Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33737 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 28, 2017 — Rated 9 out of 10 by M.B. Zerorez Salt Lake City
What do you like about our products and services?

The technician was very friendly and efficient.Did a great job

Report a concern   June 28, 2017 — Rated 2 out of 10 by D.C. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I guess I was expecting more of a steam clean. I bought this home 4 weeks ago and instantly knew she had a dog (a neighbor told me a husky), She had owned the home just over a year before I bought it. I carpets looked clean, but I could tell they were carrying dander because of my allergies. I feel the carpets still had a faint smell, I don't know if it is the chemicals he pre-sprayed or if it is dog still in the carpet.

I just felt the job was hurried and the two spots where the dog or cat urinated in one of the bedrooms are still there and the coach now has a stain all long the top of the cushion.

I had heard on the radio the you guys were the best, but after $300 worth of work I just expected better results. I guess if you wanted it done right rent a machine and do it yourself.

Report a concern   June 28, 2017 — Rated 6 out of 10 by M.W. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Not satisfied with family room carpet. Spots show more than before the carpet was cleaned I

Report a concern   June 28, 2017 — Rated 9 out of 10 by L.W. Zerorez Salt Lake City
What do you like about our products and services?

The serviceman was very responsive and able to answer my questions. He called to let me know his other appt canceled and was able to come sooner than expected. He was quick and thorough and kept me up to speed with everything that was going on since I was at work

Report a concern   June 27, 2017 — Rated 10 out of 10 by H.E. Zerorez Salt Lake City
What do you like about our products and services?

Staff friendly and well-informed, love having no residue to attract dirt, carpets look great after cleaning.

Report a concern   June 27, 2017 — Rated 9 out of 10 by J.T. Zerorez Salt Lake City
What do you like about our products and services?

They were quick and thorough.

Report a concern   June 27, 2017 — Rated 10 out of 10 by T.P. Zerorez Salt Lake City
What do you like about our products and services?

Technician did a great job. He was very friendly and thorough with his work.

Report a concern   June 27, 2017 — Rated 8 out of 10 by A.A. Zerorez Salt Lake City
What could we do to improve?

Tech was on time and knowledgeable. The carpet looked and smelled great. The only downfall was the price, it was quite a bit of money.

Report a concern   June 26, 2017 — Rated 10 out of 10 by B.B. Zerorez Salt Lake City
What do you like about our products and services?

The guys were very nice. They came on time. They did a terrific job. I would love to have them come again.

Report a concern   June 26, 2017 — Rated 8 out of 10 by T.P. Zerorez Salt Lake City
What could we do to improve?

Not all spots were removed

Report a concern   June 26, 2017 — Rated 10 out of 10 by C.W. Zerorez Salt Lake City
What do you like about our products and services?

This is the 3rd thing I have received asking about the experience. It doesn't bother me but some customers may be annoyed. I just answered something from them. Got a text right after he left and got 2 different surveys.

First name removed

Report a concern   June 26, 2017 — Rated 10 out of 10 by B.B. Zerorez Salt Lake City
What do you like about our products and services?

Professional
Gets carpets very clean!

Report a concern   June 26, 2017 — Rated 10 out of 10 by S.R. Zerorez Salt Lake City
What do you like about our products and services?

I just love the way my carpets look and smell. The service was perfect and Christian was very nice and explained everything to me.

Report a concern   June 26, 2017 — Rated 10 out of 10 by S.B. Zerorez Salt Lake City
What do you like about our products and services?

Zero residue

Report a concern   June 26, 2017 — Rated 9 out of 10 by L.H. Zerorez Salt Lake City
What do you like about our products and services?

Excellent carpet cleaning results. Tried the tile and grout cleaning this time and wasn't too impressed. Probably won't do it again but will always come back for more carpet cleaning.

Report a concern   June 25, 2017 — Rated 8 out of 10 by K.L. Zerorez Salt Lake City
What could we do to improve?

the carpet cleaning was great, a little pricey though

Report a concern   June 25, 2017 — Rated 10 out of 10 by S.W. Zerorez Salt Lake City
What do you like about our products and services?

You have the best customer service and my carpets look fantastic.

Report a concern   June 25, 2017 — Rated 10 out of 10 by A.B. Zerorez Salt Lake City
What do you like about our products and services?

quick efficient and great staff

Report a concern   June 25, 2017 — Rated 8 out of 10 by D.L. Zerorez Salt Lake City
What could we do to improve?

Kind of pricey

Report a concern   June 25, 2017 — Rated 8 out of 10 by C.R. Zerorez Salt Lake City
What could we do to improve?

Our chair and ottoman that we had cleaned doesn't look good. Carpets are amazing. There are water/cleaner spots on the chair and ottoman

Report a concern   June 25, 2017 — Rated 10 out of 10 by D.C. Zerorez Salt Lake City
What do you like about our products and services?

You have done a great job and your technicians are good to work with.

Report a concern   June 25, 2017 — Rated 9 out of 10 by P.W. Zerorez Salt Lake City
What do you like about our products and services?

The efforts of your service people and your follow up if there are any questions or concerns. You clearly and seriously stand behind your work.

Report a concern   June 24, 2017 — Rated 10 out of 10 by A.F. Zerorez Salt Lake City
What do you like about our products and services?

Prompt, professional and excellent servant. Very professional technician and clean carpets!

Report a concern   June 24, 2017 — Rated 10 out of 10 by G.W. Zerorez Salt Lake City
What do you like about our products and services?

Online scheduling. Quick response. Thoroughly cleaned.

Report a concern   June 24, 2017 — Rated 8 out of 10 by D.R. Zerorez Salt Lake City
What could we do to improve?

You changed the time of the appointment over the phone. It worked out but I did have to adjust my plans for part of the day.

Report a concern   June 24, 2017 — Rated 10 out of 10 by E.V. Zerorez Salt Lake City
What do you like about our products and services?

House smelt lots Better and fresher after they left.

Report a concern   June 24, 2017 — Rated 10 out of 10 by M.E. Zerorez Salt Lake City
What do you like about our products and services?

Very professional. Our carpet and upholstery look wonderful.

Report a concern   June 23, 2017 — Rated 10 out of 10 by W.J. Zerorez Salt Lake City
What do you like about our products and services?

Uses only water, soap acts like a magnet and draws dirt to the item cleaned....
Our couch was drooled on by our son's dog, TONKA....
We LOVE TONKA but his mouth bleeds a bit and our couch was recently recovered, so we decided to let the "Pro from Dover" (M*A*S*H* reference), you folks come and take care of the stains....
We also had a coating put on it that will we can clean the upholstery next time....
THANKS, Zerorez!!!!

Report a concern   June 23, 2017 — Rated 10 out of 10 by B.D. Zerorez Salt Lake City
What do you like about our products and services?

You technician, Ben, was very informative about the process and he worked hard to get the bad spots clean. Did a great job.

Report a concern   June 23, 2017 — Rated 10 out of 10 by S.K. Zerorez Salt Lake City
What do you like about our products and services?

l liked Adam. he was professional and friend ly. We had white carpet, well used and it looks better than l thought it would. l liked the no water and it has dried nicely. l will usend your company again and tell my friends.
Thanks for your service.


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