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32837 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I kinda hoped the solution could dry a little quicker. I also noticed a few spots of caked mud in some areas left on the carpets and I am guessing that was because there was no vacuuming of the floors before or after the treatment by the technician. But overall, since this was a cleaning of carpet that is probably quite aged (this is a new house to us and we are not budgeted for new carpet just yet) it is soooo much better than it was when we moved in.
Xerox continues to give perfect service. They are prompt, courteous, protective of furniture, using corner guards, plastic under legs of furniture. (On phone and Service). We love Jose and Matt. They not only meet but exceed our expectations. And not we are not relatives. Linda D.P
Everything
The quality of the service and the fact that the carpet is actually clean.
Your employees do a nice job and I like that the carpets are not soaking wet when you leave.
I am a repeat customer and have been very satisfied with results for carpet cleaning.
Love that there's no soap. Always have had courteous technicians who are willing to do that little extra bit and it is so appreciated. (Especially when we are paying more than regular carpet cleaners charge).
The young man Alex who cleaned our carpets was very friendly and did an excellent job of cleaning our carpets.
Have better specials or whole house discounts.
Alex was very nice, I noticed several lite pieces of furniture where not moved to attempt cleaning underneath the item. We are former Haines & Cross customers. Their staff routinely would move items clean, replace the item with a plastic shield underneath.
It works and service is great.
Your field people are always very friendly and helpful and go the 'extra mile'. The cleaning service far exceeds a standard steam cleaning. My carpets stay clean longer.
The work professionalism of the people and the cleaning process.
This was the first time I used Zerorez and my carpets turned out beautifully, much better than previous cleaning. It is important to me that the process and products are green too. Gil was our technician and he was great!
My carpet looks almost new again. The guy was very professional.
No chemicals
Everything about zerorez is highly rated. The workmanship is so very professional & yet caring enough to listen to specific problems. Don't have to wait for weeks for an appointment & my person was meat & clean. I only use Zerorez only carpet.
I have used the carpet, tile and upholstery services and have been happy with all.
the worker that came over to clean the carpets was nice and did a great job.
Quality of work.
I like that they have no toxic chemicals...that they are clean, and that they don't leave a soap residue on the carpet.
Did not dry as quickly as first stated, however, representative very knowledgeable and good at what he does.
Technicians are always on-time, professional, helpful, etc. The carpets are always soooo very clean after Zerorez. Thank you for your great service.
great results, fast drying, fair pricing, and great tech who rolled out!
Easy to make an appoint. Michael, the tech who came to clean, was clean, nice and seemed knowledgable about the process and products.
Dries quickly and gets out all the stains.
The service was excellent. The men who came out were very efficient and helpful. The finished job was better than previous companies I have used, especially because there was no soap residue.
I just printed my invoice. I wasn't told there would be a $15.00 Water Treatment Fee.
Extra clean with no residue. On time.
We were properly impressed that you returned to correct a spot that had been missed
on your first visit. Jose is a bright and competent young man: a real asset for Zerorez