What our clients think of us!

The technician explained everything beforehand. The service was fast and efficient. Best of all, the carpets look great!

I was supposed to be the first appointment of the day and the tech should have been here before 9. Instead he showed up at 11:30. We own a service business so I get that things come up but they called me every hour saying he would be here within the hour and I wish we had just rescheduled for a later time so I could get stuff done. Also the carpet didn't dry as fast as I had hoped. Even in the heat of the day with the windows open

Isaias always does a great job. Always happy with results.

My only disappointment was the loyal member e-mail that went out this month. Every month I look forward to the special savings we are offered and August's e-mail subject line was August savings but there wasn't any specials inside.

Well trained and customer service oriented personnel.

Great attention to detail. The work was explained and valued suggestions made as to what would be the best course of action for my carpet.

The only problem was that I had no idea when they were coming. I thought they were coming in the early afternoon and
Instead they came just before 3 PM. A more exact estimate on when they are coming would be great!

Eric cleaned my carpets 7 rooms/ tile in two bathrooms / lounge chair / he was amazing / polite. Professional/ asked me if things looked ok/ my tile has never looked this good since it was new/ he worked really hard getting all of the spots on the carpets / next time I have my house cleaned I am going to ask for him/ tell him thanks for a job well done

thank you for making things right and coming back out to clean the carpets a second time. The carpets smell so much better and are now liveable.

Clean carpets

Having you come was a waste of my money and time. He didn't remove not even 1 spot off my carpet. The next day I went and hand treated each spot and cleaned it myself. It was a complete waste.

clean carpets

carpets are clean

Better window for appt.

Generally very good.

I liked that your employee showed me a short video showing me how you were different from other companies.

This time around my carpets in the living room didn't get as clean as before. Could be due to wear but it seems that I've had better results in the past. Also the carpets take a little longer than hoped to dry.

The carpet always looks and feels great when your guys leave but both times I have found a spot from the machine or water spillage ?? that leaves behind a mark to remember my Zerorez friends. Not great. Last time I was left with a rusty wet mark on a brand new rug in my entry way. And this time there was a really wet spot right where he was working on my two chairs. I thought it would go away when it dried but it is now dry and you can still see the circle.

The technician debated me on the pricing of every square foot of my house. (This is the same house youve come to clean for 5 years.) It took over an hour for him to figure out what to charge me...when in the end it was what I was quoted when I scheduled the carpets to be cleaned! I had to sit there and wait for him to make several phone calls, listen to the lengthy recorded conversation of my scheduling, etc as he tried to prove me wrong but in the end, I was right! I was especially frustrated because I was so supposed to be somewhere at 3:00. He didn't come until 4 and then it wasn't until after 5 I could finally leave. Hopefully he learned,
"The customer is always right." I was very frustrated about the whole thing. Thank goodness I came home to clean carpets so it all ended up ok but if I call to get carpets cleaned again I will definitely ask for a different technician.

Benjamin suggested we seal the grout on my tile because they were running a special. The tile is only 8 months old, but it had not been sealed so I agreed to having that done. To seal the tile it needed to be cleaned first which is the only reason we would need to clean it. I believe he applied the sealer as he has done in the past however it left a sticky film all over the tile. He could see this and felt confused as to why this happened.
We agreed the best thing would be to remove the rim off the floor, he did this by cleaning the tile again. He charged my $240.00 for cleaning the tile which I would have not done if I was not going to get it sealed. So basically I was charged for work he did , but it was work that did not need to be done as the tile was not dirty in the first place. The next day I could see areas on the tile that did not get cleaned the second time around so now I have white spots on my chocolate brown tile. Also the room where he cleaned the carpet smelled very strong of urine. So the day after the work was done instead of feeling like things were clean and looked great I felt like the tile needed to be cleaned and the room with the carpet made me gag. And I had just spent 500.00.

I have always been satisfied with the customer service and quality of service I have received.

I was very pleased with the carpet cleaning. The Young man who did the work did an awesome job. Everything was very, very clean. Mark his name on my account send him every time.

I love clean carpets and have tried most others which include Mom and Pop trucks as well as other national known carpet cleaners. I don't care about the science behind your process, as I am only interested in results. You do the best! By far!!

Knowable, professional and hard working.

On Time, Careful, really good cleaning.

The reclean service was excellent and I felt a thorough job was done

The key to good service is good employees, and in our case the person doing the work at our home was excellent.

You did exactly what I asked and your men did and excellent job.

Great job, here when expected.

I'm very happy with my with my carpet, it looks great.

My carpets look great, and my technician was very helpful and professional.