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based on 35414 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I liked the amount of detail that went into our carpet cleaning job. The worker was on time, even called beforehand to let me know he was on his way, and very professional. He made sure to point out spots that needed more attention and seemed very knowledgeable. He definitely made the process smooth and easy. I would definitely recommend!
A+ A+ A+
Friendly, courteous, knowledgeable, technician
Products that work well without soapy residue. Excellent customer service including education on carpet care.
We had 3 stains in our daughter’s bedroom which was why we wanted to get the carpet cleaner. 2 of the stains look exactly the same as they did before the cleaning was completed and the third on is still viable but lighter . I was definitely expecting a much better result .
I usually have Zero Rez clean my carpets. The last several times Maurice has cleaned the carpets and I was expecting him to clean them. Geovani arrived and I was surprised and caught off guard. I explained what I needed and Geovani did a great job of cleaning. He was extra careful to clean where our feet rest at the chairs we usually use & the carpet was not too wet when he finished. I appreciated the post cleaning instruction. Also, he was efficient with the time and very courteous. I was very happy with his overall service.
Originally, I liked the promotion of "being able to drink the water"
FYI- I have an iphone and when I receive texts it dings. He texted at 7:23 am.
I did not receive the ding with his text until 9:08. I have AT&T service and there have been other issues with texts arriving at my home. I was not upset when I did not receive the text, I just thought it was odd not to receive one and did not ask Giovani about.
Anthony was on time, very polite and professional. He explained every step of what he was
going to do. I would recommend HIM to anyone.
Fast and clean service not the usual heavy water feeling on the carpet afterwards. Took less time to dry overall.
The 2 young men were polite, on time and did a wonderful job. Will definitely use Zerorez again
Prompt service
Great operator. Matt
Carpet looks
great
Good work and very efficient!
The carpet was dirty and needed a through cleaning. I got an excellent job and am pleased with the work.
Very friendly but professional personnel. Excellent prices. Prompt service. All work explained before and after the job. Very pleased with job results.
Friendly , amazing work ! Carpet was great
Prompt, courteous, and great value! I will call ZeroRez again!
Efficient, clean, friendly, easy to schedule
Not sure how the long term effect of your cleaning system will be, solar so good. We will see in a couple months how the results are. The tech was very good as well as the sales rep. the ceramic tile was a success!
Rudy did a great job and was helpful to me an older person. Thanking him again.
Employee was very friendly and helpful in explaining the process. He did an excellent job! Very happy with the results of the carpet and tile floor.
I was absolutely very pleased with the service. The staff was quite polite and helpful. I will recommend it to everyone. Thank you!
Kindness and active attitude toward work
Brandon was the best! Super professional!
I just thought it was pretty expensive.
Your technician was prompt, knowledgable and did a thorough cleaning of the areas I wanted cleaned at a reasonable price.
I liked the person who cleaned my floor.
Great communication from Maurice, our technician. He let us know what time he would be arriving as soon as he was able. He did an amazing job cleaning our hallway carpeting. He worked quickly and efficiently. I would recommend ZeroRez especially Maurice!
We had the tiles done yesterday. I am 90% satisfied. Because most of the house looks wonderful, the spots that were missed really stick out. I also can't recall if I requested the guest bathroom be done, because by contrast, it now looks awful.
What to do?
Name removed
Service was great - carpet and tile look good and dried fast. Technician was great!
He did a good job cleaning our carpets.
Worst carpet cleaning experience in my 79 years. From rude, gloomy, grumpy cleaner to absolutely not-clean carpets.
And no invoice of costs after shabby work done.
Couldnt really believe it, especially after a good recommendation. Will never recommend Zerorez to any friends or neighbors. Very sad and disappointed about the unclean rugs left…
And I am a person who truly loves to give praise wherever due!