out the water. Also, the protectant made the carpet crunchy, and not soft to walk on. I called and shared my concern and you sent out another technician who told me that the first technician had not pulled out the water and sprayed more stuff on my carpet to get rid of the brown edges on the stairs. He said the first technician should have flooded the vomit region and told me the only thing he could do would be to put disinfectant down or flood it again and charge me more, even though it was not my fault this had not happened originally. He also tried to sell me on a more permanent protectant. Although he was very nice, I felt he was not dealing with the problem, just trying to make me not as annoyed and he did charge me more for treating the vomit region. My carpet was in great shape, high quality carpet and pad before this cleaning. It has some subtle dirt stripes now where the cleaning was uneven and it is not soft anymore, matted down. You can feel the difference between the carpet I had cleaned that day with carpet in the bedrooms that was not cleaning. I have used your company for a few years now. I am extremely disappointed. I am not sure I will go back to you. A neighbor called a few days after this cleaning asking for a recommendation. I told her I wasn't sure that I could recommend your company.