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based on 32813 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very professional, experienced, knowledgeable, did a great job, and most of all - courteous, respectful of customer concerns and property, and friendly.
profesional-deliver what they claim. good job!
This appointment was a touch up appointment for areas that did not get clean with the first cleaning. Technician did not seem as detail oriented as previous technicians. After first visit carpets were very wet ~ took over 2 days to dry with doors & windows open.
Courteous and quality work. Our carpet came out clean.
He was on time and very professional, when I asked him questions regarding other item that I was considering having cleaned he was very helpful in explaining what it would cost how much time it would take.
The technician was very polite and he did a great job on the carpet.
Good service and no cleaning residue.
Oh my.....the service was outstanding. Justin and Larry are awesome.....my carpets were horrible. We dealt with a sick pet and once she was ok I thought I would have to replace them, but now they are nice and clean.....Those two were wonderful to work with and I will call Justin every time. I have already posted it on my face book and have 4 people that want to call Justin!!!!
Always do a good job without using harsh chemicals.
you sent two people one Mr larry and the other Mr justin.
1.Larry told me that Justin is the general Manager of the Company. and if i had any concern I can address it to Justin.
2. they were very judgmental. they were telling me my carpet is of low quality.
when i raised my concern, they were not willing to listen. I would request you to send me a worker and not a general manager to clean my carpet. i have stains remaining in my carpet. in order to have no arguments i just handed over the check to Larry. they think customers are fool and cannot distinguish between general manager and worker. would you please contact me onPhone number removed963 I appreciate. the previous time one of your worker came and he left the job half way saying that his machine was not working. now you sent your general manager who thinks they are here to clean only clean carpets.
Prompt, friendly, work is done thoroughly, and carefully. We are repeat customers and will always look to Zerorez for carpet and grout cleaning.
Service guy Sam was nice.
On time, do the work quickly, fair price, carpets stay clean
Very clean carpets, and the price did not change after the cleaner arrived
Quality of cleaning and technicians are very pleasant and thorough.
They always do a really great job!! And it's safe for the whole family.
Curtious and professional service. Product cleaned the carpet exceedingly well
No soap and chemical was used. Technician was friendly and knowledgable of the service.
On time, efficient and careful while doing a great cleaning job
You could use some guards to direct the hose away from plants and at the front door.
Livingston Panhorst is a hard worker and I did not think he would be able to clean my carpet from the last tenants. He did a marvelous job.
Thank you,
Phillip Mudge
Our technician, Marcel, was very thorough. He asked questions about the nature/history of our "dirt" and really worked some of the worst areas. He also made several recommendations regarding what is best for small area rugs on carpet areas that won't harm the carpet. We are very pleased at how the carpet looks. It is 14 years old and has been through 4 kids (boys) and a dog. We have heard lots of commercials about Zerorez, however, the best one was from one of our sons who used you and recommended that that we give it a try. We're sold!
The service guys treated our house nicely and carefully set up their equipment. The carpet looks amazing and feels even better! We got our couch cleaned as well and are completely satisfied! The only downside was the cost. They charged us the same amount they would for an entire room when we had them go around the furniture. So they really only had to clean 1/4 of the room. Also the couch cost us the same amount as the carpet, which was surprising.
It works- my dirty carpet it clean. Larry was awesome. I will recommend Him to family And
Friends. He did a great job and I trusted him.
I love that's there are no chemicals used and carpets look great!!!! Eduardo is the greatest tech..... I will always ask for him...
No residue and great technician.
The technician messed up one of the carpet seams in my hallway and left it shredded without mentioning it to me. They are sending out someone to repair it, but not before I had to complain to the manager.
Green and chem free as my pet is allergic to EVERYTHING
On time, efficient, effective