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based on 34866 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Let the customer know if there are stains that your equipment and solution can't guarantee before the rep comes out to do the job. The first time I used the service nearly 2 years ago, I was completely satisfied. This time my carpet was more worn and the steps were really dirty. They could not get all of the dirt out of the steps and this stain I had which I found out was cough syrup did not come up. It was my understanding prior to the representative coming out, that everything would come up. I read the info online and I explained to the customer service rep regarding the dirty stairs on the phone. The rep who cleaned the carpet tried really hard; but the stairs that were really dirty are still dirty. I really would have considered a cheaper service if I thought that the stairs were not coming clean anyway. I took advantage of a sale going on; however the 3 stairwells cost me $80.00 per stairwell or $240.00, since there is no discount for stairs.
Tech did a great job. 20 year old carpet and stone floors in the kitchen look new. Very impressed. Have been using Zerorez for several years and will never use anyone else.
Prompt and friendly service
No chemical smell
When an advertised special is scheduled for a customer it would be nice to have that special honored without having to dicker with the service technician to get it done.
Dennis the gentleman who provided our service is polite,does a great job,aware of decor and goes extra mile to protect my decor.I continue to use Zerorez my carpets and have had tile done before look great after the service. I want to again Thank Dennis for a job well done.
Very good service
No chemicals. Man came back quickly to repair a pot he missed.
That I know it is completely safe for my family
Carpets are clean. Great service.
On time, courteous, delivered the service request...well done.)
Bring your own water, etc. Service is excellent. Very customer friendly with wall guards, shoe protectors, etc.
Don't leave any odor behind. Technical works quickly.
great end product....the best clean carpet, no residue.....very thorough, professional and conscientious technicians
Excellent in every respect!
Prompt service - Excellent results
Also, they came back to remedy a few spots that were missed or not cleaned thoroughly the first time.
Now the carpeting looks like new.
The process is extremely effective in getting and keeping the carpets clean. The procedure is efficient and quick. The technicians are very professional, competent, punctual and nice.
efficient
Rug was super clean and dried fast!
Efficient, friendly and dependable service. I like that no harsh chemicals are used.
You do a good job cleaning.
Service is great, updates on arrival time. Just a super company. I recommend you to everyone I know. Great prices no hidden charge or pushy sales.
After the rugs are cleaned I'll be in a position to rate your services.
Really improved the look of the carpet
Technicians have always been prompt and businesslike and do a good job. My carpet looks nearly new.
They are clean non toxic products. Your guys are so professional and genuinely concerned that the customer is pleased with the work done.
Absolutely love Livingston. He did such a great job.
Marcel C. has provided excellent service for us on several occasions & we highly commend him for his professionalism & thoroughness.
John & Mari T.
You new tech was very nice and did a good job.
Thank you
The carpet is now CLEAN. The service was on time and the representative was professional and friendly.
Service man was early, polite, punctual and efficient. White carpet cleaned up nicely.(early).