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based on 35237 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Technician arrived on time, was very professional and courteous and did a great job cleaning my carpets and left my home in a better state than when he arrived. I was very impressed with the service.
Service was professional and answered all my questions. I've never seen my carpets come out so clean and soft, not sticky or stiff, even with our 2 kittens, 1 cat and a dog! I was surprised how clean the carpets smelled!
NO SOAP!!! Service is convenient and on time. Thank you.
No chemicals, no smell
Great job
My carpets are not sticky after cleaning, and it takes a lot longer for them to get dirty again.
Always on time. Matt did a great job, and no perfumes
I am afraid that my technician was tired, frustrated by an earlier encounter. He was not particularly pleased to be at my home and gave me curt answers and I ended up moving my own rugs, chairs etc. for him. If I had not had a party the following day I would have asked him to just leave. It was the end of the day and I assume the poor man was tired. He did do a good job with the cleaning though!
Good results & great service!
Cheaper pricing. Also, I never got my invoice delivered to my email. I think you could improve your customer service by having the process explained as to vacuuming prior to cleaning. Darnell was very professional and courteous.
My technician ,Sal was very through and even came back to go over an area where a spot still remained. He had a caring , pleasant personality. Will ask for him by name in the future.
Outstanding results. Polite & professional on time service. Will use Zerorez again.
Staff was very helpful on the phone when we ordered the service and also during the service. Juan explained everything before starting and did an excellent job on our floor. The floor looks like new! We are so pleased with the results. He checked with us at the end to be sure we were happy. We will recommend your company (and Juan) to our friends. Thanks!
The best results I have ever gotten from carpet cleaning are from Zerorez. Employees are efficient and pleasant and the carpet never looked better!
I am not sure you can. I understand the process and purpose, but it fell way short of expectations. The serviceman did his job well and was extremely professional. He could only do as much as the technology allowed him. There was one area where one of my dogs has urinated, and there was a distinct odor in that area - I informed him. After it took two days for the rug to dry since the majority of the solution is high pressure water (I understand...i.e. no chemicals) the odor was just as strong and I felt I spent $344 for nothing since this was my primary reason for the rug cleaning. I need chemicals I think.
The service is great friendly and fast. Product is the best I have used
Environmentally friendly
You do an excellent job of cleaning my carpets. Even though it had been 2 yrs since they'd been cleaned, they look and feel like new. They also smell like new. And our serviceman Malo was very courteous and thorough!
no residue, nice people, on time or you call.
there are no harsh chemicals, and the process doesn't leave a residue behind! Also our technician, Gil, was ON Time, Friendly, and Professional!
carpet looks extra clean and almost all our spots were removed! What we had left where old stains that were too ingrined to be taken out.
Carpet is still dirty and spotty-- disappointing after spending over $1000.00!
Mrs. Last name removed
Garage floor and patio floor did not remove any of the stains. Simple green and a brush were able to.
Great service. No soap in product
No chemicals. On time.
Excellent cleaning product
I like that your products are green. Your customer service is extraordinary! Thank you.
dried quickly looks super clean
Professional service. Always on time and go the extra mile to give great value for the cost.
The product is amazing really gets the dirt out and no chemical smell afterwards. Matt was our tech he was very professional arrived on time and was in and out quickly and did a great job.