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based on 31039 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great and thorough employee and good equipment that does the job!
I responded once already. Read that
Carpet looks great, the young man that did the carpet was very good - offered to help with whatever I needed (only needed help with one chair!) Very pleased with the cleaning!
Carpets dry so quickly and spots don't reappear. Very friendly and efficient techs.
My carpet is so clean...and it was done just with water! Amazing!
On time and did a great job!!
Nice friendly service and the carpets look nice.
The carpets are nice and clean and smell great. Thanks
No soap
Carpets look and feel clean.
Quick but thorough.
Loved the job that was done and that there is no soapy residue to collect dirt!
It was fast and friendly. My carpets look great.
Ryan was awesome!
The service man was very nice and worked quickly!
He was on time and very knowledgable he did a very good job.
No chemicals!!! Your employees have always been super nice and fast
nice friendly technicians and they were efficient and also did a great job ----- No black spots left on our carpet after they got through.
I loved that I was able to get an appointment within a few days of when I called. Great process! Great service!
Staff are professional and do a great job.
Professional, easy
It was a great job with vreat service.
I was quoted $86 on the phone for the areas I requested to have cleaned. The $9 water waste disposal fee was mentioned on the phone, but the cleaning tech had $128 in his system for the work I had done. I was not communicated clearly about the time of arrival. I was told between 11:45 and 12:00. The tech showed up around 1:30 - 2:00. I was told the cleaning would take about 1 hour to 1 1/2 hours. It took 30 minutes which makes me question the thoroughness of the job. There are some spots (not carpet ware) that don't look as clean as they could be.
Your van left a 12 inch circle of oil in the middle of my driveway.
Mu carpets look fanatastic and smell really nice. The technicion was great, friendly, knowlegable, and very professional! Thank You so much.
Carpets & tile were cleaned very well and Reese did an excellent job!
Nothing was necessarily wrong, but there also wasn't any sort of "wow". Chris was on-time, very friendly and appeared to do a thorough job. However, I'm a little let down that some of the high traffic areas and stains did not appear much improved. Chris explained that this type of wear is just the nature of polyester carpets. Assuming this is true, I can't fault Zerorez--But it did make it hard to feel excited about the results. I do like that there is no detergents or chemicals used, as I am very particular about what products I want used in my home, especially around my young children. I am only aware of a few companies that offer chemical free cleaning and many have received very poor reviews--thus I would likely use Zerorez in the future.
Zerorez comes on time. The cleaning gets done above expectations. I'm very impressed with the professionalism of this company.
You are well represented. The carpet looks wonderful and we are happy!
My carpet looks so nice your products did clean my carpet. I was thrilled with the pretreatment for pet stains. It made a big difference.