What our clients think of us!

the technician was on time, communicated, worked efficiently and was pleasant

There was a spot on my stairs that both me and my husband questioned. It still looked bad. The tech said that it was as clean as he could get it. I just felt like, since he had just finished my stairs and still had the equipment there, that maybe he could have tried it one more time. Just for my peace of mind.

There are a few spots in my kitchen and dining room that look like he didn't overlap when he cleaned and so I have a few stripes on the carpet. It looks like the "stripes" may have been missed.

I am not sure if closets are counted as part of a bedroom, but we wanted ours cleaned and he told us it was $10. We agreed to that but on the bill it said I was charged $10 for a "walk in closet", when it is just a standard sized closet.

Drying time was longer than expected.

On a good note.... making our appointment was easy and the tech was quick and very friendly!

He did a great job and my carpet and sectional looked new again.

Thanks,
First name removed W

It looked great the first day, then the stains seemed to come back even worse after....the tech also spilled something on our newly sanded hardwood floors (which we asked him to please be careful) and they had to be sanded again. The carpets were much softer and smelled good though

I like that Zerorez does not use chemicals to clean my carpets, and they exceeded my expectations.

My carpet is clean AND they take out most of the water so that it dries very quickly. They're thorough and very pleasant no matter who comes.

The carpets look great. They are clean looking and areas that seemed worn down have had the nap brought back up. The technician was friendly and professional. He answered all my questions and afforded us the opportunity to add protectant to the carpets. He was very thorough in each step of the cleaning process.
There doesn't seem to be a after order due to the specialized water that is used to clean the carpets.

Great service. Prompt arrival. Our technician took great care to make sure that our carpets were cleaned to my satisfaction.

The service guy was nice. The carpets look great. As I've spoken with friends and family I realized I overpaid significantly by using zerorez. I had two promo codes that didn't work? I was also charged a random $1 charge and charged full price for a rug that wasn't completely cleaned. The couch was on the edge of it, so the full area of the carpet wasn't cleaned. But I was charged full price? The service guy was great, I'm just realizing I should've shopped around before deciding.

On time, friendly , affordable, efficient,

My last 2 experiences with Zerorez were great. This time, the scheduling was problematic. When I first called, I booked 9am and was told I was first on the schedule and was told I'd received a phone call b/t 8:30 and 9:00. The day or two before, I was sent an email saying I was second on the schedule and that I'd receive a call b/t 9:15 and 10:00. Then, on day of when no one called, I called for an update and was told I was now 3rd on the schedule and that someone would be calling b/t 11:00 and 11:45. No one showed until 12:30.

The carpets are left clean with no crunchy feeling. They also smell fresh and clean with no chemical aroma.

Great communication with scheduling as well as in home. They do a great job cleaning and are friendly and professional.

I love my clean carpets and especially the non toxic aspect of zerorez! The cleaner was friendly, efficient and knowledgeable! I will use this service again!

Awesome service.

Great customer service. Hard working technician.

I figured Pet stains that were just a day or two old would have come out and it took over 24 hours for basement carpets to dry

My floors are cleaner than they've been since new.

This was my third time to have Zerorez. I've been very happy with the service and the technicians. They do a good job and are friendly and conscientious.

Doesn't destroy or dethread our carpet

We had a very good installer and he worked hard to to do his job.
He was knowledgeable about what he was doing and answered all of my questions.
If I were to give him a grade it would be an A.

Fast, great service, polite employees.

Very Thorough. My carpet looks better than it has looked in years.

There was a lot of back and forth with the receptionists. I wasn't impressed with the consistency or customer service. The actual service was fine and I believe our carpet is cleaner then before they came.

Great service

My neighbors have all asked me about Zerorez. They will be using your services.

The carpet is clean and stays looking good. We have not used another carpet service since we tried zerorez.

The cleanliness of the service. The technicians and their ability to answer questions. The promptness of the service.

Persons cleaning my carpets we very professional.

Soap/detergent free and knowledgeable representatives.