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based on 33734 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent cleaning and polite service tech
My carpets look like new after Zerorez cleans them and the customer service is excellent.
Will definitely recommend Zerorez to my friends and family!! Name removed
Your company is a little more expensive than the other companies I use for carpet cleaning, so some of my Owners will not pay the difference. But I did have two Owners request that we use your company this month for the cleaning, so it is nice to be able to try it out.
The products are safe. Service is excellent.
The service is quick & efficient.
The carpet really looked brand new
The technician explained what he was doing and how it worked and how to maintain the clean feel and look.
There was nothing I didn't like.
I even bought the air filter and now I don' t ever have to buy another one.... HURRAY,
Carpets look great! ThAnks
I like that it is fast and doesn't use chemicals! The people were all really nice to work with and knowledgeable.
Adam was very mice and very helpful. Carpets look very nice.
Wow! What a difference in our carpet. I already referred two people to use zerorez!
Friendly and efficient - great job keeping me informed of the service agent's arrival time. Carpets look perfect!
I like that you clean with the empowered water and not soap. The technicians are always nice and good workers.
Quality of product and efficiency of staff
I like the fact that there is no residue to attract dirt after my carpets have been cleaned.
Very professional. Love my clean carpets
In my opinion, $60 to clean a stairwell is excessive and just a way to gouge customers. While the cleaning was done to my satisfaction I will definitely do some price comparison the next time I need my carpets cleaned.
I was most impressed by the employee who worked quickly, yet took the time to remove a few hard stains.
This was a unique situation. You actually cleaned it two times, due to an unfortunate series of events. The first time the cleaning was great. The second time, technician was not as experienced and wasn't able to get the carpets 100% cleaned.
Arrive st the time of appointment. Be more careful if furniture.
Very polite and efficient
I like the "clean" solution. I was super impressed with the tile and grout! My tile looks like brand new! I love my clean carpet...it saved me from having to replace it!
Carpets look great. They are very clean. Technicians were professional and arrived on time. It was easy to set up an appointment at a convenient time that worked for my schedule. I like the way I was called to tell me of the technician's arrival time along with a call 30 minutes before the technician arrived.
The tech was wonderful to work with and to talk me through what he was going to do. The only thing I am not happy about. Is that I paid to have the pet treatment done and was told it would pull the smell out. Sorry to say but it didn't work. It lessen the smell but didn't pull it all out. When ever I sit or lay on the floor. You can still smell it. It worries me more that it's now sealed in the the 7 year protection treatment that they put on.
For just doing floor cleaning and the customer service. I am very happy just not with the pet treatment. For $75 is a lot for something that just lessens the order. After reading and being told it's the best and will get it out.
The technicians are very respectable and friendly. My carpets always feel very clean and they do not take long to dry.
The cleaning process was great. My carpets have never looked better. The technicians were very professional. The whole experience was very positive!
In 8 years there's only been one time that the technician didn't do a great job. That being said, the service is consistently thorough. I especially appreciate the care the technician takes around the walls and corners. I have tried other services, once or twice, but they're unable to meet the standards set by your organization
Always very professional and curtious.
Love your service. I always use Isaias. He is awesome to work with.
I never dreamt that the stuff I used for all the solvent/extractions in organic chemistry lab would whip my carpets into new shape again.
We are always so pleased with the results. Isaiah is a miracle worker. Our carpet is getting quite old and he always makes it look so good. He is awesome!!!!😁

I was pleased with the job and do not have a recommendation of what to improve.