- Phone: (949) 387-2222
- Visit Website
based on 34864 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Always a great result. Nice and professional staff.
My wool area rug was brought into the Irvine location for a deep cleaning on 8/29/14. I still had not heard back from anyone by Friday 8/5/14 as to when it was ready to pick up. It took two phone calls, an hour apart to find out this information. They offered to deliver it for free as an apology. When I picked up the rug, I said I needed to pay for it, and was told no it was paid for. I called my husband who had dropped it off to see if there was a misunderstanding and he confirmed he had not paid for it, so I turned around and went back into the office to pay for the service. I did not unroll the rug from the plastic sleeve until today and found that it really was not any cleaner than when I dropped it off. It is an older wool rug, and the cream background had slowly turned gray. When I had zerorez out a year or so ago, to clean furniture and the rug, it did not get cleaner so I thought bringing it in would help. I paid extra for the deep cleaning. You can still see the very clean spots that returned to cream when I spot cleaned with Folex. I assumed if I could spot clean that well then a deep cleaning should bring back some of the cream color. Also, when I brought it in, about 8 inches of the binding tape on the underside was coming off and they wanted to charge me $45 to glue it, which I declined. Now that it is back the binding is loose in many places and I was not informed that the deep cleaning would effect it in that way. I left a voice mail today regarding the above and significant disappointment in the results. The rug visually is no different than when it was brought in. If they felt they could not get it clean, we should have been told. So this is twice that I have attempted to have this rug cleaned without results.
Thank you.
No chemical smell
Speed of work, no upselling, excellent results, no residue.
Well done verily shop is use, so the carpet fils free of shop and clean, very professional and friendly service. I will recommend and I will. use the service and a heartbeat.
Zerorez is on time, quality work, priced right and no soap residue.
well looks good so far
Robert does a spectacular job every time!! I love the product and have used the service a few time and Robert does a great job, near perfection, in getting the spots out and then doing an overall super job leaving our carpet looking almost new again. The spots almost never come back in the same place like other carpet cleaning services. It's amazing. Love Zerorez and wouldn't think of using any other service for our carpet cleaning.
They work. And your tech Daniel was here on time and very efficient and nice.
Your people and results are amazing!
No toxic chemicals, so I don't have to worry about my cats ingesting harmful toxins.
Friendly technician – he was wonderful! The carpets turned out very nice. I rate Robert very highly.
Great product with great results
Shower not entirely cleaned , soap scum left on wall and shower dam
On time, clean and informative service man. primarily just HOT water to clean!
IT WORKS. It is relatively "expensive," about $400 for out house (3 rooms, hall, stairs, and an area rug) but it looks real good. This is our second time, and I would use again next time. Sometimes it is worth spending the $$.
Friendly, knowledgeable, efficient.
Professional service person and excellent results in cleaning.
Very prompt. Extremely professional and excellent results.
Thorough cleaning that improved the look and feel of my carpet.
The product did not meet our expectations. Your service van leaked oil on our driveway. We were told it would be cleaned in a specified time frame and it was not. It has not been cleaned as of the time of this writing. We were told our receipt would automatically be emailed within 24 hours. It has been 28 hours, and it has not arrived yet.
Great service..on time..clean and careful worker..no soapy residue...clean carpets!
Friendly and professional service.
It's amazing what our carpets look like after being serviced.....Michael did the best job ever yesterday....We couldn't be happier!
Good product and great employees
I like the professionalism of the cleaner and the products they use.
Friendly, courteous and professional service by all Zerorez staff, from initial contact to completion of the job. And a GREAT cleaning job!
I like that you aren't using harsh chemicals when cleaning carpets. I also like your air duct cleaning method.
exceptional cleaning job... and I have 3 dogs
Chemical-free-does not attract dirt immediately, better for carpets. Great service, with a smile.