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31039 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like the way Zerorez cleans the carpet.
We have white wool carpet that needed cleaning. First time around the technician did a great job but because of the nature of the carpet it needed a second round. There was never any hesitation or questions by ZeroRez to return and go over it again. The second time was a charm! Thanks so much!
Benjamin was polite and very informative. He was very knowledgeable about the product and went about his business and explained everything that he was doing to where I could understand it. I'll have Benjamin back anytime.
You use water in the cleaning process and leave no residue which leaves my carpet cleaner for longer.
Guarantee
I was impressed by the service provider and the work he did. The experience met my expectations.
The one time highly recommended you, you charged a fortune to clean their rug - on top of the carpet.
I've always been satisfied, but wouldn't recommend you because of your prices on rugs.
Your representative was well informed, courteous and willing to answer all questions.
The carpet looks great and your technition took extra care to get it that way. He was late arriving and tried to make it up to us.
Your customer service from phone to service provider has been excellent. I appreciate
your phone calls to verify time of service.
The product you clean with is a green product that did a great job with no offensive fragrance left. It did a very good job of cleaning with very little dry time.
I feel like there was a major bait and switch here. I cannot believe I was charged double for a room that was had to have been under 200 square feet of carpet cleaned. Also, when looking at footage by room, this is a joke. It should be total square footage for the job. The cleaner himself was great, but the policies he operates under are a joke. In no way did I get $175 in value...especially when I thought I was on the hook for $110 max. I will be going elsewhere for my carpet cleaning in the future.
cleans well,uses corner caps, technician nice and well trained.
Fast and great customer service. Did a great job of cleaning the carpet.
I have used your services numerous times and the products always bring my carpets back to their original look. No chemical smells during the process or after is a huge positive. We are a family with dogs so there is lots to clean in our house. I love your service and your service people have excellent customer service skills. They always explain the process as they go through it.
Helpful and nice technician, great carpet cleaning product.
Always gets spits out that rarely come back. Doesn't soak my carpets you have great employees
On time, professional, friendly technician who explained everything he would be doing and took me through the house afterwards to make sure I was satisfied.
John, our technician, was knowledgeable and very friendly. Zerorez doesn't leave our carpets feeling "sticky" after they have been cleaned.
How personable the technician was and how effectively the carpet spots came out.
The technician worked very hard and did a thorough cleaning. We're hoping that the micro seal
On or rug will help with future stains.
Outstanding service in keeping customer informed of appt.....speedy willing to please cust
Organized company and good service
Y'all are so accommodating and patient. Great customer service. Dalton? was great! And Juan was too!
I've used other carpet cleaning services in Salt Lake but Zerorez has provided the best service. I had several problem spots on my "very light" carpeting, those problem areas are gone now. Service providers are knowledgeable, courteous, and always punctual. If I have questions or concerns they are always able to answer my questions.
They actually clean.
The service was professional and gave me the peace of mind I needed after buying our home.
I love the way this company is run. Tim was very accommodating, easy to work with and did a great job.
our carpets and couch looked great,
The fellow was very thoughtful, thorough and friendly. He worked hard and our
tile and rock work look wonderful.
Professional, knowledgable workers and excellent service. My carpets turned out beautifully!!