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based on 33995 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great quality, great service.
no chemical smell
I like the results of the carpets and upholstery. I was especially impressed with the tech that did the work. It was a lot of work and he was very professional, respectful and dilligent.
You missed the original schedule date but did come on the next scheduled date.
You missed some rugs that were on the original order (most likely did not get detailed on the work order). Not a big deal and we will get them the next time.
The technician told me not to walk on the carpet for 7 hours. I was under the impression that after the carpets were finished they would be dry. The next morning my stairs were still wet.
Just seems really pricey. The extra cost to dispose of the water really threw me. Your cost is already pretty high compared to other carpet cleaners, but I figured it was worth it. Seems like the cost of the water removal should be part of the cost not added on extra. I also had a problem with my carpet having a yucky sour rag smell after it dried. It is older carpet and its down stairs, but it has never happened before. I called this morning and they are sending a tech over on Thursday to check on it. Just wish it could have been sooner.
Zerorez re-cleaned the carpets at no cost when the stains returned shortly after the first cleaning.
Fast & very efficient
The operator...He was great and did an unbelievable job!!!
excellent job
Better than anyone I have ever used. Legit. Mamma is happy.
The service representative was on time, seemed very knowledgeable, and outlined what he would be doing. He got the job done in a reasonable time frame and did a great job for the difficulty of the job. Thanks!
Ben May did a great job.
Zerorez is the very best carpet cleaning system available.
Our carpets are clean, the fibers plumped up and feel cushy again, and all spots were removed. Our technician was careful, courteous, answered all my questions, and listened to my concerns.
A job well done and a nice technician.
Best cleaning product ever
This was our first time using Zerorez and we were completely satisfied. We were worried about a number of pet stains and other areas that needed attention. However, by the time, Jonah, our technician, was done, our worries were gone and we were surprised and very happy. Jonah was very thorough in explaining the cleaning procedure and giving us a demonstration. He was enthusiastic and very professional. Great job to Jonah and Zerorez.
You do a great job. The carpets look wonderful. BUT, I would think that after doing our carpets multiple times, you would have our account flagged or something to remind you that you need to bring the extension hoses. This is not the first time you've had to reschedule because your hoses wouldn't reach. Hopefully you can figure out a solution so that doesn't waste everyone's time again.
The man you sent did a great job. His attention to detail cleaning
Made a huge difference !
I felt deceived by the explanation of what your "pet treatment" would actually do. I paid extra for it and my room smelled horrible. When I called they told me I would have to pay more to have them come back out . Terrible customer service.
No chemicals. Excellent technicians who clearly care about my satisfaction with their work.
It was quite expensive and some of the carpets seem matted now.
I was unhappy about two things from my whole-house carpet cleaning and you came out promptly and took care of them at no charge.
Liked it all. Service, product and the care to meet my needs and pocketbook. Reese and Dallon were awesome and presented the company professionally.
Initially, I like the zero residue concept. The technician was efficient and amiable. It remains to be seen how well the cleaning procedure holds up.
Customers would be better served if you got their addresses and names correct.
Gordon Last name removed
Safe for kids, no detergents
First and foremost, my carpets look amazing! I was also impressed, however, how prompt he was and how FAST he was! He was finished in about 30 minutes, which allowed me to have the test of the day to play with my kids! 😁
No soaps or chemicals, always does a great job, very professional and courteous. I would highly recommend Zerorez.
Very friendly technicians and did a great job!