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based on 33737 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I can't think of anything off the top
You did a great job!
I've used you for years both in Utah and Idaho. Your carpet cleaners are always so nice and thoughtful.
Nothing, happy with the service, the technician, the results
Job, well done! I have already recommended Zerorez to family and friends.
Benjamin did a great job and answered all my questions.
Technician was very nice. Carpet seemed to dry spotty. uneven cleaning, especially in heavy traffic areas.
The Technician was extremely professional, knowledgeable and did a great job!
Thorough cleaning and affordable pricing.
I have used Zerorez annually for a number of years, I am always happy with the results. My experience this week was the same. I am very happy at the appearance of my carpet, it dried within the times advertised.
The technician was professional yet helpful. He evaluated my carpets, asked where I wanted my carpets cleaned and began pretreating. As he completed cleaning a room he made sure I was happy with the result before he moved on to the next area.
I'm sorry, I am unable to recommend your company. I called and spoke to someone regarding how rude the young man was. You were recommended by our interior decorator, but she will not be using zerorez anymore either. He took personal calls, shamed me for using the sale informing me, "Look I'm already giving you a third off!" after I asked him to wipe the baseboard to make sure they are dry because they had just been painted. He said he was doing me a favor with the price and he wouldn't promise he would dry them. Honestly the only thing that could make this right with this level of customer service is a full refund.
Perhaps they are older carpets, but I thought they would look better. Also, I was told an estimate of $250 and the price was $361. Your technicians however were lovely, professional and hardworking. They were delightful..
It was good
We love the job you do. We appreciate the friendly and professional staff.
The rule about not moving furniture I understand. But to not move a floor lamp or help me with moving a couch seems weird. It is weird for me to move my couch (63 yrs. old) by myself while a 16-18 years male stands and watches. I have no place to put it while the carpet is cleaned so I have to move it out and then move it back. Just saying - kindness goes a long way.
The estimate we received over the phone and then what we actually paid for the service we're completely different almost $100 different that was discouraging to plan $100 cheaper and then be told it's going to cost me that much more recliner was a nice kid worked hard they good job friendly I was just not happy with thinking I was going to pay $130 and then being told it's going to be almost $280 that can be quite a shock and it makes me want to look elsewhere
The carpet looked great!!
Fast, Smart, Clean, Thorough!
Zerorez is professional, knowledgeable and clean not just their services! Love their technicians.
The young men who cleaned in our home were efficient and did a great job.
The carpets look and feel clean.
Thanks.
My carpet doesn't look clean and I think it is more than just wear.
I was extremely pleased with the results and the customer service was great! I would highly recommend your company. I will for sure be using this company again in the future!
Great customer service!
I wish you had a better method of giving your time of arrival.
The Zerorez technicians who came to my home were quick, efficient, listened to my requests and did a thorough job. They helped me decide how to get the best value for my money. Our carpet dried pretty quickly and as of today is nice and soft.
Technician seemed fine. Was doing rambler, top and bottom floors. Noticed he had a mechanical issue with his water line in the basement...Said was fixed and everything was fine. Fact is that the basement was near flooded, it is now 28 hours later and we still have 3 fans blowing, hoping it will be dry by FRIDAY, when we have a Realative staying in the basement after sugery. I ask him multipial times if it would really dry in 4 to 6 hours...he said yes every time I ask. He should of told me what happened ( the truth ) and vacuumed the excess water. he did call the office during the problem, but I guess my,his,problem wasn't a big concern to anyone he talked to. It took 20 hours before we put the furniture back in the top floor,but still felt we were rushing it, but 2 days out of your house is not right. I still don't have a copy of the bill and have asked twice...As far as what can you do to make things right, you made the problem, it's up to you to decide what you should do....
Love Zerorez! My carpet look brand new!
Just couldn't get the stains out. I know he tried though.
excellent service all the way thru the process .
Very thorough, and I feel like your technicians and office staff listen to my needs, rather than just try and sell me a product.
Better communication I waited from 8 am to 5 pm!