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31039 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great product, price and service
Our first cleaning was awesome, this time wasn't as great. We called to have our couches and other rooms cleaned because you guys did great on our carpets before, but it wasn't done the best this time around. The cleaner was a nice guy and was very honest, but wasn't very thorough at the job. We showed him some stains that we thought could be removed because last time, similar stains were removed, but they were not and he didn't mention to us that he couldn't get it out like the last guy. The first time, the tech walked the house with me with his black light to look for stains, but that also didn't happen. When he cleaned the sofa's he asked about a third of the way through if he was doing an alright job because he wasn't very good at it he said. He also mentioned that others are better at it than him. If that is the case, why would he come if couches were on the list to be cleaned. If I had said, no that's not good enough, would I have had to have someone come back another day? Overall he did an alright job, just not very thorough. I believe he just needs some more training. We understand your prices are a little higher than competition and we are totally okay paying because you guys have done an awesome job in the past, this visit just seemed like he was rushed.
the carpets look amazing. The service was excellent. Eldon did a fine job and was very professional. The carpets were damp for a couple of hours but not nearly as long as some companies who have cleaned my carpets.
Techs are super friendly, carpets were beautiful and barely took a couple hours to dry
Great communication and feedback on when they're going to be scheduled to arrive. Pleasant to work with. Very professional.
No chemicals! I'm pregnant so that's a wonderful reassurance.
Very good customer service. Knowledgeable and prompt.
It was quick, the carpets looked great and your employees were excellent.
It gets my carpets really clean.
I was dissapointed the add on i did at the house for tile was not included in the 20% off
I liked the technician.
Find a way to dry the carpet better. It took almost 4 hours to fully dry.
The tech Gonsollo was so professional and helpful. He did a very nice job cleaning the carpets. I was most pleased with how the grout in the kitchen cleaned up. He came when he said, after calling ahead, and was careful with our home and cleaned up everything. This is my second response. So that's plenty for me. L
Great service. Carpets are SO clean. Thank you!!
I really wasn't able to see the results I had hoped for. The grout is still patchy looking in both of the rooms I had done. The only explanation I was given was that it seemed like the grout was different in parts of the room. I asked if there was a stronger applicant and he said we use this processed special water and it should have worked. He left and said it was probably still wet and would go away. But, it didn't. ;(
I've been very happy with the employees doing the cleaning--very nice and helpful. The actual product/cleaning solution doesn't work. This is the third, and last, time I've used Zerorez. I would have not bother the third time but for laziness on my part, not wanting to look for another cleaning service in the short window of time I needed it done. The carpet looks great afterward for a couple days. But within a week, the same big dark spots start appearing again all over our light-colored carpet.
No soap residue, the technician was very knowable, and informed us of things we could do to keep our carpets in good condition..........
When youu are dealing with a cream carpet, water seems to be the safest product. Thank you
You were on time and came back until we were happy. Thank you for good service
Zerorez was very professional and friendly from beginning to end. I appreciated that my technician "Chris" told me about my options but was not at all pushy. He explained everything thoroughly, and seemed quite knowledgeable about the whole process and about carpet in general.
I would definitely use zerorez again.
You have always done a wonderful job and I continue to recommend you to others. Chris was so nice and personable. It was a great experience and great price. Now I am ready for the holidays. Wishing you the best.
I like having the carpet cleaned without water and drying a problem.
Cleaned Carpet better than competitors.
Quick and efficient and friendly
I told them I want my carpet and smells of my dog pie to be removed but steel smells is coming, and I pay 395$ for nothing.
I love the results-clean fresh carpet, not "crunchy", and stays cleaner longer.
Do a great job!
Nice workers and willing to do whatever I ask. THe things they clean really look better!
no sticky residue
Fast. Clean.