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32837 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I didn't feel that the cleaning was to my standards. There was still a lot of dirt and crime around the baseboard area of my floors.
No chemicals
Quality. Employee courtesy,being on time. the whole enchilada.
Excellent job done
No chemicals used during the cleaning process and my carpet and travertine have never looked so good😄
Robert Keith is my Zerorez go-to! He has come to my rescue for many years now. He consistently goes the extra mile! Robert is an asset to your company for sure.
Name removed
The Zerorez product and service were of very high quality.
Quick and efficient service. Rashad was very nice and professional. We couldn't be more happy with our carpets!
Everything was great. Jose, the technician was very nice, well-organzized, on time, careful, pleasant, and the carpet looked great when he was finished.
We will certainly have you back and appreciate the prompt appointment choice.
Thank you, Cherie
Detergent free and fast drying carpets. Work is done quickly.
Your workers' thoroughness and helpful suggestions for cleanliness of carpet care.
You don't use chemicals and your service technicians are always very efficient.
It would have been nice if the tile cleaning would have been done up to a grout line instead of half cleaning the tiles at the transition from the job.
Floors
Professional and fast.
Technicians are courteous, knowledgeable and professional. Technician arrived on time and worked efficiently.
I found this time the stains were right back within the week of cleaning I am very disappointed this has not happened in my past cleaning with you I know my carpet is older but still needing to spot clean the areas 1 week after having my carpets cleaned should not b the case
Quality service
Clean, effective, easy dry time & amazing technicians. We love Juan and Marcel!
The cleaning process feels & looks clean without residue. Techs are very professional and knowledgable.
Always excellent- the technician was superior and my carpet looks almost like new, even though it's pre-historic.
Professional, on-time, excellent service!
Rashad was wonderful! Prompt, efficient an friendly! I will use his service again!
Our carpet had never been professionally cleaned in 13 years, and after our carpets were cleaned by Zerorez,they looked brand new.
I've used this company several times. Most of the time they have have been very thorough. I will use this service again but request not to have the technician that was sent last time.
We were happy that Jose, previous employee of Haines & Cross, cleaned our carpets. He is highly trained and has always done a great job for us.
My carpets look great. The Zerorez technician was very nice and responsive to my concerns. I would definitely recommend this service to a friend.
This was our first experience with Zerorez, but after hearing the commercials we wanted to give it a try. I like that Zerorez is nontoxic and avoids harsh chemicals. It also sounds like the results should last. It has only been 1 day so time will tell if old stains resurface, but so far we are very happy with the results! Our service techinician, Jose Morales, was friendly and professional. He efficiently cleaned 4 rooms and happily added on the stairs (for an extra cost). When he arrived he asked if we had any areas of concern so we walked him through our trouble spots. He gave extra attention to these areas and when he finished our carpets looked fantastic. He left us his business card so that we can follow up with him if we have any issues. Our first Zerorez experience will not be our last!
Technician very efficient, helpful and personable. He did a very nice job and explained things to me. My carpet looks great!!
Products work well & service is way above average!