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based on 33991 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpet looks good and the tile looks awesome!
Ben was very thorough. He was efficient and personable. My red couches and flowered area rug look so bright and colorful again, I almost don't want to give them away when my new couches arrive!
I am happy with the way everything looks.
Quality of service and quick response to setting up appointment.
Process was not effective eliminating stains. The carpet required a redo (which was better) and as did the furniture (which was not). The process, while environmentally better, was not as good as chemical cleaners.
Residue free. Empowered water.
I cleared out an entire room expect for a bed. I figured it would have been moved to get underneath it since it was on wheels. But I take it nothing extra will be done. I just have had a good experience with another carpet cleaning company that would do things like that.
Good communication, from initial phone call thru completion of work.
Michelle clearly takes pride in the quality of service she delivers. Professional, worked tirelessly, thorough, and meticulous in her work. Great service attitude.
The technician was very professional and explained everything very well. He answered all her questions and even gave us some advice. We very very pleased with Adam Lambson and would recommend him and your company to our friends and family .
Be just a little more thorough on the more difficult areas
They bent over backwards to work with me and the technical was so nice and helpful . I would definitely use them again.
Zerorez has cleaned carpet and tile in our home several times since 2010. Technicians are on time and work efficiently, diligently, and thoroughly after a preliminary walk through with the homeowner. Our Carpets are usually dry within about 4 hours and have a light, fresh, lemony scent until dry. Carpets seem soft and stay much cleaner for a pretty long time since NO weird chemicals are used that could leave a stiff, dirt-attracting residue. It's been easy to schedule a convenient date and time with about 4 weeks advance planning. Everyone we have dealt with through Zerorez has been professional, courteous, and pleasant to work with. We are pleased to have the services of Zerorez in our home and happily recommend this company to others.
We will always use Zerorez. Your technicians are always so nice and do a great job. I love how the carpet dries quickly. Thanks so much.
Zerorez really gets my 17-year-old carpet clean! The are fast workers too!
We have had a good experience everytime we have used Zerorez and their technician Isaias.
Great communication.
I paid for pet Oder and I can still smell it in my room. I don't know if it was forgot or just not doing what it's suppose to do.
Your service representative that did our carpets was the best I have ever had! He was professional and went the extra mile to make sure the carpets were as clean as they could be. I have used zerorez for several years and have always been satisfied with the end result but not always satisfied with the representative. Thank him again for a super job!
The rugs are clean and looks beautiful. Love it
We had to have the service man go back and redo a small area. He should have checked before loading up his truck.
Friendly, prompt service
Great communication
carpets always look great
Prompt, experienced and efficient.
Service was great!
Carpet is still damp 24 hours after cleaning. For the price I would've expected my grout to be a little cleaner.
I have been very happy with zerorez, however this time I have one spot that is still bad. Hope you can come back and see if that will come out. It is in the middle of the living room (bad place)
We still have a spot that appears to not have been cleaned properly.
The technician was prompt and careful, the cleaning was good, he offered other services and was very reasonable. He explained what might happen with older carpets like ours, and suggested several helpful things
they were very prompt. did a good job. was very good about special requests. left the floors just damp. didn't take long to dry.
I like my carpets are clean without soap or harsh chemicals
The carpet looks and smells very clean. The tech was well groomed, polite and knowledgeable. You are lucky to have such a good employee.
Dependable