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based on 32772 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
When I booked the service, the appointment was 3--4 pm. At 3:30 I got a call from Ben the technician saying he was running late. I am very flexible and this wasn't a problem, but if I wasn't you would of lost the job.
The job came out very good, completed in alittle over 1 hour.
The technician called prior to our appointment to say he would arrive in 20 minutes. He did a wonderful job cleaning the carpet. We were thrilled with the results.
The service was pretty good for my tile and grout cleaning and sealing, tech showed up on time and was cordial and professional, but I feel the results were lackluster. There are still multiple splotches and spots on the grout that I had expected to go away once the sealer dried (as was explained by the tech), but never did. For the price paid, I expected better results. Perhaps another pass-over or focusing on the splotchy areas would have yielded better results.
I was very impressed with the power of the equipment and professionalism of the technician, Chris.
The customer service over the phone was exceptional, very helpful & professional. The technician who came to my home answered all of my question and went above and beyond to exceed my expectations. My carpets look great, he left booties to wear over our shoe until the carpet was completely dry (which took no time at all). I am very happy with the results, all stains came out and the carpet looks brand new again. I would never use anyone else. Thank you Zerorez!!!!
Your technician was very friendly and knowledgeable. My only disappointment was that the stains in my area rug came back within 3 days.
after about 2 weeks my carpet looks dirty did not clean the way I thought and spending $200 dollars I expected better. I will not recommend Zerorez.
Professional, easy, knowledgeable techs not to mention very effective carpet cleaning.
The cleaner forgot to leave the plastic booties and missed a few areas (like behind the doors) but otherwise the carpet looks clean. I would also recommend that the cleaner leave a refrigerator magnet business card with your contact info for future use.
Appeared to do a good job of cleaning
Even though the actual cleaning fees were high than my usual carpet cleaning company, my carpets seem to stay clean longer; helping to extend the life of my carpet.
The product was odorless, the process quick and easy and it seems to have worked. The technicians were polite, professional and kept me informed all the way through the process.