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31039 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like that it's environmentally safe and doesn't use harsh chemicals.
Simple and quick
Best at what you do. I have never had my carpets cleaner.
I've used Zerorez before in Idaho and they've always done a great job so when I moved to Utah I immediately thought to call you guys first.
Ours was an unexpected Carpet Cleaning redo. I had a serious problem last August with a service, and when I explained to the office - they sent out a great guy who really did an excellent job. It restored my faith in the company. If I could have this guy over and over, it would be awesome.
Thanks for keeping a customer
I liked that they honored their 30 day satisfaction guarantee. Their first technician did a lousy job. He literally didn't clean the carpets. My carpet was still dirty after he finished. So, i called them back and the next technician that came out did the job as it should have been done the first time. The carpets looked great and were very clean after he was finished.
Great results
Friendly people
I was surprised with how quickly the technician cleaned the carpets. The carpets looked great and I liked that there was no sticky residue.
Great service both in the quality of the carpet cleaning and in the professionalism of the technician.
Very good customer service. They were on time. Tim cleaned why carpet, he did a great job. He was very pleasant to talk to. Thanks so much
I appreciate the ease of booking online, as well as the professionalism of the cleaning staff. Ben notified me ahead of his arrival, just as I was told he would, and delivered the services requested.
We are very happy with the service and with the technician, but with one small request. We asked him to clean under the bathroom door that leads in from the living room. It is not visible unless the door is open, so we pointed this out to him before he began. Other than that the service was very good.
Left a stain and carpet took over 12 hours to dry.
No residue
Stains have already reappeared less than 24 hours after cleaning unfortunately. Not sure re-cleaning would make a difference...
I was very pleased with the service I received by John. He did a great job.
The reps/techs were very friendly and did a great job. They informed of all the options and were not pushy at all.
Your service person was the best!!
Explain to me why a person is charged for a "whole house" protectant when only three rooms, one hallway and one set of stairs (six total) are involved. It's way too much.
Always meet my cleaning needs
your tech was very courteous and done a good job of cleaning my carpets
You do such a great job cleaning the carpets. The techs are pleasant and quick. I'm not waiting all day for a cleaner to come.
The technician was very friendly & his service great. I love the clean smelling process you use and that I don't have to vacuum the crusty layer off my carpets when finished.
Tim was efficient & thorough with our cleaning. He explained what he was going to accomplish up front, and was honest with the price, so there were no hidden costs. We appreciate his professionalism & are happy with the results.
The first time they came out they didn't even clean the carpets at all and then the second time they came out they did a good job but I was disgusted and disappointed and I really should have been offered Something Free like I don't know stairs or another carpet cleaning later on it just was very disappointing but the second time they came out they did a good job
Your technician Isaiahs was amazing! He went above and beyond in working around a scheduling conflict. He is the epitome of professional service.
Spots not clean and did not do corners that were easy to get to. Stair edges not cleaned
We used a competitor's service a few months ago and were not pleased with the way our carpets turned out. Spots were left that we were told were permanent stains. We were referred to Zerorez and thought we would give it a try. Zerorez was able to clean up every stain in our carpet and left things smelling clean and fresh. I definitely recommend Zerorez to anyone looking for a quality carpet cleaning service.
My Excellent customer service. John thoroughly assessed the problem, listened to my concerns, and made recommendations. No more horrible pet smell from my very sick gentle giant.
The system you use to clean makes sense. You don't use detergents that will collect dirt later.