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based on 32817 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good customer service and excellent work by your technician.
No chemicals, beautifully cleaned carpets and Livingston, our tech is very prompt, courteous, and very respectful of our home. This is the second time we have used Zerorez and we couldn't be happier!
Your representative, MARCEL is so AMAZING, my carpet looks like New and my light gray porcelain tiles look like
the day they were installed!!! No one is as good as Marcel, simply the best carpet cleaning ever!!!!
Technician was knowledgeable and courteous and our carpets look like New!!!!
Prompt, thorough and very nice technician. Call center was also very helpful and friendly.
Robert. No after chemical feel on the furniture, rugs or floors
1. I did not like experiencing scheduling issues (e.g. "we cannot make it tonight because other job took too long"). We moved all our furniture, and we would have been gone the next few days, so a schedule change would have been difficult. However, I am glad you were able to find another representative to take care of the job that night.
2. I did not like being "upsold" to have spots removed from my carpet, and to have fresh-smelling carpet. The reason I was having my carpet cleaned in the first place was to have spots removed and to have fresh-smelling carpet. To find out that I have to pay extra to have spots removed was disappointing, especially when your price was significantly higher than other vendors I have used in the past. I was willing to pay a premium for the "zero-residue," however I believed that additional charges should have been disclosed when I made the appointment. Everybody has spots in their carpet-- a special charge for that seems excessive.
If you want to make it right, credit my credit card for the additional charges for spot cleaning and fresh-smelling carpet.
Eduardo was punctual, professional and did an excellent job.
The representative is very nice and knowledgable . He explained everything he was going to do
Best type of carpet cleaning! All technicians are knowledgeable, courteous and thorough!
Dennis is just outstanding.
Quick, friendly, professional service.
The cleaning product is so good my carpets seem to stay cleaner longer.
I've had Brian twice & he is very personable & does an excellent job.
Michael was also excellent doping a small undone are
Dennis was very nice he was fast and the carpet looks great!
Soft carpet, no chemical odor, and tends to stay clean longer. Professional courteous staff both at my door and on the phone.
Your company and your man "Livingston" accomplished what we hoped. Thank you for your professionalism!
Robert was very friendly, did a very professional job, and was very informative. I have shared information regarding my satisfaction with Robert's service and the ZeroRez product on the Fusion Homeowners webpage as well.
The associate who cleaned are carpets yesterday was very professional. Quick work, and did a good job!
The end results! My home was originally installed with high quality plush carpeting which is now 17 years old. Following Zerorez cleaning, it looks brand new again. Our family has three large dogs too and you wouldn't know it after Zerorez was here. Additionally, I really appreciate the professionalism and very hard work performed by the technician Dennis Kennedy, he is a definite asset to your company. His attitude and demeanor is refreshing compared with others, I thought he was the company owner! Keep up the great work folks!
I would recommend if asked.
Quality service, excellent cleaning, efficient, friendly ... made carpets and flooring like new.
On time & honest business practices.
All services were excellent....Your service man was the best!!! I will not hesitate to call again soon.
How thorough Dennis Smith is with cleaning any problem areas on the carpets.
Efficent, clean, quick
Would continue to use zerorez. The only problem is last two times too much water was left in carpet so had to call out again to fix
All of the people I have used for myself and my clients always do a great job.
I like the fact that the carpets seem to dry faster than when other services do the job!
Robert is a total professional, does a great job!
Overall positive. Good attitude from all employees. Helpful. Responsive. Yet overall expensive!
And two spots have appeared or reappeared perhaps after cleaning one carpet.
The customer service is exceptional. The feel of the carpet after it dried.