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based on 32817 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our technician (Rashad) was friendly, professional, on time, quick, and very thorough. He did an awesome job on our absolutely filthy carpets. I will definitely be recommending zerorez!
GOOD RESULTS
The fact that it cleans so thoroughly. One downside was that it took 2 days to dry.
Larry did an excellent job! He was cleaning my neighbors carpet and he got it done so quick he had time to do mine next!
I will always call you guys in the future!
I am very happy with the carpet. I am disappointed with the chairs, they almost look the same as before the cleaning but the technician warned me that grease it's hard to take off.
computer down when I picked up rugs, clerk thought amount was @ $240, I thought it was more than that and guessed $352. I was charged $352 as per my memory. Later I got a message from ZeroRez thanking me for my business and citing something like $325. I assume that was the real number and replied with a query asking if I was due a refund for the difference. I never received a reply to that query. I can understand computers going down, and I want to do the right thing as witnessed by my correcting amount upward from memory, but I can't respect not responding to me regarding a small refund. How can I recommend a company I can't trust? In fact, I will recommend NOT going to Zerorez.
Don"t clean 8 feet into a room your not suppose to clean and leave a horrible looking carpet partially clean just to show it can be cleaned.
The technician showed up on time, explained the process and did an excellent job. The carpet looks great!
the serviceman was the best. Sal A. was on time, explained step by step was going on. he didn't seem to mind that I was watching him a lot. I could not belive how bad my carpets were but he made sure they looked like new and they were dry so fast. I will be using your company from now on.
Your representative Robert was very knowledgeable and took his time and new his stuff very professional.
On time and did exactly what was asked. The only thing I had hoped to also have done was a good steam clean of my shower tile -- that didn't happen and I haven't yet heard from your "shower specialist."
The carpet really looks great
Service and service provider were great, I guess I was just expected to be wowed with a fresher feeling. Could be my carpet is just old and has worn spots. I thought it would feel better to walk on.
The quality of the work you do.
Your products and services are terrific. What sells your product and makes your service complete is the attention to detail by Robert. He is the only ZeroRez Rep I want to perform services in my home!!!
Zeroez product works! Stubborn stains that I attempted to remove didn't work after several attempts. Zeroez cleaned the carpet and removed the stains entirely. Service was professional, competent, polite and very accomadating. My serviceman was "Mike" and I highly recommend him.
Quality cleaning of my carpet using products safe for my kids and pets.
It took out the spots on my new carpet that were tracked in the house from the treadmill in the garage…….there were 42 spots on my carpet. They are now "all gone" thanks to your technician and your product.
No harsh detergents, excellent results.
The carpet is not stiff with residue
Cleaning technology and prompt service.
Quality of cleansers and end rest on both carpets and tile grout.
no soap is used.
It was not as clean as i thought it should be. The carpet was less than 15 months old. There were some spots left.
The concept that after a cleaning, upholstery and carpet won't attract more dirt via the detergent left in (by other methods).
The total experience was great. Scheduling and explanation of pricing was easy to accomplish and was explained in a very professional manner. Robert is an excellent technician and is
very respectful of my property and belongings. He is an asset to your company and he is
obviously proud to be a part of the company. He called prior to arrival and arrived on time.
He quickly set up and started work immediately in my chosen location. We will continue to
use Zerorez in the future and will continue to refer our friends to your company. Thanks again for surpassing my expectations.
Dana, your service person, is wonderful person: trustworthy, reliable, conscientious, honest in the results that can be expected and achieved. He is a great asset to your business and keeps us firmly loyal.
Efficient and thorough cleaning.
The technician was very professional and didn't try to upsell us. The carpets look great!
Normally I would have given a 10 however on this trip I think they could have done better