Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33738 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 31, 2017 — Rated 10 out of 10 by M.O. Zerorez Salt Lake City
What do you like about our products and services?

No chemicals

Report a concern   May 31, 2017 — Rated 10 out of 10 by H.M. Zerorez Salt Lake City
What do you like about our products and services?

The service technician that came was very professional. He gave me my options but was not pushy about having me add any additional services. I will definitely use them again.

Report a concern   May 31, 2017 — Rated 10 out of 10 by J.C. Zerorez Salt Lake City
What do you like about our products and services?

They were here when they were scheduled (or at least let us know they would be late because previous jobs had turned out to be bigger than expected) and we feel like are carpets are VERY clean now.

Thanks,
Bette Jo Last name removed

Report a concern   May 31, 2017 — Rated 10 out of 10 by G.W. Zerorez Salt Lake City
What do you like about our products and services?

Great technician. My house smelled so good after cleaning and carpets looked new!

Report a concern   May 31, 2017 — Rated 10 out of 10 by K.B. Zerorez Salt Lake City
What do you like about our products and services?

Tech was very professional, thorough, pleasant. Carpets looked great, in job to try and if renters animal mess, great job

Report a concern   May 30, 2017 — Rated 4 out of 10 by C.W. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Interior of my car was cleaned- carpet, headliner and seats as well as 2 rooms in my apt. This was not me first experience with Zerorez

The. Work done in my car was very unsatisfactory mainly because the solution was not removed well at all resulting in warmer lines in the heading, soil on the seats that had been cleaned just surfaced again when finally dry. I don't feel that the seats were cleaned entirely and I would bet the cola spill and seats where the majority of any soil was were not pretreated as is usually done on carpet traffic areas/stains. When I moved the front seats to the forward position, there was obvious areas not even cleaned and the solution in carpets like the rest had not been removed well at all. The carpets in my apt were done Ok but there also if the solution had been removed sufficiently the carpet would have felt soft and residue free as usually results with Zero Rez which is the reason I used your services again.
I have already made arrangements to bring my car into the Draper location next Saturday morning to have it redone. I haven't decided yet whether I would recommend or use ZeroRez in the future.

Report a concern   May 30, 2017 — Rated 9 out of 10 by D.M. Zerorez Salt Lake City
What do you like about our products and services?

Carpet is clean. Quick drying time.

Report a concern   May 30, 2017 — Rated 10 out of 10 by J.E. Zerorez Salt Lake City
What do you like about our products and services?

Friendly, fast, and no residue.

Report a concern   May 30, 2017 — Rated 10 out of 10 by K.N. Zerorez Salt Lake City
What do you like about our products and services?

Good communication, prompt, professional, and great results.

Report a concern   May 30, 2017 — Rated 9 out of 10 by Lori Brewer Zerorez Salt Lake City
What do you like about our products and services?

I appreciated your friendly technician. He explained how the process works, showed me my pet stains with his flashlight, and was not pushy at all. My carpet looked and smelled great! The pet odor reappeared a few days after the cleaning, but I'm not sure if any carpet cleaner really works on that problem! I will absolutely use Zerorez again, and I will recommend them highly to my friends.

Report a concern   May 30, 2017 — Rated 10 out of 10 by D.G. Zerorez Salt Lake City
What do you like about our products and services?

I am a repeat customer, the quality of work is always great!

Report a concern   May 29, 2017 — Rated 9 out of 10 by D.C. Zerorez Salt Lake City
What do you like about our products and services?

Very professional and did a nice job. Very thorough. Our carpets did stink for a few days after the cleaning, not sure if that was normal or not.

Report a concern   May 29, 2017 — Rated 10 out of 10 by A.M. Zerorez Salt Lake City
What do you like about our products and services?

Very friendly and courteous service. My carpets looked great!

Report a concern   May 29, 2017 — Rated 10 out of 10 by L.M. Zerorez Salt Lake City
What do you like about our products and services?

NICE PEOPLE ~ GREAT SERVICE

Report a concern   May 29, 2017 — Rated 10 out of 10 by Matt Carman Zerorez Salt Lake City
What do you like about our products and services?

Ben, our duct cleaning specialist was awesome! He was very thorough, making sure things were done right and did an excellent job. He was good to offer suggestions to help us, very knowledgeable. We definitely will have him back out!

Report a concern   May 29, 2017 — Rated 10 out of 10 by J.G. Zerorez Salt Lake City
What do you like about our products and services?

It always looks great when you are done

Report a concern   May 29, 2017 — Rated 10 out of 10 by T.R. Zerorez Salt Lake City
What do you like about our products and services?

I like that my carpet dries much quicker with your product. Your cleaning process seems to be more thorough.

Report a concern   May 28, 2017 — Rated 10 out of 10 by Sharleen Burningham Zerorez Salt Lake City
What do you like about our products and services?

that it is a green cleaner that looks and feels clean and not harmful to my family and pets.

Report a concern   May 28, 2017 — Rated 8 out of 10 by A.G. Zerorez Salt Lake City
What could we do to improve?

Clean floor more thoroughly after the protectant was put on.
Other than that the young men were very professional.

Report a concern   May 28, 2017 — Rated 10 out of 10 by M.B. Zerorez Salt Lake City
What do you like about our products and services?

Great

Report a concern   May 28, 2017 — Rated 6 out of 10 by K.C. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

There are a few places that I expected to be cleaned better. In our master bathroom i was very disappointed. None of the carpet along the baseboards was even touched. The main reason for hiring out my carpet cleaning was to address this particular area.
I guess my expectation from hearing your advertising was unrealistic.

Report a concern   May 28, 2017 — Rated 10 out of 10 by H.E. Zerorez Salt Lake City
What do you like about our products and services?

My carpet looked amazing after treatment. Jimmy was fantastic and thorough. Thanks for doing a great job!

Report a concern   May 28, 2017 — Rated 9 out of 10 by V.O. Zerorez Salt Lake City
What do you like about our products and services?

On time and hard working cleaner. We have used Zerorez in the past and we will use them again.

Report a concern   May 27, 2017 — Rated 10 out of 10 by C.G. Zerorez Salt Lake City
What do you like about our products and services?

Tech very helpful..worked hard.

Report a concern   May 27, 2017 — Rated 10 out of 10 by A.S. Zerorez Salt Lake City
What do you like about our products and services?

I have seen your product and services on Good Things Utah and like that soap and other things are not used. I don't like my carpets clogged up with sticky stuff!

Report a concern   May 27, 2017 — Rated 5 out of 10 by N.F. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

messed up scheduling. Had appt for morning and when called no record of appt. I quoted the cost and other detailed of services. I had cleared the entire living room with exception of couch which I moved away from wall. He did not move couch back to shampoo area we walk on. I ended up moving it which was easy due to having sliders under couch. I had him get him equipment and wash area of carpet he did not do. I had numerous carpet cleaners in past and this is the first time someone did not move couch. He could of asked me to move it.Everything else was good.

Report a concern   May 27, 2017 — Rated 10 out of 10 by J.B. Zerorez Salt Lake City
What do you like about our products and services?

Your claims are true. Your products are the best for carpets. Furniture and tile

Report a concern   May 27, 2017 — Rated 10 out of 10 by Arnold/ LuAnn Pope Zerorez Salt Lake City
What do you like about our products and services?

The quick and efficient work done by your expert workman was amazing. The carpets look great and they dried within a few hours. Your rep. was friendly and answered all our questions.

Report a concern   May 26, 2017 — Rated 10 out of 10 by R.R. Zerorez Salt Lake City
What do you like about our products and services?

prompt service spot dirty places cuorteous

Report a concern   May 26, 2017 — Rated 10 out of 10 by Connie Marshall Zerorez Salt Lake City
What do you like about our products and services?

Great job, great service people


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