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based on 32825 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
THE SERVICE IS WONDERFULL.SAL ONCE AGAIN WAS IN AND OUT IN A TIMELY MATTER, MOVED WHAT EVER NEEDED TO BE MOVED AND THE PLACE LOOKS GREAT. I HAVE USED SAL BEFORE AND I WILL USE HIM AGAIN HE IS ALSO VERY NICE TO WORK WITH.
Our cleaning rep was very nice & did an adequate job, but didn't move a couple of chairs or get under our bed very well...next time I will follow him into each room & point out some areas of concern...the stairs are better than they were...maybe as good as they can get, but not great. I do appreciate his work & do not want him in any trouble, just perhaps a little more diligent.
Polite, knowledgable on time.
Still have a strong urine smell in living room. For the price of what we paid that should have been eliminated.
Your products work beautifully and if all your employees are like Sal your company is in great shape!
Safe for my kids to be around, dries quickly. Very efficient!
Ontime, professional, do a quality cleaning. When I am home to meet the technicians they always represent the company well.
on time and good results
Non-toxic/Pet Safe.
Also the technician was very detailed oriented and considerate.
Gill, a very competent and professional person, did a great job. He was really friendly too!
Our sofa and loveseat look new!
Thank you.
Very friendly , courteous, qualified, dependable technicians. Will continue to use Zerorez and highly recommend them
Very professional. Marcel was outstanding. He explained everything that he was going to do,and did it.
The young man that was sent out, Brett was just wonderful. He explained how the products work, offered to add some additional protection to our high traffic area. He also demo'd how clean our kitchen floor could look and we also had him clean that area. Very professional.
Will ask for him next time..
Thank you for asking-MMC
On time, good attitude, efficient, got the job done as expected.
On time and easy scheduling. Good work
The Technician was excellent! Carpet is clean.
You do not use soap and this is good news for my dogs who have allergies to carpets with soap residue. Also, Robert, your tech is very good. He is very thorough and professional.
Technician was on time, polite, and fast.
Fast, friendly service. Overall a good experience!
Your technicians are quick, fast & professional. This technician took care to protect my hardwood floor, my china cabinet & even put protective lifts under my stationary bike, so not to leave marks when the carpet dried. i really appreciated that. Without me even asking. Extra care.
everything
I have used Zerorez for several years, and I am always very happy with the results that I get on my carpetsing and tile. The technicians are very knowledgeble,helpful, and competent.
Eduardo, the technician, showed up on-time and estimated the time of how long our cleaning appt would be almost to the minute! He was pleasant and professional. I was quite pleased that there was not a harsh chemical smell to the solution and that it dried quickly - within the 24-hours, just like I was told.
I was advised that the carpets would be dry in 5 - 6 hours however, when I returned home from work the carpet was still wet throughout the house. I had my son's birthday party the next day & we had to wait until the next morning to place all the furniture back. In addition, there were "discolored spots thru out our carpets". We really wanted to do our entire house however never used this company but was recommended by our friend & decided to go with this company. We have used Chemdry & found that to be better & was successful however, we tried this company for our first time & was hoping to do other rooms in our home once we had the time & money. We were disappointed with the outcome as it was still very wet by the time I got home around 5:30 PM & we had the carpets done @ 9:00 AM. The carpets were still even wet the next morning :( very discouraging.
Our carpets get very clean and your technicians are courteous, on time and work in a timely manner
I had 2 area rugs cleaned along with one bedroom on Friday morning and was hosting a wedding on Sunday. The area rugs did not dry by the following day and I had to put them outside in the sun late Saturday afternoon to get them to dry, I wasn't happy. The bedroom dried by the following morning and came out great.
They have no chemicals
Professional, efficient, courteous and a good service. Rashad was all of these things and II will ask him back again.
Prompt service and willingness of the technician to "go the extra mile."
The young man, Daniel Haire, cleaned our carpet and made it look like new :)
He took his time, making us feel that he really cared. One of the rooms, our son's, was pretty bad and we were amazed when it came out clean, and looked like new!! We are so happy with the results and that the product is natural and leaves no residue. It dried quickly with a couple of fans. We love Zerorez. Thank you!!