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32817 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I have been using and recommending Zerorez for years. Always satisfied with the results
The service was perfect. The technician was professional, answered all of our questions and told us what to expect. The carpets came our even better than we expected.
As my carpet is drying the stains are reappearing. Basically the man said he couldn't get most of the spots out because they had been there for awhile. I had read that Zerorez was good at pet stains and for $$ would take up the carpet and work on the pad and flooring. That was never offered or suggested. He just said he didn't think he could get them out. :(
Prompt, polite, throrough, professional and the service tech's obviously care about doing a good job and careful with the prep and during whole job. Extremely impressive.
Carpets get amazingly clean and stay that way..
Helpfulness of Larry. I was not aware that the movement of furniture was not included when I originally made the appointment. Unfortunately I only skimmed the email confirmation so was surprized when I reviewed what was to be done. Fortunately, I had already moved most of the lighter items myself because many of them were fragile. That limitation should be made clear at the time of the appointment.
Larry was excellent and very helpful and professional.
Did not show on original scheduled date due to truck breakdown. Showed up 1 1/2 late on the reschedule. Broke kitchen tile when leaving. Will never call again as my time is not that expendable.
Fresh smells citrus
good and friendly service techs, carpet comes clean and doesn't take long to dry.
we really like Larry, as he's professional, on time, and always willing to help.
The technician was professional, friendly and knowledgeable. Most importantly, we have had another service for years and the carpet never looked as good as it does now. We had a problem with a spot coming up and there was no problem at all to have them come out and retreat those spots.
no residue
Carpets always look better than expected and no smells or worries about chemicals. I would never use any other method.
Professional service, on time, neat..Dana did an excellent job..
You certainly did a good job, but were more than 3 times more expensive than the company I used last year. (You did a better job, but not 3 times better.)
I ordered carpet cleaning and wood floor cleaning and buffing in preparation for my home going on the market. I was guaranteed my wood floors would be steam cleaned to remove the dirt. The carpets came out okay but I still don't know how your "wonder" cleaning method is different from others I've used in the past. I never received a confirmation call as was stated in your e-mail. However, the most disappointing was the condition of my wood floors. Not only was the dirt still there, but there were also a few old water spots which could have easily been removed if the process I was promised was performed. Instead, I paid for wood floors that were NOT clean and I ended up spending an additional 6 hours hand scrubbing the floors in time for my first open house. When I contacted the sales associate, Eric, about my displeasure, he did not get back to me in a timely manner (saying he had the wrong phone #). I asked for a specific day to redo the floors and again, there was no confirmation until AFTER the day requested and then I was told he misunderstood I needed the floor redone for the open house. I know all about "red pad" floor cleaning as I was in the business and we provided top-of-the-line service to all of our clients which included immediate solutions to any issues a client may have. Our red pad service removed dirt, etc., and left a high sheen on the floors.
Excellent job; very accommodating and professional.
The carpet cleaning made my carpets bright. The tile/grout cleaning was awesome! Looks like brand new tile just out of the box. Exceeded my expectations! And Sal is so nice to work with. He is sweet and extremely thorough and such a hard worker! You can tell he takes pride in his work. We will definitely contact you for our next scheduled cleaning and will request Sal. I have already made a recommendation to friends commending Zerorez.
Quick drying, no residue. Jose was wonderful!
Great service!
The thing that I like is the carpet was not soaked. And the young man was very polite and on time
The service given by your cleaning representative, Larry. His attitude and his professionalism were great. I have already recommended you to two neighbors. One already called and had the service done before mine; the other asked for a business card to set up an appointment. The prices are a little high, but the quality of the work needs to be taken into consideration.
Made carpets look like new.
The guys that come to clean our house are always very friendly and do a great job cleaning our carpets!
Rashad was on time, courteous and did a fabulous job. Thanks
No chemicals!
On time. Efficient and technician did a good job.
no after smell, odor or residue and relatively little water on carpets.
My carpet and tile were professionally cleaned in a short amount of time. Eduardo was very friendly, helpful and professional. Thank you!
The gentleman who came over was very professional and did an awesome job.