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31039 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything is great. Clean. Thank you. The technician was so good. Appreciate all
No chemicals
no stickiness after cleaning and is very clean and tech was very informative.
Great tech. Great customer service.
I loved the calls letting me know when you were almost to my house
I LOVE the fact that Zerorez leaves no soap behind in my carpets. You get the tougest stains out and the carpet looks great! Thanks, Zerorez.
Clean, no residue!
Excellent clean, helpful discussion on managing pet stains, good recommendations, punctual and professional
My carpet is nearly 20 years old but looks like new after the Zerorez treatment. The man who cleaned was very thorough and I am so pleased with how everything looks. I also am pleased there is no smell of soap or crusty surface to the carpet. There's a sheen that makes everything look new again.
Your products are superb!I had an older condo for sale and wanted the carpets to look really good, and your technician did that. There were a LOT of bad spots all over and he got them out. It almost looks like new carpet. I will use your services again.
That it is safe and non toxic. Plus it looks Amazing!!
Good carpetcleaning. Good rep and customw service.
My 20 year old carpets look great for their age and tim was very nice and efficient
My carpets always look & smell better after & the service is very professional! Love you guys!
I like the product!
The man that cleaned the carpet was very professional and was respectful. I would absolutely recommend you to friends.
No complaints
No up-selling! Tell us the whole price before you come.
Does not leave a soap residue.
Good, prompt service.
The technician you sent was great. He did a demonstration for us explaining the process. He was fast and efficient.
I am not certain that your cleaning methods delivered a cleaner carpet than using a home bissell machine. The work was done well. timely and pleasantly. i do like the thought of not having soap residue.
Doesn't take long to dry. Quick but thorough. Very professional. Paid attention to my concerns.
I liked the fact that Zerorez kept in touch and was on time. The service man was courteous and respectful in our home. He did a great job, answered questions and was very professional in dealing with us. He offered a few extra services, but wasn't pushy in trying to up sell those other services. He accepted no and moved on. Will definitely use Zerorez again.
I love the fact there is no residue. The carpets look and smell better. There isn't a "sticky" or "stiff" feeling to them after they are cleaned.
Our carpet cleaner was very attentive and made sure all of our questions were answered.
I know that our carpets will be as clean as they possibly can be... like new.
The gentleman that came to our home was very polite, and considerate.
It took 24 hours for the carpets to dry, and the reason I hired Zerorez was because I was told they would use a blacklight to find animal urine spots and then work to remove them. I know that blacklights work in the dark and actually have one myself, but when the tech arrived, his blacklight was just like mine, and doesn't work in daylight. It made it very difficult to locate and treat the trouble spots. And one of the $75 spots shouldn't have been treated. It was a guessing game for both of us becuase the blacklight couldn't pick up exacatly where the worst spots were. Zerorez was recommended by my neighbor who had her basement carpet treated after her dog made a mess of it, but in retrospect, the basement is darker than a main or second floor, so they could probably use the blacklight at her house, where they couldn't at mine. The company should either invest in a blacklight that works in daylight, or not even bother stating they use it to find urine spots. I called three times before scheduling Zerorez and every phone attendent told me the techs use a blacklight to locate the urine spots. I will be calling for a return visit and to discuss my disappointment in this service. I spent over $800 so I expected much more than what I got.
Zerorez seems to be able to get spots clean that others couldnt