Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33734 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 20, 2017 — Rated 8 out of 10 by K.P. Zerorez Salt Lake City
What could we do to improve?

I was pleased with the job and do not have a recommendation of what to improve.

Report a concern   July 20, 2017 — Rated 10 out of 10 by R.T. Zerorez Salt Lake City
What do you like about our products and services?

Excellent cleaning and polite service tech

Report a concern   July 20, 2017 — Rated 10 out of 10 by J.H. Zerorez Salt Lake City
What do you like about our products and services?

My carpets look like new after Zerorez cleans them and the customer service is excellent.
Will definitely recommend Zerorez to my friends and family!! Name removed

Report a concern   July 20, 2017 — Rated 8 out of 10 by M.C. Zerorez Salt Lake City
What could we do to improve?

Your company is a little more expensive than the other companies I use for carpet cleaning, so some of my Owners will not pay the difference. But I did have two Owners request that we use your company this month for the cleaning, so it is nice to be able to try it out.

Report a concern   July 20, 2017 — Rated 10 out of 10 by J.B. Zerorez Salt Lake City
What do you like about our products and services?

The products are safe. Service is excellent.

Report a concern   July 20, 2017 — Rated 10 out of 10 by K.H. Zerorez Salt Lake City
What do you like about our products and services?

The service is quick & efficient.
The carpet really looked brand new
The technician explained what he was doing and how it worked and how to maintain the clean feel and look.

There was nothing I didn't like.
I even bought the air filter and now I don' t ever have to buy another one.... HURRAY,

Report a concern   July 19, 2017 — Rated 10 out of 10 by E.P. Zerorez Salt Lake City
What do you like about our products and services?

Carpets look great! ThAnks

Report a concern   July 19, 2017 — Rated 9 out of 10 by B.H. Zerorez Salt Lake City
What do you like about our products and services?

I like that it is fast and doesn't use chemicals! The people were all really nice to work with and knowledgeable.

Report a concern   July 19, 2017 — Rated 10 out of 10 by J.W. Zerorez Salt Lake City
What do you like about our products and services?

Adam was very mice and very helpful. Carpets look very nice.

Report a concern   July 19, 2017 — Rated 10 out of 10 by K.P. Zerorez Salt Lake City
What do you like about our products and services?

Wow! What a difference in our carpet. I already referred two people to use zerorez!

Report a concern   July 19, 2017 — Rated 10 out of 10 by S.W. Zerorez Salt Lake City
What do you like about our products and services?

Friendly and efficient - great job keeping me informed of the service agent's arrival time. Carpets look perfect!

Report a concern   July 18, 2017 — Rated 10 out of 10 by M.J. Zerorez Salt Lake City
What do you like about our products and services?

I like that you clean with the empowered water and not soap. The technicians are always nice and good workers.

Report a concern   July 18, 2017 — Rated 10 out of 10 by M.H. Zerorez Salt Lake City
What do you like about our products and services?

Quality of product and efficiency of staff

Report a concern   July 18, 2017 — Rated 10 out of 10 by R.D. Zerorez Salt Lake City
What do you like about our products and services?

I like the fact that there is no residue to attract dirt after my carpets have been cleaned.

Report a concern   July 18, 2017 — Rated 10 out of 10 by M.P. Zerorez Salt Lake City
What do you like about our products and services?

Very professional. Love my clean carpets

Report a concern   July 18, 2017 — Rated 5 out of 10 by C.S. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

In my opinion, $60 to clean a stairwell is excessive and just a way to gouge customers. While the cleaning was done to my satisfaction I will definitely do some price comparison the next time I need my carpets cleaned.

Report a concern   July 18, 2017 — Rated 10 out of 10 by B.L. Zerorez Salt Lake City
What do you like about our products and services?

I was most impressed by the employee who worked quickly, yet took the time to remove a few hard stains.

Report a concern   July 18, 2017 — Rated 5 out of 10 by K.H. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

This was a unique situation. You actually cleaned it two times, due to an unfortunate series of events. The first time the cleaning was great. The second time, technician was not as experienced and wasn't able to get the carpets 100% cleaned.

Report a concern   July 18, 2017 — Rated 8 out of 10 by C.B. Zerorez Salt Lake City
What could we do to improve?

Arrive st the time of appointment. Be more careful if furniture.

Report a concern   July 17, 2017 — Rated 10 out of 10 by P.E. Zerorez Salt Lake City
What do you like about our products and services?

Very polite and efficient

Report a concern   July 17, 2017 — Rated 10 out of 10 by C.C. Zerorez Salt Lake City
What do you like about our products and services?

I like the "clean" solution. I was super impressed with the tile and grout! My tile looks like brand new! I love my clean carpet...it saved me from having to replace it!

Report a concern   July 17, 2017 — Rated 10 out of 10 by P.S. Zerorez Salt Lake City
What do you like about our products and services?

Carpets look great. They are very clean. Technicians were professional and arrived on time. It was easy to set up an appointment at a convenient time that worked for my schedule. I like the way I was called to tell me of the technician's arrival time along with a call 30 minutes before the technician arrived.

Report a concern   July 16, 2017 — Rated 7 out of 10 by S.J. Zerorez Salt Lake City
What could we do to improve?

The tech was wonderful to work with and to talk me through what he was going to do. The only thing I am not happy about. Is that I paid to have the pet treatment done and was told it would pull the smell out. Sorry to say but it didn't work. It lessen the smell but didn't pull it all out. When ever I sit or lay on the floor. You can still smell it. It worries me more that it's now sealed in the the 7 year protection treatment that they put on.

For just doing floor cleaning and the customer service. I am very happy just not with the pet treatment. For $75 is a lot for something that just lessens the order. After reading and being told it's the best and will get it out.

Report a concern   July 16, 2017 — Rated 10 out of 10 by K.O. Zerorez Salt Lake City
What do you like about our products and services?

The technicians are very respectable and friendly. My carpets always feel very clean and they do not take long to dry.

Report a concern   July 16, 2017 — Rated 10 out of 10 by S.R. Zerorez Salt Lake City
What do you like about our products and services?

The cleaning process was great. My carpets have never looked better. The technicians were very professional. The whole experience was very positive!

Report a concern   July 16, 2017 — Rated 10 out of 10 by S.L. Zerorez Salt Lake City
What do you like about our products and services?

In 8 years there's only been one time that the technician didn't do a great job. That being said, the service is consistently thorough. I especially appreciate the care the technician takes around the walls and corners. I have tried other services, once or twice, but they're unable to meet the standards set by your organization

Report a concern   July 15, 2017 — Rated 10 out of 10 by C.P. Zerorez Salt Lake City
What do you like about our products and services?

Always very professional and curtious.

Report a concern   July 15, 2017 — Rated 10 out of 10 by S.H. Zerorez Salt Lake City
What do you like about our products and services?

Love your service. I always use Isaias. He is awesome to work with.

Report a concern   July 15, 2017 — Rated 10 out of 10 by P.M. Zerorez Salt Lake City
What do you like about our products and services?

I never dreamt that the stuff I used for all the solvent/extractions in organic chemistry lab would whip my carpets into new shape again.

Report a concern   July 15, 2017 — Rated 10 out of 10 by C.N. Zerorez Salt Lake City
What do you like about our products and services?

We are always so pleased with the results. Isaiah is a miracle worker. Our carpet is getting quite old and he always makes it look so good. He is awesome!!!!😁


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