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based on 32814 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
All stains gone, not hidden costs, quick, on time!
You are quick, thorough, & you don't use soap - just alkaline water
Always a very qualified, nice person - either on the phone or service. Carpet comes cleaner than expected each time.
Technicians, particularly Brian this time, are helpful, efficient and knowledgeable.
Brian knew that getting into my unit was a challenge so he planned ahead with extra hose length, etc.
Your water does the job so well that the spots never come back!
The technician was very helpful and informative.
The service was top notch and the results were fantastic.
The young man who came was on time, personable,hard working and i was pleased with his perfessionalism.
However,
I had used Zerorez several times before and now feel the product has changed. My carpeting looks no better than if I had vacuumed the area. I was disappointed and do not know if I would call zerorez again.
You pay attention to furniture and walls when dragging hoses. The carpets stay clean and spots don't resurface.
NEGATIVE. Your trucks leak Each time we have used your service there has been oily stains on our driveway. Our home sits too far off the street to park there. We like the job you do with the carpets and upholstery enough that we continue to call you in spite of the driveway mess...which you have always returned to clean up.
the service was not the same as last time, but price is the same. i am really not satisfied this time!
Non-toxic
The guys are nice and very efficient and quick. They don't wast time.
Only comment would be that they clean under the beds in the future!
The fact that your process leaves nothing in the carpet to attract dirt
Excellent customer service. Carpet dries quickly, no residue or smell and my carpet looks like new!
Be more consistent in your training. Every time a tech has cleaned our carpet we have had quite a range in results. One man over wet the carpet and it smelled of mildew for a month. Our last visit had great results because apparently the previous fellow did not put on the anti-wicking spray and the spots all came back in less than a month. All and all I feel it is a good system but varied results.
Very professional and friendly. Work very fast completing our home.
No harsh chemicals.
I initially really liked the Service person who came out, Dennis. He was beyond polite, expert, helpful. I felt that he really cared about his work and giving me the end result of the cleanest carpets I've ever had in this apartment!
I also really liked the fact that there was not soapy residue after he left. The carpets are just - clean. It's really wonderful. And my dog hasn't had any allergic reactions since that day, either. Very happy dog guardian, I am!
Last but not least, I really think the concept of carpet cleaning, created by your company, is the new wave of carpet cleaning technology. I'm looking forward to having my carpets look amazing for a long time - having instituted a "shoes off"policy since the cleaning to help preserve the new clean look. Stay tuned for coming attractions!
Clean. No residue. Does the job!
After a day we can still see signs of dirt areas.
No Chemicals, the gentleman was nice and did not seem to try and rip me off. He was quick and efficient !
Good cleaning fast
The return call from the main office was within 20 minutes trying to squeeze me into an already busy schedule. Tech Edwardo kept his appt time, VERY friendly, VERY quick. Did an outstanding job!!!
Did a great job cleaning/sealing my Travetine floors. Livingston was very courteous and worked very hard and efficient.
everything
Jorge was very efficient , did a great job on a bad spot. Give him a pat on the back for me.
Dennis did a great job. We are very happy.
Everything
The service was amazing. My carpets look new. I really liked that I was charged exactly what I was told when I made the appt. I gave told all my friends to use your services
How clean my carpet is
It gets the job done and no chemical scents.
Upfront pricing; no upsell pressures; and less residual after a cleaning