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based on 32824 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good service, carpets are almost new when your tech finishes.
Very courteous, efficient and thorough man that did a great job with our carpets, as we have come to expect from Haines & Cross.
My carpet is still crusty & dirty in one spot
Fast, got very clean, nice service from Robert! Thanks!
Carpet still has faint dirty areas.
The process of scheduling was frustrating and time consuming. I had to call back because the first person I spoke with was so unprepared. You may have the best service in the world, but few people that I know will have a chance to experience it. Who wants to put up with the hassle of trying to deal with a scheduler who has inaccurate, inconsistent, incomplete information?
in less than a month the spots are comming back
prompt courteous service
Carpet looks like new. Technician knowledgeable and friendly.
friendly and competent
It simply works!!! Other cleaners frankly are cheaper but as they say, you get what you pay for!!! I have recommended Zerorez multiple times.
My Technician, Gil ( please double check I have the right name) Was so knowledgable, courteous and respectful....and my carpets look great...I have already recommended your company to a few friends
The young man who cleaned my carpets was very polite and took the time to explain how the carpets were cleaned. He did not rush the job and made sure he got all the bad spot in the carpet.
It is green friendly and the service folks are friendly and exceptional
No soap residue in carpets; great service techs and customer service.
Carpets and area rugs are very clean, no cleaning
solution odor. Service tech extremely professional.
Brian was the man who came to my house. He was very nice and helpful in telling me
what he was going to do. When it comes time to have my carpet done again I would
like to have him do the carpet cleaning.
Don't try to sell sealant or protection to put on the carpet that is wet. If it is recommend, it should be a separate visit. Wish I knew at the beginning, not the end that you could clean my tile grout. If a small section was sampled to me at the beginning, I would have probably had that taken care of at the same time. I will probably schedule for another time though.
Gil Rogers did a great job in cleaning our family room carpet and our stairs. He was very courteous and a hard worker. We look forward to carpet cleaning with Zerorez.
no soap residue
everything
On time, professional and great job done. Thank you!
Larry and were very prompt, very clean, very courteous, very quick, very neat (no messes, no dirt from outside like others with dirty hoses, dirty water, and dirty shoes). We also received complementary shoe covers to wear around the house while the carpet dried. The carpet dried very quickly (less than 6 hours) since I believe your method only wets the actual carpet and leaves the carpet pad fairly dry, am I correct?
Larry gave us more than we expected (I only had two rooms marked and asked if they could do just part of a larger room--family room--for us to stay within budget. Larry cleaned all traffic areas in the large family room AND cleaned the small traffic area leading into my little office for the one price. I thought I would have to budget for another time for the full family room traffic areas and my office and maybe forego protective spray since we were researching what to use besides Scotchgard. Larry solved my problem by giving me the expanded bonus cleanings and information that the protective guard Z uses is water-based, so I was able to get everything done on this one trip, all within budget!
The piece de resistance is that I am a cancer survivor and was advised to keep as many carcinogens out of the house as possible to lower my recurrence rate. Although I had hired Z because of a strong referral from Kade Restorations to further obliterate any black mold spores that got away in the carpet (and was willing to just live with "the chemicals", I was thrilled to learn that you also used a product that safeguards my health--alkaline water--for my house needs! I am giving your extra cards and coupons to my cancer surviving friends.
Although we bought a Kirby to do our own industrial carpet cleaning on a regular basis, my husband and I voted to use your services again instead because of the above reasons. Thank you!
clean an carpets not a sticky feeling later
Eduardo Valencia is a gem! The carpet looks new and he is very polite....
I would use your service again.
Always a good job
excellent results; very experienced and professional workmen
Quality of the service and professionalism of the staff is incredible!
On time, speedy work and the carpets look amazing!
Great workers.