What our clients think of us!

Everything!!!

Service was amazing very polite and patient with me,products I feel like they worked amazing thank you

Our carpets look amazing, there is no "wet carpet" smell and we are very pleased with the outcome!

I like the way the carpets look after you've been to my home. I am also impressed by how long they stay clean...WAY better than cleaning with soaps! I've also been impressed by your technicians...courteous and knowledgeable!

The 2nd technician to come out was much better, he did a great job at getting my carpets cleaned to my standards.

quick, dries fast.

My house smells great!

Our technician Jeremy was extremely professional and courteous. He arrived on time, explained the process thoroughly and did an amazing job cleaning our carpet. We were very pleased with the overall experience and would recommend zerorez to our friends and family

The carpet looks great and you have great service.

You do a very good job, your people are well versed in your products and the reasons for their use.

I have had two prior carpet cleanings completed at our home. The first was fantastic -- a wonderful young man worked hard, educated us on your product, and gave us a like-new result. The second time our outcome was not quite as good. This time, however, the job was done fairly well through much of the house, but in a few floor areas, spots were not completely removed, and a yellow spot was left in a few places. Our stairway shocked us the evening of our appt. We came home to find golden-brown stripes on every step, the entire width of each step. It's as if the cleaning wand left a substance/residue behind on each step. Our hope is that someone other than Jonah, the young man who came to our home that day, will come to inspect the carpeting and make right the poor result we experienced.

Great process and great employees

The guy who did my carpet was professional and did a great job

Carpet looks clean, dries relatively fast, and employees are clean, knowledgeable and friendly. They also work quickly!

After the carpet dried, it didn't really look clean as spots were still apparent. The way your advertising describes your product I expected more results. I could have done as much with my own carpet cleaner, which I had considered doing, but as I said your advertising led me to believe your results would be better than my own. I was disappointed.

cleans...can't feel residue on rug...prompt..dries quickly

Efficient, kid friendly,
Not harmful products

The technician did a good job. However, he forgot to do some areas and he scratched my hardwood floor when he went back to do something he forgot to do and did not protect the floor.

Make sure that streaks are not left from lifting up on carpet or however you stop lines left. My carpet is very light. Tim did the stairs and they are great. It is a different type of carpet than the family room. He did my tile and that was really good also. He came back and did a good job.

No residue

The job was well done. I just felt it was a bit expensive when adding on pet treatment.

The carpet cleaner worked very quickly and it wasn't until after he left that I noticed he had missed cleaning a strip of carpet right in the main area of my room. To improve maybe take a bit more time and review the area himself before rushing out. He also somehow removed a quarter=sized piece of my carpet on the stair. Weird. I don't know what happened there.
Soon after your employee left, I was speaking to my neighbor and referred her to have her carpets cleaned by you. You have been great in the past. She is very interested in contacting you. I then entered my house and my daughter saw the carpet piece missing and about an hour or two later I saw the dirty strip in the living room. I waited to be sure it wasn't a shadow or just due to being wet, but today (he cleaned the carpet yesterday) the dirty strip is still there.
He was very friendly and answered questions about carpet cleaning and gave me some suggestions that were helpful. I appreciate that. Just wish I would have caught the dirty strip before he left.

I am so pleased with my carpets. They look better than they have for years!

They came back and cleaned an area that didn't look very clean after their first visit. Now it looks like I thought it would look after the first time. So, thank you very much. Very helpful.

My carpet looks so good! It's gotten a lot of wear after raising 7 kids. I wasnt expecting a miracle but, I got one!

I called after a visiting child vomited on my carpet. You were great about coming right out that afternoon, but the actual cleaning was a disappointment. The technician clean the carpets but in the process soaked all of them so much that it took a few days for the carpets to dry. He came on Tuesday and on Thursday evening they were still damp down in the pad in places, even after bringing in fans. The stairs dried with a brown edge due to being so wet and the spot where the vomit was originally still stunk. The technician had not pulled out the water. Also, the protectant made the carpet crunchy, and not soft to walk on. I called and shared my concern and you sent out another technician who told me that the first technician had not pulled out the water and sprayed more stuff on my carpet to get rid of the brown edges on the stairs. He said the first technician should have flooded the vomit region and told me the only thing he could do would be to put disinfectant down or flood it again and charge me more, even though it was not my fault this had not happened originally. He also tried to sell me on a more permanent protectant. Although he was very nice, I felt he was not dealing with the problem, just trying to make me not as annoyed and he did charge me more for treating the vomit region. My carpet was in great shape, high quality carpet and pad before this cleaning. It has some subtle dirt stripes now where the cleaning was uneven and it is not soft anymore, matted down. You can feel the difference between the carpet I had cleaned that day with carpet in the bedrooms that was not cleaning. I have used your company for a few years now. I am extremely disappointed. I am not sure I will go back to you. A neighbor called a few days after this cleaning asking for a recommendation. I told her I wasn't sure that I could recommend your company.

I like the prompt way they keep their appointments and the speed and care they give to their cleaning. They were courteous and polite as they did their job. I like the fact the carpets dried quickly.

We liked the you're able to get out so much dirt and dark color from the carpet. Our home smells a little better after you cleaned our carpet too. I also liked that there weren't a bunch of chemicals involved

Technician was friendly and hardworking.The carpet looks great.

My carpet is still a little crunchy two days later. Any thoughts of how to fix this?