Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 31039 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 9, 2016 — Rated 10 out of 10 by Stefanie Bloxhom Zerorez Salt Lake City
What do you like about our products and services?

Zerorez seems to be able to get spots clean that others couldnt

Report a concern   July 9, 2016 — Rated 10 out of 10 by G.O. Zerorez Salt Lake City
What do you like about our products and services?

Everything is great. Clean. Thank you. The technician was so good. Appreciate all

Report a concern   July 9, 2016 — Rated 10 out of 10 by Kim flewallen Zerorez Salt Lake City
What do you like about our products and services?

No chemicals

Report a concern   July 9, 2016 — Rated 9 out of 10 by H.B. Zerorez Salt Lake City
What do you like about our products and services?

no stickiness after cleaning and is very clean and tech was very informative.

Report a concern   July 9, 2016 — Rated 10 out of 10 by H.N. Zerorez Salt Lake City
What do you like about our products and services?

Great tech. Great customer service.

Report a concern   July 8, 2016 — Rated 10 out of 10 by C.B. Zerorez Salt Lake City
What do you like about our products and services?

I loved the calls letting me know when you were almost to my house

Report a concern   July 8, 2016 — Rated 10 out of 10 by Shanna. Werner Zerorez Salt Lake City
What do you like about our products and services?

I LOVE the fact that Zerorez leaves no soap behind in my carpets. You get the tougest stains out and the carpet looks great! Thanks, Zerorez.

Report a concern   July 8, 2016 — Rated 10 out of 10 by E.B. Zerorez Salt Lake City
What do you like about our products and services?

Clean, no residue!

Report a concern   July 8, 2016 — Rated 10 out of 10 by R.B. Zerorez Salt Lake City
What do you like about our products and services?

Excellent clean, helpful discussion on managing pet stains, good recommendations, punctual and professional

Report a concern   July 8, 2016 — Rated 10 out of 10 by L.M. Zerorez Salt Lake City
What do you like about our products and services?

My carpet is nearly 20 years old but looks like new after the Zerorez treatment. The man who cleaned was very thorough and I am so pleased with how everything looks. I also am pleased there is no smell of soap or crusty surface to the carpet. There's a sheen that makes everything look new again.

Report a concern   July 8, 2016 — Rated 10 out of 10 by Heidi Merrell Zerorez Salt Lake City
What do you like about our products and services?

Your products are superb!I had an older condo for sale and wanted the carpets to look really good, and your technician did that. There were a LOT of bad spots all over and he got them out. It almost looks like new carpet. I will use your services again.

Report a concern   July 8, 2016 — Rated 10 out of 10 by P.B. Zerorez Salt Lake City
What do you like about our products and services?

That it is safe and non toxic. Plus it looks Amazing!!

Report a concern   July 8, 2016 — Rated 10 out of 10 by K.O. Zerorez Salt Lake City
What do you like about our products and services?

Good carpetcleaning. Good rep and customw service.

Report a concern   July 8, 2016 — Rated 9 out of 10 by S.W. Zerorez Salt Lake City
What do you like about our products and services?

My 20 year old carpets look great for their age and tim was very nice and efficient

Report a concern   July 8, 2016 — Rated 10 out of 10 by J.B. Zerorez Salt Lake City
What do you like about our products and services?

My carpets always look & smell better after & the service is very professional! Love you guys!

Report a concern   July 8, 2016 — Rated 10 out of 10 by A.M. Zerorez Salt Lake City
What do you like about our products and services?

I like the product!

Report a concern   July 8, 2016 — Rated 10 out of 10 by W.K. Zerorez Salt Lake City
What do you like about our products and services?

The man that cleaned the carpet was very professional and was respectful. I would absolutely recommend you to friends.

Report a concern   July 7, 2016 — Rated 10 out of 10 by J.A. Zerorez Salt Lake City
What do you like about our products and services?

No complaints

Report a concern   July 7, 2016 — Rated 7 out of 10 by J.T. Zerorez Salt Lake City
What could we do to improve?

No up-selling! Tell us the whole price before you come.

Report a concern   July 7, 2016 — Rated 9 out of 10 by E.D. Zerorez Salt Lake City
What do you like about our products and services?

Does not leave a soap residue.

Report a concern   July 7, 2016 — Rated 9 out of 10 by S.B. Zerorez Salt Lake City
What do you like about our products and services?

Good, prompt service.

Report a concern   July 7, 2016 — Rated 9 out of 10 by L.G. Zerorez Salt Lake City
What do you like about our products and services?

The technician you sent was great. He did a demonstration for us explaining the process. He was fast and efficient.

Report a concern   July 7, 2016 — Rated 6 out of 10 by D.A. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I am not certain that your cleaning methods delivered a cleaner carpet than using a home bissell machine. The work was done well. timely and pleasantly. i do like the thought of not having soap residue.

Report a concern   July 7, 2016 — Rated 10 out of 10 by Denise Cornia Zerorez Salt Lake City
What do you like about our products and services?

Doesn't take long to dry. Quick but thorough. Very professional. Paid attention to my concerns.

Report a concern   July 7, 2016 — Rated 10 out of 10 by Stuart Palmer Zerorez Salt Lake City
What do you like about our products and services?

I liked the fact that Zerorez kept in touch and was on time. The service man was courteous and respectful in our home. He did a great job, answered questions and was very professional in dealing with us. He offered a few extra services, but wasn't pushy in trying to up sell those other services. He accepted no and moved on. Will definitely use Zerorez again.

Report a concern   July 7, 2016 — Rated 10 out of 10 by C.R. Zerorez Salt Lake City
What do you like about our products and services?

I love the fact there is no residue. The carpets look and smell better. There isn't a "sticky" or "stiff" feeling to them after they are cleaned.

Report a concern   July 7, 2016 — Rated 9 out of 10 by B.D. Zerorez Salt Lake City
What do you like about our products and services?

Our carpet cleaner was very attentive and made sure all of our questions were answered.

Report a concern   July 6, 2016 — Rated 10 out of 10 by A.F. Zerorez Salt Lake City
What do you like about our products and services?

I know that our carpets will be as clean as they possibly can be... like new.

Report a concern   July 6, 2016 — Rated 10 out of 10 by J.B. Zerorez Salt Lake City
What do you like about our products and services?

The gentleman that came to our home was very polite, and considerate.

Report a concern   July 6, 2016 — Rated 3 out of 10 by L.R. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

It took 24 hours for the carpets to dry, and the reason I hired Zerorez was because I was told they would use a blacklight to find animal urine spots and then work to remove them. I know that blacklights work in the dark and actually have one myself, but when the tech arrived, his blacklight was just like mine, and doesn't work in daylight. It made it very difficult to locate and treat the trouble spots. And one of the $75 spots shouldn't have been treated. It was a guessing game for both of us becuase the blacklight couldn't pick up exacatly where the worst spots were. Zerorez was recommended by my neighbor who had her basement carpet treated after her dog made a mess of it, but in retrospect, the basement is darker than a main or second floor, so they could probably use the blacklight at her house, where they couldn't at mine. The company should either invest in a blacklight that works in daylight, or not even bother stating they use it to find urine spots. I called three times before scheduling Zerorez and every phone attendent told me the techs use a blacklight to locate the urine spots. I will be calling for a return visit and to discuss my disappointment in this service. I spent over $800 so I expected much more than what I got.


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