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32814 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your Customer Service Guy was very professional. There is no residue left in the carpet. It cleaned my carpet so well. I would definitely recommend it to my friends.
First name removed
I wasn't impressed with the office side of things. I had two problems and had to rebook once because I wasn't given accurate information.
I like that the water is drinkable, that you don't use soap, and that you suck up all the soap residue from the other guys. I ESPECIALLY like that you don't use chemicals. I would never trust another company using chemicals on my floor. (I will always remember Kelly Preston doing interviews probably 10 years ago where she said she was convinced the chemicals in her carpet cleaning affected her son Jett - who ended up having severe autism.) We want to start a family soon and having our babies play on a floor covered with chemicals will NOT fly.
cleans very well. no residue and has a fresh scent that remains for quite awhile
not use dirty water - this time I was disappointed with the final result.....it looks like there are dirty marks from the machine.
Service Techs are very good. Working a reservation is less than good. Specifically told the booking person to send a smaller truck due to our street size. A larger truck was sent with subsequent problems getting cars around it.
Very professional and effective
No chemicals or soap.
Walk us through what stains are going to be there when done. Our rep said he should be able to get everything out. That didn't happen.
everything
No chemicals...results.....Jorge Samayoa,the technician who was extremely nice.. took time to answer all my questions
The first thing the carpet was very soft after it had dry we did not walk on it till 24 hours after it had dry. Looks like new and the order from the cats peeing on it is all gone. Your tech was very professional and explain all the different scenarios for us we when with the cheap route for now and will consider other options for the future. In the future I would hope that if you send someone out that it would be Denise Smith. I was extremely impress with this men attitude about his work and the care he took to prepare the area where he was working at. He made sure that nothing would be damage around the house. He show up on time (early) and was very polite and respectful. I am sure this guy most be one of your better techs because in todays time it is rare to come across such an individual! Thank you! Frank Gutierrez
great products. Timely, courteous,knowledegeable,
The technician was thorough, clean, friendly, polite. The carpets came out clean and I'm super happy with the service.
Timing. You showed up 4 hours late.
Friendly, thorough and great communication.
Green service and great person doing it!
Your cleaning method leaves my carpet so very clean and the spots don't return after a week like they do with other companies I used in the past. Also, the guys that come to do the work are always so personable and professional. I really appreciate the way you take care of business.
Prompt, courteous, & my carpet looks like new.
I like the fact that you are a "green" company, and you always do a nice job. The cleaners have always been personable and helpful.
Quick and easy service, and technicians who are both personable and professional.
You are friendly and provide a great service!
Excellent cleaning, attention to detail, friendly staff. Brett was great.
Everything, the finished product, it's like having new carpet again. Technician is polite clean and nice.
Less cost effective.
Tech. came on time. Worked fast and did a good job.
I had my carpets cleaned this past week by a very nice young man. he did a beautiful job. my carpets look like new again.
Everything
The floors were so clean. Yes!
Keith did a really great job, he worked quickly and my old carpets look new again!!!
Plus they dried fast and no chemical smell.
Thank You Keith and ZEROREZ!!!