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based on 31039 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
How fast it dried
I was very pleased with how nice Eldon treated me. They did a very nice job and we are please. The only problem I had was they left two windows open in the basement and with all the outlets for them to use in the basement they chose to unplug the the outlet that had the TV,the Internet , and the the furnace is controlled by the Internet. I couldn't get anything to work and it took me a few hours to figure out the furnace was off. This isn't my house and I was unaware that windows way back in the basement were left open.
I would have liked to have been told about the open windows.
Very nice technicians who explain what they are doing. I like having clean carpets and I tried the tile cleaning this time and I was impressed.
The Zerorez worker (Edwardo?) was very respectful and understanding of my needs and concerns. The walk-through was noted by him and the job was done very well. I am very pleased and will certainly request your company again for my carpet cleaning. He made my kitchen linoleum so clean and beautiful. Thanks.
The products work and those who service are fast friendly and do a good job.
The carpets look clean over a longer period of time than with other cleaners
I was very impressed with the way the carpets came clean. I watched every step and saw where they pulled out the dirt. The technician was very informative and explained everything from the process of cleaning to the type of carpet we had.
The service was great and the quality of work was perfect!
Eldon is very competent and we are always happy with the results.
My Technician Ryan very willing to give excellent customer service.
I have found that my carpets stay cleaner longer after I have had the work done by Zerores. I have also found that the technician Isaias is more thorough than any other I have had.
The gentleman that came to clean the carpets was so helpful. Respectful, and very willing to put in extra work and effort to get my carpets their cleanest! I was very grateful and impressed.
They are prompt courteous and efficient
We appreciated that your technician was on time, knowlegable, efficient, thorough, professional and was here and gone with the job well done in record time.
The technician did a very good job with the tools he had. The tile looks great. The one complaint I do have is that the power sprayer the technician was using was faulty. Please provide them with equipment that is in good working order so that they can do their job properly. I could tell which rooms he had done by the circuit breakers that got tripped and that I had to reset after he was done. At the end, he tried to use the power on the fan and the equipment had completely malfunctioned and did not work at all at this point.
The carpets were left pretty wet this go around. Last time they were very dry. This time the technician did not use a fan at all!!!!!!!!!!!!! When we called the next morning about getting a fan, it seemed like it was an inconvenience, for everybody. We should not have had to make the call in the first place We also had our tile grout cleaned the prior week and he did use a fan. Don't know why the carpet g
Lack of chemicals and clean carpets! Love that the technicians were booties and took great pains to keep our home clean. Fast and good.
A very kind, efficient and helpful employee. Carpet was beautiful when the cleaning was completed.
I really thought Luke was friendly, informed and professional. He knew his product and did a
fabulous job. He is a credit to your company.
Better stain removal. Shorten drying time.
You were quick to get an appointment with, your technician was friendly and efficient, You did a good job, and you were easy to work with and answered any questions that I had.
On time and clean carpets! Wonderful!
I love that Zerorez does not use harsh chemicals, they listen to my concerns, the service is fast!
One of my door frames was chipped and my carpet felt a bit crunchy after.
all natural, cleans the best out of any other provider that i have used. Quick, friendly, etc.
Carpet was clean. Very nice job. Service was excellent.
The pricing process was confusing. We were quoted $320 then the tech quoted $480 upon completion. Our card was then charged $580. The carpets look great, but the business side of the consumer process was very disappointing. We'll never use or recommend this service.
Thank you,
Name removed
We had the standard carpet cleaning and it really works, gets "most" of the spots out on carpet that is 8 years old.
It was quick. Representatives were friendly and knowledgeable. We'll see how well the cleaning lasts.
absolutley the best in every way!