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based on 33734 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpets were not pre-treated. The dirt was smeared around and not lifted up. The carpet cleaner did not have any solutions. It was only three years sold. Sorry we can't give a more favorable recommendation. We only wish we could get our money back so we could have another company come in and see what they can do to fix it. We thought with all the advertising Zero Rez did it would be better than our local man but --- not.
Karen Last name removed
I like that there's no harsh chemicals to smell. Thanks for cleaning our carpets!
Friendly service and zero residue
I was impressed with how well the basic carpet cleaning service cleaned a badly soiled and stained carpet! The carpet was in an apartment that i had a young couple in for two years without cleaning. After the cleaning it looks nearly new. Very impressive considering the fact that the guy was a roofer and had spilled a roof sealing compound on the carpet in a couple of places!
Friendly and professional technician. My carpets look great!
Everything! Thank you!
My carpet looks like new!
We liked the quality of the product, and the results. Michelle went above and beyond to do a job that proved more difficult than expected. She worked as though she had a personal interest in our satisfaction and in the standards of your company.
Environmentally friendly
Clean carpets great, dirt and stains stay gone. Techs are always very knowledgeable
Everything
My carpet is always clean and soft afterwards. Never crusty. They are friendly and very professional. I don't have to wait around wondering if they are going to show up.
your company seems to be professional, work was performed in a timely & quality manner as well. The carpet stains seems to have been removed at this point & it looks good.
My carpet doesn’t look any cleaner. I noticed the technician only went over each stair with the brush once really quick. I didn’t see how he did our bedroom but it seemed like he finished our home really fast. I expected a longer visit and better results. Probably won’t use you again.
Excellent cleaning system and pleasant and knowledgeable tech.
Michelle was fast, fair, friendly and a credit to your establishment. Arrived on time.. verified our needs.. worked with purpose... and left. All with a very professional, FRIENDLY manor. Thanks for the wonderful experience.
Sincerely
B J Last name removed
He was very informative.
Very professional and personal. So glad I found Zerorez.
I don't smell a soap residue left behind. Our technician Jimmy did a great job.
This was the 4th time I have used Zerorez and it certainly won't be the last. The service dept and staff are exceptional. My carpets look like new! Love Zerorez.
An 8 is not good enough? You have to have a ten? You're dreaming -- that's perfection, and only Trump claims that! But - do be more forthcoming:
Corbin was in every way congenial and helpful. But there are still some carpet stains visible -- some rust from the file cabinets right next to the wall (where he said the wand would not adequately apply pressure), and the cat urine stain spots are still a bit darker and evident. He said, probably correctly, that that was the best that could be done. Is that true -- or is it just the best that ZeroRez can do? I really don't know -- but how can I give a ten -- perfection -- when it was not perfect?
I think an 8 is an honest evaluation, don't you?
Clean carpet without the gunky residue left behind. The protectant is a good investment to help with cleaning up my grandkids' spills!
The service was very fast and professional. We live in a second floor condo, that was difficult to access, but the employee sent made it work.
He made sure the work was completed to our satisfaction.
Are used a competitor for years zero razz by far is the best
the ease that it was done and the fine young man that did it,
Carpet looks great. Dried faster than previous cleanings by other companies.
A little on the expensive side for stairs.
Also I asked the tech to give a stain a little more attention, but he just cleaned it just like the rest of the carpet.
Thanks
I do love your service. However for my area of Salem, Utah you have a minimum charge of $150.00 when you only charge $33,00 for a room. I have three two bedroom apartments with a living room which will only cost me about $100.00 with Stanley steamer. Looking at my bottom line what would you do?
Where I am a long term customer if you would like to price match for me I would love it. At any rate I love to hear back from you.
Thanks
First name removed
Adam was incredibly thorough and paid great attention to detail in every area of my home. He was able to get a stinky rug smelling great!! All of my carpets look amazing. And my only regret would be not using zerorez sooner to clean my really dirty tile!! I will absolutely have you clean it every six months. I'm extremely happy and will recommend Adam and Zerorez to my friends and family. Thank you!!

I love that the technician listens to your concerns and does everything possible to do what you ask.