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32837 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I can't say enough good things, I love Zerorez! I have recommended your company to my neighbors but they still call the old Stanley Steamer or others who don't get the carpet clean...crazy😁
Very professional. Carpet not too wet, so dries quickly. On time, polite and respectful person who came to do the work. No smell.
Great service
Darnell was very nice and professional. My tile and grout looked great!
My carpet actually looked no better than when I do it. It looked great when it was wet but once it dried you could still see the problem areas. The technician was very nice and very professional
I like the fact you do not use soap. Robert, my technician, goes above and beyond what is expected. It's the little things he notices and takes care of that impress me.
Non-toxic, safe for my pet
I liked the cleaning quality and not using chemicals on my carpets.
product works great!
Clean and effective,the crew was very good
Service man was early, polite, punctual and efficient. White carpet cleaned up nicely.(early).
Let the customer know if there are stains that your equipment and solution can't guarantee before the rep comes out to do the job. The first time I used the service nearly 2 years ago, I was completely satisfied. This time my carpet was more worn and the steps were really dirty. They could not get all of the dirt out of the steps and this stain I had which I found out was cough syrup did not come up. It was my understanding prior to the representative coming out, that everything would come up. I read the info online and I explained to the customer service rep regarding the dirty stairs on the phone. The rep who cleaned the carpet tried really hard; but the stairs that were really dirty are still dirty. I really would have considered a cheaper service if I thought that the stairs were not coming clean anyway. I took advantage of a sale going on; however the 3 stairwells cost me $80.00 per stairwell or $240.00, since there is no discount for stairs.
Tech did a great job. 20 year old carpet and stone floors in the kitchen look new. Very impressed. Have been using Zerorez for several years and will never use anyone else.
Prompt and friendly service
No chemical smell
When an advertised special is scheduled for a customer it would be nice to have that special honored without having to dicker with the service technician to get it done.
Dennis the gentleman who provided our service is polite,does a great job,aware of decor and goes extra mile to protect my decor.I continue to use Zerorez my carpets and have had tile done before look great after the service. I want to again Thank Dennis for a job well done.
Very good service
No chemicals. Man came back quickly to repair a pot he missed.
That I know it is completely safe for my family
Carpets are clean. Great service.
On time, courteous, delivered the service request...well done.)
Bring your own water, etc. Service is excellent. Very customer friendly with wall guards, shoe protectors, etc.
Don't leave any odor behind. Technical works quickly.
great end product....the best clean carpet, no residue.....very thorough, professional and conscientious technicians
Excellent in every respect!
Prompt service - Excellent results
Also, they came back to remedy a few spots that were missed or not cleaned thoroughly the first time.
Now the carpeting looks like new.
The process is extremely effective in getting and keeping the carpets clean. The procedure is efficient and quick. The technicians are very professional, competent, punctual and nice.
efficient
The technician was efficient, friendly, prompt. I am pleased with the results, too.