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based on 33991 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I have no complaints about your process/technician quality, but your scheduling procedure proved to be cumbersome, frustrating & error-prone. It took 3 phone calls [all from me] to secure a service time. In the first call you substituted a 5 for a 1 in my phone #, so nothing happened and no attempt was made to look up the [listed] number under my name. My second call promised a return confirmation call from a second party, which never came. My third call informed me that I had a service date at a time YOU selected, not me, which I accepted because I was tired of being jacked around by your needlessly complex scheduling procedure.
It is fast and veyr clean when you finish. The tech. was nice.
Above and beyond service and quality!! Will recommend again. My carpets look so much newer.
Thorough, prompt, kind, attentive, helpful
the results were very good.
My carpet cleaner was superb and my carpets look wonderful.....
The office service had some hiccups.
1. I would have liked MORE info on the timing of appointments at my first call.
2. I did not appreciate the failure of the office' ability of changing their assigned appointment time to fit my needs. I felt I was given the run around, told it would be earlier on Saturday, and then on appointment day was told of a different time and then the carpet cleaner arrived even later.
THIS PROBABLY DOESN'T EVEN MATTER BECAUSE NO ONE WHO CARES WILL READ THIS AND ATTEMPT TO DO THINGS ANY DIFFEENT.
I liked the service person. Did a nice job cleaning the floor.
You clean so much better than anyone I have ever had.
It was good!
Your service man was extremely good and helpful. He worked very hard and made my tile look great and my carpet smell better after visiting dogs had left their marks.
Your rep did a great job and explained everything very well!
Friendly efficient
Last time you did a great job and spent over 3 hours doing all the areas. This time he spent almost 45 minutes, would not do all the areas and said we needed to pay more. The next day it looked terrible. Then we called and were given the run around, had to call back and finally got the manager who will fix it but is sending the same guy. I want it done right and NOT by the same guy.
Time was scheduled between 2-4. Tech didn't come till 5:30. I had to give him direction and then leave to take my son to football. By the time I got back 30 minutes later he was done, packed up and leaving already. There is no way a thorough job was done. The carpet didn't look any cleaner. The pet scent formula made it smell better but after it dried, it still smells.
I signed up for 3 rooms and a hallway promotion with pet scent care for $99. The tech said that there was no note of the hallway therefore my living room with hallway would count as 2 room. So in order to get the spaces completed I needed to pay for an extra room. Additionally the pet care that I put in from the beginning of the request was now an additional $150. Imagine my surprise to have an almost $300 charge.
Name removed
No residue
We've had you clean the same carpet twice now, and the same spots still show. Also, we are getting our home ready to sell and have had a lot of painting done. We had your guys here last week to clean our basement carpet. Later that day I noticed a chip out of the wall going downstairs. One of our newly painted walls. I had to have the painter come back and fix the spot and repaint it. I'm not sure how impressed I am with zerorez. I'm not sure I would use you again, so obviously I couldn't feel good about recommending you to a family member or a friend.
No one talked to me about products or other services other than carpet cleaning.
Thorough and well done.
I love the technicians we have worked with. We requested Jimmy Prince this time, and the were told it wouldn't work with his schedule but then found he was able to do it for us...so YAY!
Roy did a fabulous job. Pretty Pricey but I'm pleased. Name removed
The tech that came out to our house on Aug 10 did not do a very good job. She hurried through and didn't get all the spots out that we wanted. Supposedly she was to put something on the carpet that smelled bad to our dog so she wouldn't do her duty in the house but didn't. She was packed and ready to leave when First name removed asked her if she was going to do the bedroom. She then has to go back out and unload the cleaning machine. She then ripped through the bedroom and was out. She did not wear the protective booties either. Name removed was not as happy and satisfied as she usually was.
Thank you
Zerorez is kind of pricey.
My carpets are much cleaner that before!!
Fast drying time. Cleans very well. Makes carpet like new.
I feel our tech hurried through the process and wasn't thorough. He had his things packed up and I had to remind fim to do the hallway. I can see several spots in the family room that weren't cleaned very well. The areas were pretty much dry before evening. Last year when the tech came out, it wasn't until the next day floors were dry. Pretty disappointed overall
Our technician was amazing! He got out gum that had been stuck in the carpet for months. He also was wonderful to spot clean the areas of concern for me more than once!
A great crew, knowledgeable and not trying to nickel and dime you. I would highly recommend then to anyone else.
The tech guys were very curteous and efficient. They did their job and were there about an hour. Our carpets look beautiful and definitely will have them back next year!
Quick and did a great job.
Excellent service and my carpet feels great!
Everything and everybody was great from booking the appointment to finishing the job. The on site crew did a great job of explaining all that they were doing from the matching of the cleaning to the type of carpet to why the furniture needed service, as well. I would not hesitate to call Zerorez the next time we need our carpet cleaned.