Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 32814 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 18, 2014 — Rated 10 out of 10 by D.M. Zerorez Los Angeles
What do you like about our products and services?

Great service, on time, and Brian did a great job!
Report a concern   February 18, 2014 — Rated 9 out of 10 by J.L. Zerorez Los Angeles
What do you like about our products and services?

It's only water. The serviceman was very efficient.
Report a concern   February 18, 2014 — Rated 10 out of 10 by The Hettema Group Zerorez Los Angeles
What do you like about our products and services?

Your service providers are always polite, professional and on time, and the process cleans like no other carpet cleaning service I've ever experienced. The results are fantastic and the old stains don't resurface.
Report a concern   February 17, 2014 — Rated 10 out of 10 by J.F. Zerorez Los Angeles
What do you like about our products and services?

Great customer service. Friendly, professional, courteous technicians. Alfus was so accommodating to the work request. Definitely recommend Zerorez and plan to use more of the services in the future. I am a long time customer.
Report a concern   February 17, 2014 — Rated 10 out of 10 by M.M. Zerorez Los Angeles
What do you like about our products and services?

Quick, thorough, professional and so far the end result looks great!
Report a concern   February 17, 2014 — Rated 8 out of 10 by K.S. Zerorez Los Angeles
What could we do to improve?

The carpet looked clean when the technician was done, but it dried "crunchy" instead of soft. The grout looked much better than before, but there were several small areas that could not be cleaned. Maybe special detailed cleaning could have cleaned the areas, but I wasn't aware beforehand that the grout cleaning may not work in some areas. Also, I do realize this is not a personality contest; however, the technician was not especially friendly. He was polite and cordial, but at times slightly condescending, and stated "while I do not agree with upcharging, I do believe in getting paid for any extra work that I do." He was clear that he would not be helping me move any furniture for free, which I didn't expect in the first place. It was awkward. Overall, he did a good job, though.
Report a concern   February 17, 2014 — Rated 10 out of 10 by B.C. Zerorez Los Angeles
What do you like about our products and services?

Got an appointment quickly, crew showed up on time. Carpet looks very good. I also like the confirmation and billing invoice information on line.
Report a concern   February 17, 2014 — Rated 10 out of 10 by Bob Deschamps Zerorez Los Angeles
What do you like about our products and services?

Great service
Report a concern   February 16, 2014 — Rated 10 out of 10 by B.V. Zerorez Los Angeles
What do you like about our products and services?

Robert is the best
Report a concern   February 16, 2014 — Rated 10 out of 10 by S.C. Zerorez Los Angeles
What do you like about our products and services?

Friendly informative associates - Robert
Report a concern   February 16, 2014 — Rated 10 out of 10 by C.C. Zerorez Los Angeles
What do you like about our products and services?

Outstanding technicians and quality of service provided
Report a concern   February 16, 2014 — Rated 10 out of 10 by C.O. Zerorez Los Angeles
What do you like about our products and services?

I am very happy with the result and service that I Received.
Report a concern   February 16, 2014 — Rated 10 out of 10 by P.T. Zerorez Los Angeles
What do you like about our products and services?

The young man who came was early, prepared, efficient, did a good job and offered a sealer for the tiles and at good price. cleaned up beautifully and thanked me for having Zerorez over to clean the tiles.
Report a concern   February 16, 2014 — Rated 10 out of 10 by D.G. Zerorez Los Angeles
What do you like about our products and services?

Keith, Keith and Keith. He's the reason we continue our relationship with Zero Rez!
Report a concern   February 16, 2014 — Rated 10 out of 10 by Karen McMahon Zerorez Los Angeles
What do you like about our products and services?

Brett was the most polite, hard-working cleaning technician I have ever met. My carpets are like new, and I am thrilled to have clean carpets and clean sofas again! I fully recommend Zerorez to everyone!

Karen McMahon
Report a concern   February 16, 2014 — Rated 9 out of 10 by C.G. Zerorez Los Angeles
What do you like about our products and services?

Excellent customer service. Very friendly technician. Very willing to go the extra mile to get the job done right.
Report a concern   February 16, 2014 — Rated 0 out of 10 by M.M. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

over charged us did not put back furniture. left a lazyboy chair on my sheets!! I will never use them again!!!!!
Report a concern   February 16, 2014 — Rated 10 out of 10 by M.M. Zerorez Los Angeles
What do you like about our products and services?

Larry is pleasant , on tiome very professsional and there is now odor with products
Report a concern   February 16, 2014 — Rated 10 out of 10 by R.C. Zerorez Los Angeles
What do you like about our products and services?

Showed Up On Time And Explain Procedures And Cost Time.Very Professional Dennis Smith....:0)
Report a concern   February 16, 2014 — Rated 10 out of 10 by Linda Church Zerorez Los Angeles
What do you like about our products and services?

best cleaning Ive ever had
Report a concern   February 15, 2014 — Rated 10 out of 10 by Eileen Root Zerorez Los Angeles
What do you like about our products and services?

The best job possible was performed on my wood floors and rugs by Justin and Breck, very careful with furniture, etc. and were very professional.

Eileen Root
Huntington Beach, Ca
Report a concern   February 15, 2014 — Rated 10 out of 10 by L.B. Zerorez Los Angeles
What do you like about our products and services?

Excellent customer service
Report a concern   February 15, 2014 — Rated 8 out of 10 by J.P. Zerorez Los Angeles
What could we do to improve?

cleaning system doesn't seem as effective as in the past- tile didn't come out as clean as I remembered last time. stubborn spots remained on couches.

Eduardo was VERY GOOD. Worked like a dog, was very polite and friendly.

thanks!
Report a concern   February 15, 2014 — Rated 10 out of 10 by A.H. Zerorez Los Angeles
What do you like about our products and services?

Leave the carpets clean with no residue.
servicemen on time and professional.
Always a thorough cleaning job done.
Report a concern   February 15, 2014 — Rated 10 out of 10 by L.M. Zerorez Los Angeles
What do you like about our products and services?

The technician was very professional & did a fanatstic job. He was quick, efficient and our carpets look great
Report a concern   February 15, 2014 — Rated 10 out of 10 by J.B. Zerorez Los Angeles
What do you like about our products and services?

The carpet looked great, smelled clean, and felt new again.
Report a concern   February 15, 2014 — Rated 10 out of 10 by R.S. Zerorez Los Angeles
What do you like about our products and services?

I thought they were very professional and took care of protecting the walls.did a great job.carpets came out very clean.

Thanks First name removed
Report a concern   February 15, 2014 — Rated 10 out of 10 by J.D. Zerorez Los Angeles
What do you like about our products and services?

Kevin did the best job EVER !!
Report a concern   February 14, 2014 — Rated 10 out of 10 by R.N. Zerorez Los Angeles
What do you like about our products and services?

I love that they take care to not bang my furniture with their equipment. I also like how professional they are and the service is superb! I don't think I have ever experienced a company that is able to deliver service where my carpets look so good with just water!!! The amount of dirt lifted and how long in between services that they stay clean. Excellent!
Report a concern   February 14, 2014 — Rated 9 out of 10 by J.L. Zerorez Los Angeles
What do you like about our products and services?

I love the product and although my cleaner came late he did a good job. I am very happy with the kitchen. The living room and hall need a bit more cleaning. I called your office to report that Dana forgot his blue sprayer and to report my concerns. Debbie from your office was very kind in saying someone will contact me for the time and date when someone can come to do the touch-ups. Thank you.

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