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based on 32827 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
the cleaning is the best we've ever had the representative was attentive to our needs
The professionalism of the person sent to do the work
Dennis does a great job. I have recommended him to my friends.
THE CARPET LOOKS LIKE NEW ALL OVER AGAIN
& LOVE THAT NO SOAPS ARE USED. ROBERT, OUR TECHNICIAN IS VERY THOROUGH -- SEES THINGS WE NEVER EVEN NOTICED ON OUR CARPET. HE IS EFFICIENT & VERY HELPFUL WITH HINTS ON TAKING CARE OF OUR CARPET.
WE ALWAYS ASK FOR HIM & HAVE RECOMMENDED HIM TO FRIENDS.
Outstanding results! Not only did the Technician do an incredible job, but he was super friendly, helpful and informative. I would not hesitate in giving your company the highest of recommendations.
environmentally conscience, easy correspondence, fast work, good results, friendly staff.
thank you!
The tech, Sal, was very polite and friendly. He explained what he was doing as he went along. He really seemed to believe in the product/service he was providing. The results were excellent. I told him that I had called Coit out last year to do the carpets and was not happy with the results or the tech. But that I will definitely be calling Zerorez in the future to clean our floors. I had forgotten what color the tile grout was supposed to be! I thought black was normal until Sal pointed out that he could now see that the grout is a light brown. Very impressed with the whole experience.
Did not clean my carpet like stated.
Loved Marcel. He explained everything and was very knowledgable. Great guy and he did great work.
It did a great job...
Still found spots on the carpet and aggreed upon price changed after the service man confirm that the work.
Very appreciative of your efforts to return to my home for a retreatment. 'Gil' was very professional and worked hard to remedy our problem.
Thank you so much--the result is a great improvement!
Polite, wonderful service techitians, wonderfully clean, no residue, I will never use another company again.
Quality service and your process keeps the carpet cleaner then the other guys. Always impressed with the technicians, great customer service and Robert was no exception. We have been using you guys for years now. Thank you.
Cleaning process.
Technician was friendly, efficient, and careful in my house not to track in mud or damage walls with hoses....
Was able to get appointment quickly.
Carpets look great
Excellent cleaning and superb customer service
Your tech, Robert, was very nice and professional. He did a great job! I love Zerorez because my carpet feels so soft, clean and fluffy and looks great too!
After you cleaned our carpets on Friday, we now have a large spot or stain (about 20" x 30") as you enter our living room and it is still quite wet. We did not have a spot on that part of the carpet prior to the carpet cleaning.
We have found the carpet cleaning to be dependent on the person doing the cleaning. The first time, our carpets were clean and fresh. The second time they were OK except a few of the spots were still visible. This time the carpets appear to be clean but we have the large "spot".
Very efficient. Quickly clean without residual chemical
Odors. Excellent service people.
Hands down, the best carpet and tile floor cleaning service we've ever used! Technicians are always professional and do a great job.
clean
Dennis us reliable & prompt!
Good job too!!
We are very pleased with the outcome of our carpet and runner rugs. However, when I discussed pricing with the telephone rep she indicated that our area rugs are much harder to do and require a lot more work so, that is why your cost is so high. Because of that I only selected two of my runner rugs to be cleaned. I had to forego 4 of my rugs. When your worker did our runner rugs it took him ABSOLUTELY no time at all to clean them. So, this is the only thing that will prevent me from using you in the future.
On time, quick, and absolutely the best carpet cleaning I have ever had. Our technician, Gil Rogers, is the best. My carpets haven't looked this good in years!
Great communication, on time and did a great job.
The price was higher than I had hoped for.
Carpets stay cleaner longer. My carpets are 11 yrs old and look like new. Tech tgat was here was friendly and polite. It just always seems it's more bang for your buck with this company!
Rugs are clean - employee nice-
Nothing to improve. I do recommend, but most people that I know don't have the patience to wait for their carpets to dry. It is wetter than other services, but it does clean it better.