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based on 31039 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Caring operators
The technician--Isaias is so good and helpful! I request him every time. Also the carpets are always very clean.
This is the 3rd time we have had Zerorez clean our carpets. In the past they have cleaned "spots with a special cleanerand let the spot set for a bit so it could deep clean. Tnis time it didnt happen that way. I have a spot I showed him and he just cleaned it regular. Now it looks like the spot is coming back. Also, I didnt receive my small bottle of cleaner for any spills I might have. I may have to find a new carpet cleaner next time. This time I didnt receive the service from you that we had in the past!
Your always on time and do a good job, the fellow that did the work was very professional and nice
Reese was very knowledgeable about the products you use. He took special efforts to determine whether or not my sofa and love seat could be cleaned with water. When it was determined it should not be cleaned with water he explained the other process you have etc. He was very helpful and polite. I have heard from two friends about your company and was very pleased that I called for an appointment. I will certainly recommend you and call you again when I need any services.
Our attendants were more than excellent!Give them a bonus 10!!! Dave and Name removed Sorensen
Always looks nice afterwards. We love your company!
You do a good job at cleaning without residue or a long drying time.
The carpet is as clean as possible--which is what I want
The carpet seems to come very clean and the service person has been pleasant and willing to please. Seemed very professional both times I have used your service.
That you do t use soap. Also the technician was very helpful and willing to work with us. We have used you like three times now
You have always done a good job on my carpets. Your service techs are great.
It dries quickly and cleans thoroughly! Environmentally safe
I like your concern for your clients satisfaction. I don't like upselling.
Your minimum charge wasn't previously disclosed until last moment. Your pet treatment pricing is over inflated. My smaller house in Orem that has less square footage and fewer rooms/areas than my house in Farmington and yet services to my orem house cost more than my farmington house both houses had same treatments. Telephone customer service of orem area office is poor. Techs are very polite. I'm sorry to say my opinion of zerorez has deteriorated and I will consider other possibilities.
I like that my house doesn't stink after and have a cleaner smell. The guy who did my home did fine but I was at my mom's when her carpets were cleaned and he went above and beyond and really out shined the person who came to my house. (4464 w 9980 n cedar hills it was yesterday). Thanks for not being super expensive.
You could not take care of the stain or smell from a pet accident. The technician said he would come back out - but doing the same thing again would not work. We went with someone who specializes in pet problems.
I like the good job that you do, and your efficient manner that you do your work. I love the finished product. Also I like the friendliness of your employees! I am very happy with the work that they did, and will use your services again.
i felt that the fellow did a very good jobhe deserves a 10
Promptness, friendly
The dirt came up and it looks great. It stayed wet a lot longer than I thought or than I was told. Some areas were not dry even 24 hours later. But again, it looks a lot better!
I like that my carpets look clean.
Technician did work without confirming price befotehand and handed my wife a bill 3x what we were expecting. Customer service trying to work this out has been horrible. Very disappointed in the way we've been treated as customers.
I was very impressed with Ben our service technician. He was very professional and thorough in his work with us.
The tech was very pushy about adding extra pet treatments.
Best clean that I have gotten out of my 10+ year old carpets!
Your tech cleaned a badly stained carpet to the MAX! We wanted to make the room nicer for moving in some new furniture, but never expected it to get so clean.
Awesome costumer service, friendly and knowledgable technicians, and great cleaning process!
Explained each stage of the cleaning process and didn't leave until I was completely satisfied.
Representative was well trained and polite.
The technician was friendly courteous and ver conscientious!