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based on 32814 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt, courteous, excellent job!
the quality of the job and immediate service
Prompt and professional
I love it that there is a way to clean carpets without chemicals. Our technician was also wonderful! Thank you, Jose!
I got a do over
Terrific!! Thought needed to purchase new carpet. Now MY carpet looks new!
Only negative, your agent arrived 2 hours later than latest time you quoted me (causing him to return a second day to finish our job because Laguna Woods security shut him down after 7 PM (community rules re any outside servicing companies)).
While he was terrific, it cost him a second trip. When I asked your office about tardiness, found out that although I had waited add'l days to assure we would get this technician, your office sent him clear to Montebello for job previous to ours (necessitating his having to travel our home in FRIDAY NIGHT traffic (which occurs every Friday & in which he had gotten stopped/held up)) & when Montebello customer required more cleaning than you'd planned, that really put a wringer in the works!
Wouldn't it have been more prudent to consider all & book your technicians accordingly (i.e. same day's customers in close geographic proximity to each other so as not to loose so much time in traffic between the jobs). If not possible in same day, may have been better scheduling to have scheduled our job on a seperate day?
Again - Your service, itself: however, was ExCEPTIONAL!!
Thorough & friendly technician. Outcome lived up to promises; carpet, tile, & furniture look brand new! No chemical or musty smells & all surfaces dried quickly.
Everything.
The "drying time" is underestimated. Provide more accurate info.
My technician was so attentive and concerned with detail and being sure my carpet was perfect. It was soooooo dirty 10 grandchildren, etc. It looks like new. I didn't even expect the hallway to be able to be cleaned. I was shocked. It looks like new. My carpet is over 10 years old and a light champagne color. It is unbelievable. Technician 217775. I think SAM.
I like that the carpet stays cleaner longer.
It worked!! The spots that were in my carpet for over 5 years are gone. You are the first company to get them out, with what appeared as little effort.
I cannot say enough about Eduardo, if he is a sample of your employees you should be proud.
I also just did a survey on your company on Angie's list.
Keep up the good work.
Come closer to your quoted price.
Friendly employees and exceeded my expectations with professionalism and was on time.
the workers are so friendly and helpful. the carpet is always great and never very wet, love it.
I love the way my carpet smells and looks after Zerorez:)
We have used Zerorez several times, and we've always been extremely happy with the results. This time, because of some remodeling, with many workers in and out of the house for months, the carpets were especially dirty, so much so that we worried that it might be impossible to get them clean again. But Kevin worked diligently to remove all spots and dirt, and the result is perfect--all the carpets, even the one white area rug that was particularly dirty, look beautiful. Kevin (like all the service people we've encountered) was friendly and helpful, very eager to give us the best product possible. We're very pleased and will definitely have Zerorez again in the future.
Service tech was very professional and the carpet came out a lot better than I expected.
My carpets look and smell great
Fast and efficient...a beautiful job!
I have a circular spot of it appears to be residue in the center of the living room that appeared a day later- I would appreciate it if that could be re-looked at/cleaned.
Everything, Dennis our Technician was the best!
Robert turns my dirty, dingy carpet to brand new. No stains. Fluffy soft. With numerous dogs and kids, keeping a light color carpet (my husbands choice) looking great is difficult. Robert makes it look easy! Thanks
Eduardo did an excellent job cleaning our carpets. I think you present an excellent service. See you in about a year. Thank you.
They were not that reliable with showing up with scheduled drop off . Twice. Not sure if tts a schedule error but two times I waited and no show . Other than that friendly and rug was cleaned and they were great moving the furniture and returning to right place. I would definitely use again!
quick, efficient, no extra mess
Arrive at exactly the stated time of the open window period
Clean no residue.We really like Marcel he is a great worker and very meticulous. We love this about him
I like that it was safe for my family...and the customer service was excellent. Justin and Larry came to our home ready to work and were so friendly. We will continue to use you guys...I am guessing you will be hearing from more of my family members soon! :)
excellent service overall-