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based on 32817 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our carpet is very old and looks better than it has in years since Zerorez cleaned it. It brought out much of the old color that it had lost. All of the satins and spots that have never been removed by other cleaners are gone. Michael, our cleaning person was very nice and efficient and cleaned it in a very timeley manner. Thank you so much. We will surely use your services again. Name removed
Less residue so stays clean longer.
Fast, friendly, Eco/pet friendly product.
Livingston was prompt, polite and did an excellent job.
Carpet looks and feels thoroughly clean! We are very impressed with the look and feel our newly cleaned carpet. We will call you again when the carpet needs cleaning!!
I think your employe did a good job. I think sometime he rushed over the tough spots. He was a very co-operative. I think I paid too much money for the little work I had requested. Thanks
Carpet stay cleaner for longer than when we have used other companies.
Technicians are super polite and efficient
After the sofa and carpet dried, we noticed a few spots that had been missed. Most of the experience was good, but we did request that ALL of our floors be cleaned (including wood floors) only to discover that the equipment to clean them was not with the technician when he arrived. My husband was disappointed that the fee quoted for all of our floors (including the wood) was the same to clean just the carpet and the sofa. He felt that we were misled.
I want to think the alkaline water treatment is superior to competitive companies.
The service was very good.
Overall, I likely will contact the company for my next carpet cleaning.
Cleaned well. No residue
excellent customer service. Quick response, Great job-carpet looks wonderful every time!
Gil was fantastic and went above and beyond with his service. Thank you!
Clean carpets with no soap residue. Your workman is the best!
My carpets always come out very clean, the technicians are great and very knowledgeable
Cleaned our sofa very well & dried fast.
Marcel is WONDERFUL!!!!
friendly honest and hard working employee and the products worked great on the carpet i thought i had to replace it but not anymore .
Did an excellent job !
The carpet looks like new, your company has always served us well and able to get the dirt out. Robert went above and beyond today We really appreciated his extra effort.
Technician thorough and friendly.
1) Dennis (Technician D S19V) did a great job. He is highly knowledgeable, efficient, considerate and a pleasant person. In short, Dennis is a true professional and a genuine ambassador for Zerorez.
2) The system & cleaning materials used cleaned very well and left no crunchy carpet (like your competitors do).
3) Dennis called to alert me he was enroute and showed up on time.
Technician Sal was kind and thorough and cared about his customer
The rug looked like it did when it was new. The service was great and polite. He explained everything before he began to clean. I was very pleased. I kept putting off the cleaning because I didn't want soap in my rug. THANK YOU THANK YOU
Livingston took his time and was very conscientious. A few cleanings ago we had a tech who finished up about 45 minutes to an hour earlier than any other techs we've had in the past. The carpet didn't look clean when it dried. I appreciate a tech who takes his time and does a thorough job.
Very professional
The results, my carpets look really good.
We were disappointed that you were not able to get the red wine stain completly out of the carpet as you have in the past.
It was easy to set up an appointment and all pricing was explained to me at that time. The service man called about 20 minutes before he was due to arrive and completed the job quickly. He made sure to explain to me which spots were not able to be fully removed during the cleaning process. The carpet dried extremely quickly. The bathroom tile in the bathroom completely changed color (in a good way).
Friendly and efficient service. I have used other carpet cleaning companies in the past and the dirt comes back much faster. They do a great job getting out ground in dirt and the carpets stay cleaner longer.
The technician, Brett, was very professional. However, the carpet downstairs needs to be redone. The traffic areas are still showing dirt. I used Zerorez spot cleaner on a 1x1 foot and my white towel shows dirt. The carpet was cleaned on Friday, 7/11. I called and left voice messages and also emailed this morning to see if a technician could come out today, Saturday 7/12 to correct the problem. I really wanted it corrected today as we were having a dinner party tomorrow and needed to put the rooms back together. We were very diligent about removing furniture, speakers, lamps, vases, and all objects to help with the cleaning. We do not have the extra time to put the rooms back together and clear it out again, so we are cancelling the dinner party. We would like to have our problem remedied as soon as possible. It was very disappointing that we were not contacted to schedule an appointment or to tell us that coming out today could not be done.