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based on 32814 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendlier service technician. Pre spot product left streaks in some areas also.
It really works and I don't have to worry about chemicals.
100% satisfied with the product and especially the service. Technician called and arrived when he said he would. Everything was handled as advertised. In fact, I've already recommended you to a neighbor.
Robert completely impressed my husband with his work ethic and his kind manner. Thanks for a great experience!
For the second time, we had to call your company back due to a "back-wash" type stains that were not visible until the carpet dried. Sort of disappointed.
The end results.
The prompt scheduling and personal service.
Marcel is a wonderful, wonderful man & does a superb, professional job. He makes the service what it is.
No chemicals and reasonably priced.
A very nice person did all the work we asked for. He was fast and pleasant.
cleaned carpets better than other co. was a little concerned when i saw ripples in carpet. went away as soon as it was completely dry.
It's fast,does a really good job and operaqtor is willing to do a do/over when ever you want
good stuff
So impresse you got suborn stains out
My carpets have never looked this good or lasted as long as they have with Zerorez.
Everything - especially the professional, enthusiastic ZR representatives
I like the person who performs the work. He is knowledgable, thorough, quick.
Friendly employees did good job on carpets
Although my carpet is not perfect, it is sooo much better than it was. I was not pleased with the drying time, however, as it was 3 full days.
No funny odor after the procees! Very friendly and professional staff.
The carpet looks like new. The spots don't come back. It is safe for babys to crawl on.
I was very happy with the customer service and the technician "Livingston". Livingston was very cordial and so willing to be helpful and very neat and tidy when he was finished with the appointed work orders.
Not all spots came out:(
The finished product. My carpets have never been cleaned so thoroughly before. Thanks.
Technician was coming down with flu. He constantly had to stop what he was doing and use our restroom, which, in the circumstances was perfectly understandable.
In the stop and start cycle, he did not suck up solution in 1 area in front of DVD cabinet. It remained soaking wet for 72 hours and we now have a blue/grey 12 x 12 residue spot on our burgundy carpet. We keep vacuuming it but it still is discolored.
We have a sofa that faces the TV which my husband & I sit on. The strip in front of sofa where we walk doesn't appear to have been cleaned well.
We had NOT been told that tile cleaned & sealed must be not walked on for a day or two. That we were informed of by our neighbors @ 1464 Cedarhill Drive who had just had the service done a few weeks ago. So, we cut way back on what was done on Nov. 15th and you are coming back Dec. 19th to finish job when we know we can "stay off" of the tile.
Zero Rez has done our house before. We clearly reminded scheduler it is a 2 story home. With the huge special going on that required appointments be set up by October 31st (though service did not have to be done by Oct. 31st), we were quoted $ 680 for all the carpet, all the tile, 2 sofas, the seat of a desk chair, an upholstered Honda Accord and the floors of a Honda Pilot.
Since we were having a gathering the next day and people would need to walk on the tile, as I said, we cut back on the work to be done on Nov. 15th. All we had done was what was to be the cost-free family room carpet, 2 sofas, desk chair seat & Honda Accord and were charged $580.00 !!!!!!
We had been quoted $ 680.00 for the entire job.
Is my Dec. 19th service really only going to be the remaining quoted $ 100. ? the residue spot in family room corrected, the area right in front of our sofa done again, all the 2nd floor carpet, all the tile cleaned & sealed and the Honda Pilot carpets?
Frankly, having had Zero Rez out before myself & the great job that was done and knowing the great job they do at our friend's house @ 1464 Cedarhill right across the street, I am very surprised at all the "problems" we had with this service.
I really need to speak with a supervisor to answer my questions regarding the Dec. 19th appt. to complete our original work order.
Name removed
1433 Cedarhill Drive
Riverside, CA
Phone number removed
I have light (ivory) colored carpet - it now looks yellow in many areas. Can someone please come and look at it? I am having a Xmas gathering in 2 weeks. Also, I have recommended you many times and never receive the $25. Two of them are Debra Hart (Downey) and Naomi Nixon (So Gate). You have cleaned my carpet many times! Name removed
Consistently friendly and professional service from start to finish. From the folks who answer the phone, take the order and schedule the appointment, through the field techs who clean the carpets, they're first-rate. We also like the "green" aspect of your cleaning solution, and the excellent cleaning results. Thanks! :-)
On time service, courteous and professional technician with excellent results.
No chemicals
The staff is fantastic