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based on 31532 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I had a hard time at first with the smell of Thyme that you use for the pet procedure, but it did the job. My house smells clean again.
Jimmy was terrific and professional. The staff contacted me on the schedule. No smell. Clean work
Jonah came to our home and was fast and efficent when cleaning our carpet. He was also very knowledgeable about the cleaning services.
everything!!!!!
Our last experience with Zerorez was the best ever. Our carpets never looked so good! Roy did an outstanding job cleaning them. He was very attentive and thorough.
Your prices are pretty high and I don't like to have the technicians asking to upgrade me when then get here. By that time I have already committed to your service.
Well your minimum price is $150.00. I know you drive from Salt Lake to service Utah Couty clients probably quite often. You advertise highly at BYU BB & FB games. If you're going to advertise that much in Utah County you should have another business location down here. I tell people that your service is really good but the minimum price is pretty high
The men that come out are clean cut, and seem honest, efficient, and the end result is nicely cleaned carpet as promised.
The carpets feel so clean when you walk on them barefoot the next day!
Good service.
I loved how you had a 2 step process to cleaning the carpets plus not using any soaps or chemicals. I also had my slate floor cleaned and sealed. The technician had problems with the equipment and wanted to ensure more floors were clean he used a hand tool on his hands and knees. I had 760 sq. ft. of slate. He was awesome!!
I turned to Zerorez because we had a large urine spot from my daughter on our rug and a giant milk spill from my sons on our carpet. About $250 later, the urine spot is now bigger and the milk area is still crunchy. There may be a chance the rug is just ruined, but I would at least hope for the milk spot to be really cleaned.
Problems with scheduling due to ill technician. I will continue using your service because I like the work you do. I will just adjust my expectations of your timeliness downward.
I liked the serviceman that came to my house. He worked so hard, went beyond my expectations to accommodate me as I was in a hurry to get to my daughter who was having a baby at the same time. I felt I could completely trust him. I especially loved the great job he did on my rugs. He was wonderful!
Ease of scheduling appointment and prices.
No harsh soaps and feels and smells CLEAN
Technician was friendly and efficient and the cleaning process appeared to do a good job. We are interested to see how long the clean condition lasts with the Zerorez technique.
Seemed to really care that I was satisfied with the work done, that it got done right!
Makes the carpet feel and smell clean.
No suds used--all ph balanced water!
I scheduled online. Someone from the office called to confirm my appointment the day before and again the morning of my appointment. Only when the technician arrived was I told that I live out of their service area and they would not be able to guarantee the pet treatment that I was having done (which was why I had them come out) and they wouldn't be able to come back to my house again. Ever. The technician stated that they didn't know how I was even able to schedule online.
I spent $599 on a cleaning, pet treatment and sanitization and the carpet still smells. Not guaranteed and they won't return.
I'm not happy.
I liked the contact with someone who answered questions and kept in touch regard the progress of the cleaning and delivery.
Green product, no soap residue, good work with cleaning and sealing my tile floors, shower stall, and granite counter top, as well as cleaning my carpets. Nice work, dries quickly, no lingering residue.
Carpet was cleaned better than I thought it would be
clean carpets, no bad odor, and dries fast.
This is the second time your company has cleaned my carpeting. My neighbor Julie Hewlett has also had her carpeting cleaned by your company. ERICK was friendly, up-beat, clean and well groomed, courteous, quick, and very professional. He called to let me know the approximate time he would be arriving, as well as did your home office. Arriving on time, he quickly took a survey of where it would be best for him to park the vehicle. Came in and surveyed the rooms that needed to be cleaned and those spots that needed extra attention. He explained to me your unique water system technique, the approximate time he needed to finish the job and time it needed to dry. I would highly recommend your services and especially ERICK AS a superior service tech. Thank you, Marjorie Davis
Very friendly technicians and did a great job!
Great quality, great service.
no chemical smell
I can get a quote over the phone so I am not surprised by a large bill. Also, Zerorez has cleaned my carpets for a few years and I have always been more than satisfied.