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based on 31039 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No chemicals great cleaning everytime
Though Zerorez' work has been great, the most significant and impressive part of your service is exactly that, service. Not only is the end result a beautifully clean carpet but also the reps have taught us everything about the chemicals and how they work. Once, after a job was completed, we had a question about one aspect of our cleaning, a yellow color showed up on our stairwell carpeting. We were so happy when Ryan, a Zerorez manager came and made right our concern. He was friendly, had a professional demeanor, taught us why the problem had occurred, and fixed it to our satisfaction. He is a very good representative of your company, reflects well on Zerorez. He deserves positive recognition from his bosses ~
Good service, good communication
A clean carpet.
smell and almost dry when you leave
Fernando did a great job. He explained the process and asked me to check each room as he was working to see if I approved. He also asked if I had any questions and or concerns. I like the fact that the Zerorez process does not stink! I don't think I can use anyone else in the future. Also, the carpets dried much faster and I was impressed with that.
dales carpets where bad and they look great. John was very good.
John was wonderful
The carpet dries very quickly. The technician, I think it was Reese, was very knowledgeable and gave great information. I would certainly ask for him to do our next carpet cleaning. I am not pleased with your decision to have a $100.00 minimum. I think this is unfair to the customer and greedy on the owners/managers part.
All natural
After cleaning was done and dried overnight, several spotted areas did not look as clean as I think they could be. Could you have one of your folks call me to discuss?
My carpets look wonderful. I appreciate how prompt you were and quickly you were finished.
very prompt, friendly, and happy with end result
Watch more carefully for spotting problems.
the customer rep was great
I like that the carpet is relatively dry and no soaking wet.
Your service representative
No chemicals, and it WORKS!
Courteous.
The technicians are great and the carpets are so clean!
The technicians were very polite and very thorough. They took the time to explain the process, and what i could expect. They worked very hard, and were very conscientious.
My carpets look so amazing after they were cleaned. I can't believe the dirt you got out. And, the gentleman that came to clean was very friendly, got right to work, and made it look brand new. And, my carpet is 13 years old. Plus, I've had you do my carpets before and they even stayed clean longer than anyone else. Thanks
On time, friends and you provide a good service
Professional service
The detail that your people went to. They were continually explaining things about their system and product to us.
He did a very good job.
That it's more natural.
they work - simple. My carpets were awful and they look like new now.
Sevice was great and it did an outstanding job of cleaning. Dry time was minimal.
I like the clean carpet without the residue, and the person who cleaned them last time was super friendly and thorough.