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based on 33734 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like the absence of residues when job is finished.
Good job, my service person did a great job as promised
Reese did a great job for us. Our carpet looks fantastic. Thanks so much!
Fast, professional, thorough. Called Zerorez and they were able to get me an appointment the same day to treat some carpets that smelled terribly of pet urine. The carpets were markedly improved and decreased the pet smell throughout the house though was not able to get rid of the smell in its entirety.
I appreciate the service and happy to wait
Your schedule is always full
The carpet was not well cleaned. It was left soaking wet and took 3 days to dry out. The filthy cleaning hose was dragged through the house and soiled the stairs more than before the "cleaning" started. After it dried it is now stiff and crusty feeling. Not happy at all.
They did the job very well.
The tech was a very hard worker and knew what she was doing to get things clean.
I loved my tech.. my carpets look great! ♥️
Fast and thorough
I really liked that my carpets smell fresh and clean and not musty like with other companies I've used in the past. I will definitely be using Zerorez again!
We now have a clean tile floor!!
Cautious and friendly service techs
I was pleased with the incredibly clean carpet and your hard-working, friendly staff.
The technician was polite and informative. I couldn't have had a more pleasant experience with my interaction. Everything was explained to me resulting in a carpet which looks like new.
Job well done Zerorez!
Carpet looks great and the technician did our whole house in a timely manner.
Always excellent service and carpets come out so nice and clean. Thanks.
Wanted to try zerorez to see the difference from the usual company we use. Disapointed with zerorez and you are more expensive even with a coupon. The customer experience with the other company is head and shoulders above zeroerz.
Now that the carpet has dried some of the traffic areas don't appear to be as clean as I would have liked.
Professional, friendly, and quick. Very respectful of my home and time.
They are thorough and effective
I am very happy with Zerorez. My carpet stays cleaner longer, which extends the life of my carpet. I have always used Zerorez to clean the carpet in my basement apartment after each renter. This has been going on for 13 years now. The carpet is still looking great after all these years. Your representatives have been polite, thorough, and surprisingly fast. Thank you Zerorez.
Name removed
The technician was very knowledgeable and helped me get the best result from my carpet cleaning appointment.
Your technician was great. Very professional and did a great job.
I always have a good experience with the technicians and the techniques. This time was particularly challenging due to some severely soiled carpets that had been neglected while we were out of town for 18 months. The soil came out and the bad smell is gone. And when the carpets were dry they looked very good. I am happy and satisfied. The technician was friendly and well educated and kept me informed as to how his progress was coming. He had me inspect regularly to make sure I was satisfied with his work . I would be happy to have him work in my home again.
Great job done
Better communication I waited from 8 am to 5 pm!
I can't think of anything off the top
You did a great job!
Thank you for your service.