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31157 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No complaints - Arrival time was correct, the work completed promptly, thoroughly - all with a friendly, efficient representative. We appreciate your work ethic, service and reasonable pricing. We will call again in the future. Thank you!
the carpet stays cleaner longer. the deodorizer really worked on a pet problem. Bryan did an excellent job for me
Did a good job, removed the spots. Came on time as scheduled. Happy with the work.
There are no odors with the cleaning supplies,the cleaning is done quickly and thoroughly. The young man who does my carpet cleaning is so clean and neat and always on time. He does an amazing job with a smile on his face. His name is Isiah.
Very clean!! Very friendly!!
The Zerorez technicians arrived ahead of schedule, but kept us in the loop at all times. The carpet, following the cleaning, was unbelievably great! It looked wonderful, and the technicians were so thorough. We will never again use any other carpet cleaning service.
Carpets are clean and not soaking wet.
John was courteous, careful and did the job completely. I appreciate his extra care on this job.
Priciery than the original quote, but we added a couple things.
Great service thank you. Very professional
The service was very fast and efficient.The technician was kind and professional.
Everything Job well done!
No soap
Very good professional
You promptly responded & re-did the carpet which was great. I have waited a week & still there is one small area that was treated for dog urine which still has a slight hint of odor to it. It must of gotten missed with the treatment, which keeps the liquid from wicking back up into the carpet.
Excellent staff. We have interacted with Juan twice. Both times he was amazingly helpful, thorough, and professional.
My carpets look and smell great after you clean them
Clean carpet. Get job done fast And friendly
I was very happy with the way it cleaned. The spots came right out! I'm really happy with
the fact that it leaves no residue.
The technician who did the cleaning was really great! He was very informative, polite, and
efficient.
Quick and easy. We were able to schedule an appointment for the following business day. Great results. Thank you!
My technician was exceptionally helpful as he cleaned carpet in our rental home. I was faced with deciding whether a good cleaning would buy me a few more years of wear or if I'd need to just replace. He spent extra time on trouble spots to bring it up to a satisfactory standard (wish it could have been perfect, but that would be way too much to ask!) Good work, Zerorez!
The carpets look great and stay clean longer. However, the stairs at the edges still look dirty.
Stand by your work. Make sure customer is happy w results
My carpet and no longer smell like kid pee. my whole house is fresher after zerorez. And I love that it is chemical free.
That is doesn't leave a residue behind. My carpet stays clean for a very long time.
I like that I was given details of how the products worked and informed and discussed with me about what spots were found.
There are some areas that have distinct lines where it was cleaned better than in the other spots. There are some spots that look like it hasn't been cleaned at all.
The technician that did our carpet was great, he was professional and respectful. Gave us the information we asked for and convinced my husband the protectant was a good idea to keep our carpets cleaner.
The stairs were not cleaned properly the first time. A different technician had to come back for a second visit to clean them.
There is nothing you can do now.
carpet looks and feels clean. technician seemed knowledgeabe
Very professional and helpful service over the phone with setting up appointment and great communication. The technician was very friendly, personable, and explained the processes and treatments very well. Overall, a very thorough job.