Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 32054 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 9, 2024 — Rated 10 out of 10 by S.T. Zerorez Los Angeles
What do you like about our products and services?

Sal did an excellent job on our carpets. We scheduled him soon for sofa cleaning.
He is very kind professional and we will gladly refer him to our neighbors and friends.
Thank you so much,
The Turners

Report a concern   May 9, 2024 — Rated 10 out of 10 by R.P. Zerorez Los Angeles
What do you like about our products and services?

Quality service and no extra surprise charges when they arrived.

Report a concern   May 9, 2024 — Rated 10 out of 10 by Wendy Sanders Zerorez Los Angeles
What do you like about our products and services?

The professionalism of their staff and the amazing job they did. My carpet has never come this clean!

Report a concern   May 9, 2024 — Rated 10 out of 10 by M.E. Zerorez Los Angeles
What do you like about our products and services?

Thurow cleaning and fair pricing!

Report a concern   May 9, 2024 — Rated 10 out of 10 by L.T. Zerorez Los Angeles
What do you like about our products and services?

Through and tech was very energetic and friendly..will definitely use your company sgain..thnxs

Report a concern   May 9, 2024 — Rated 5 out of 10 by S.D. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

10 for the tech and one for the price

Report a concern   May 8, 2024 — Rated 4 out of 10 by M.C. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

Scheduling was good, customer service was good, the technician was friendly and professional, communication was good. However, there were still spots on the carpet that weren't clean and I was expecting more around the pet stain/odor correction, a deeper clean per se. I was surprised at how quickly the job went, not a bad thing if it would have been a routine maintenance cleaning, but it just felt to me like a very surface oriented clean, rather than a comprehensive clean which is what I required. I'm going to need to hire someone again to address the odor in the one room, which is more the effects from a pet stain cleaning solution I tried using with a Bissel home machine.

Report a concern   May 8, 2024 — Rated 0 out of 10 by S.R. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

I had one carpet stain-it was the main concern and the reason I decided to professionally clean the carpet in multiple rooms. When the carpet was wet, the stain was not noticeable, but as soon as it dried, it looked like it did before the cleaning. I'm not sure how the stain was addressed-if it was even pretreated or not, but it did not seem like something that was too difficult to remove (soap and water were used and the soap left a residue which caused a stain).

I would like to know how the stain was treated and if possible have it removed. I was never told that the stain would not be able to be removed when I mentioned it as the main concern.

Report a concern   May 8, 2024 — Rated 10 out of 10 by Linda Gray Zerorez Los Angeles
What do you like about our products and services?

Fast efficient service that turned 5 year old carpets to looking like new carpets. Used twice and both times excellent services

Report a concern   May 7, 2024 — Rated 10 out of 10 by J.S. Zerorez Los Angeles
What do you like about our products and services?

The technician was wonderful. Would absolutely use Zerorez again!

Report a concern   May 7, 2024 — Rated 10 out of 10 by D.R.G. Zerorez Los Angeles
What do you like about our products and services?

We are very pleased with your service. The technician, Jeff, was very professional and did any excellent job!

Report a concern   May 6, 2024 — Rated 10 out of 10 by J.H. Zerorez Los Angeles
What do you like about our products and services?

The scheduling and notice of arrival time is excellent. I have always been pleased with the professionalism and great work done by the people that clean the carpets (and furniture).

Report a concern   May 6, 2024 — Rated 7 out of 10 by A.E. Zerorez Los Angeles
What could we do to improve?

The grout was not cleaned at the very edges, I watched as he used his long brush but he wasnt able to get about 1 inch near the walls and it is very evident. I will have to go over it myself.

Report a concern   May 6, 2024 — Rated 10 out of 10 by P.R. Zerorez Los Angeles
What do you like about our products and services?

The tech, Eduardo V, did a wonderful job. We were amazed on how different our 25+year old sofas looked. He cleaned our floor tile throughout the house, made it look like brand new. We will definitely use Zerorez again!

Report a concern   May 5, 2024 — Rated 10 out of 10 by K.K. Zerorez Los Angeles
What do you like about our products and services?

Came on short notice for small stained area. Carpet looked new!

Report a concern   May 5, 2024 — Rated 10 out of 10 by A.F. Zerorez Los Angeles
What do you like about our products and services?

Clean, simple product.

Report a concern   May 5, 2024 — Rated 10 out of 10 by A.S. Zerorez Los Angeles
What do you like about our products and services?

Great job friendly staff

Report a concern   May 4, 2024 — Rated 10 out of 10 by Lene Righeimer Zerorez Los Angeles
What do you like about our products and services?

Great and reliable service. Thank you.

Report a concern   May 4, 2024 — Rated 10 out of 10 by D.D. Zerorez Los Angeles
What do you like about our products and services?

My carpets always feel clean and fresh after Zerorez cleans them. I love they have no soap residue feel. I always recommend Zerorez!

Report a concern   May 4, 2024 — Rated 10 out of 10 by Candy Parker Zerorez Los Angeles
What do you like about our products and services?

I greatly appreciate the attitude I received all three times I have used your service. It seems I was always in need of ASAP service for my tenants. I couldn't believe how nice I was treated and the extra effort that was made to drive 1 1/2 hrs to my rental in Rancho Santa Margarita to get the the job done.
You're all wonderful.

Thanks So much,
Darlene "Candy" Parker

Report a concern   May 4, 2024 — Rated 10 out of 10 by A.D. Zerorez Los Angeles
What do you like about our products and services?

Yes they did great job!

Report a concern   May 3, 2024 — Rated 10 out of 10 by Todd Ceman Zerorez Los Angeles
What do you like about our products and services?

Will was excellent, very professional and efficient. He did a great job!

Report a concern   May 3, 2024 — Rated 10 out of 10 by C.A. Zerorez Los Angeles
What do you like about our products and services?

Great product and the service is excellent

Report a concern   May 3, 2024 — Rated 9 out of 10 by A.I. Zerorez Los Angeles
What do you like about our products and services?

marcel is great!

Report a concern   May 3, 2024 — Rated 10 out of 10 by Cinda Carr Zerorez Los Angeles
What do you like about our products and services?

You were surprisingly able to remove stains from a white sofa due to a water leak. It looked like new. The carpets also looked great after cleaning.

Report a concern   May 2, 2024 — Rated 10 out of 10 by P.H. Zerorez Los Angeles
What do you like about our products and services?

Very nice & hard worker.

Report a concern   May 2, 2024 — Rated 10 out of 10 by B.B. Zerorez Los Angeles
What do you like about our products and services?

Quick and efficient service.

Report a concern   May 2, 2024 — Rated 10 out of 10 by C.I. Zerorez Los Angeles
What do you like about our products and services?

Francisco was a very nice and professional gent, thank you.

Report a concern   May 2, 2024 — Rated 10 out of 10 by K.G. Zerorez Los Angeles
What do you like about our products and services?

On time, nice technician, like no residue!

Report a concern   May 2, 2024 — Rated 10 out of 10 by Ana Pedemonte Zerorez Los Angeles
What do you like about our products and services?

The products used on our carpet are extraordinary.......it looks like a new carpet.


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