- Phone: (949) 387-2222
- Visit Website
based on 32817 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very professional. Honest and clean. Quick. Very nice.
Your bill had the correct amount which I have already paid but the comments were not accurate. The receipt mentioned soap film. I have never had anyone but Zerorez clean these carpets. They were installed only a few years ago and I have lived in the house the whole time. Do you just write soap film on every receipt?
Also, I am currently undergoing physical therapy and chiropractic work for a bad back. I could not move the chairs, night stands, plants and other items that I normally move before carpet cleaning.
I explained this to your nice technician and he said it was not a problem. He did not actually move any furniture other than to clean around it. It actually worked out better, because had he moved the furniture into the hall or entry way, I would have had to call someone to move it back.
I resent the inaccuracy of your comments on my invoice and hope that you will correct them. I have already recommended you to one friend, after the first time you cleaned, not sure if she called you or not.
EVERYTHING!!!!!
Scheduling was very unsatisfactory from trying to make an appt online which only resulted in trading phone calls, then being badgered into letting tech come earlier or next day to truck too big for the communal driveway. I had wanted the job done right away and it took a couple of weeks.
The cleaning is excellent, the carpet is barely wet and what dampness there is dries quickly. The man that came, Denise, was excellent
The person who cleaned our carpet was very friendly, worked hard and did an excellent job on a carpet that had not been cleaned for a long time.
Robert was terrific. He was here to redo my carpet because the week before Alfus had left them still dirty after the cleaning. Robert did a fantastic job, I will be always asking for him for my future appointments.
Showed up on time. Completed task in a timely manner.
no soap or harsh chemicals used… very friendly and helpful technician
Or carpets are like original, nice and clean!
Not require homeowner to vacuum and move furniture beforehand.
everything was good
No chemicals or smell
Michael was extremely knowledgeable and the results were phenomenal, my rug is back!!
Great service! Terrific work!
my technician was VERY NICE and professional
Price changes every time I make an appt.
Different technicians will do different parts of the house. One will do one room and the other will say the room is too big and want to charge more.
Need consistency.
Grumpy technicians.
That you do an excellent job of cleaning carpets, tile floor and grout
Very nice service men, carpet stays cleaner way longer.
Great service by Robert like the way it turns out..
I have used zero Rez many time but this time I was disappointed. He did not do as good of a job.
Spots don't come back ever!!!!! No soap used to clean. The carpet stays clean.
Friendly knowledgeable employees. Excellent workmanship! Quick and efficient?
Gil was very thorough and professional. He did a great job!
clean, no residue. Larry was very nice, and polite!
I liked the smell of oranges before the cleaning.
Awesome Service, People that come to our homes are great,
it works and keeps my carpets cleaner longer - professional service included!
Your people and their attitude are the best! Your cleaning is the only way I will ever clean my carpets! If either one of those elements changed I would move on.