Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 32839 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 8, 2016 — Rated 10 out of 10 by J.K. Zerorez Los Angeles
What do you like about our products and services?

he was very efficient and did a great job on our dirty leather sofas. I love
that he was polite and answered all my questions. we had used you before and the
water method is great. jim

Report a concern   April 7, 2016 — Rated 10 out of 10 by Anna Krape Zerorez Los Angeles
What do you like about our products and services?

Does not leave soap residue and carpets stay cleaner than what I had before.

Report a concern   April 7, 2016 — Rated 10 out of 10 by M.B. Zerorez Los Angeles
What do you like about our products and services?

The product works great the guy you sent to our house did a great job was very polite and personable.

Report a concern   April 7, 2016 — Rated 10 out of 10 by J.A.K.M. Zerorez Los Angeles
What do you like about our products and services?

Your technician, Keith Almanza, was a total professional, from his dress and appearance, to his abilities at cleaning and servicing the carpeting here. Much appreciated...

Report a concern   April 7, 2016 — Rated 10 out of 10 by Marc Robinson Zerorez Los Angeles
What do you like about our products and services?

Always get excellent results. Everyone is very friendly and the whole process goes smoothly.

Report a concern   April 7, 2016 — Rated 10 out of 10 by Edward Brown Zerorez Los Angeles
What do you like about our products and services?

Great service, professional staff and cleaning is superior

Report a concern   April 7, 2016 — Rated 10 out of 10 by R.T. Zerorez Los Angeles
What do you like about our products and services?

Jose did a great job and was very friendly.

Report a concern   April 7, 2016 — Rated 10 out of 10 by C.C. Zerorez Los Angeles
What do you like about our products and services?

Good job.

Report a concern   April 7, 2016 — Rated 10 out of 10 by Debbie Forbeck Zerorez Los Angeles
What do you like about our products and services?

The carpets looks amazing after cleaning and the spots "do not" reappear. I won't use any other carpet cleaning service. This was our third time using Zerorez.

Report a concern   April 6, 2016 — Rated 8 out of 10 by C.C. Zerorez Los Angeles
What could we do to improve?

My technician Eduardo was friendly, courteous, professional, thorough, finished in a timely manner. He was great!

Report a concern   April 6, 2016 — Rated 10 out of 10 by Gail Halcromb Zerorez Los Angeles
What do you like about our products and services?

Timely, Efficient and Quality of cleaning was excellent.

Report a concern   April 6, 2016 — Rated 10 out of 10 by D.A. Zerorez Los Angeles
What do you like about our products and services?

Nice job. Professional, English-speaking crew member. No gimmicks.

Report a concern   April 6, 2016 — Rated 10 out of 10 by L.F. Zerorez Los Angeles
What do you like about our products and services?

Gets rid of pet stains and safe for pets.

Report a concern   April 6, 2016 — Rated 10 out of 10 by H.A. Zerorez Los Angeles
What do you like about our products and services?

No chemicals

Report a concern   April 6, 2016 — Rated 10 out of 10 by S.L. Zerorez Los Angeles
What do you like about our products and services?

Your tech was prompt, very polite and nice, worked efficiently and was very professional. I was very pleased with him and his work.

Report a concern   April 6, 2016 — Rated 5 out of 10 by J.T. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

Matt is very personable and easy to work with. He cleaned our carpets in the steps and 3 bedrooms. In this he did a good job. However, we noticed that he did not put much effort on the two ends of each step. Matt's reason: the ends are not normally stepped on, and thus did not need much cleaning.
We also asked him to clean our mexican tiles in the lower level. The tiles were scrubbed by the big scrubber, and the surface was done ok, although some of the spots were not removed. The tiles have large i-inch grout and were quite dirty to begin with. We understood that cleaning the floor would not be easy due to the condition of the grout. While the tiles were scrubbed, the machine did not reach the grout, and Matt did not use the hand grout scrubber. During the last 3 days my wife and I had to hand-scrub the grout and have improved the condition. We cannot understand why he did not clean the grout. No point in cleaning the surface of the tires without taking care of the grout. In fairness, Matt charged a very reasonable amount for cleaning the tiles, but I would have preferred grout cleaning to be included in the effort. We also delayed Matt somewhat before he started cleaning the tiles. If you like I can send you some photos of the tiles, ones taken after Matt left, and after we had manually cleaned the grout ourselves. Done literally on our hands and knees. You are also welcome to come by and inspect our house, entirely at your option. We do not require it.

Report a concern   April 6, 2016 — Rated 10 out of 10 by Sherrie Brand Zerorez Los Angeles
What do you like about our products and services?

Thorough cleaning without harmful chemicals!

Report a concern   April 6, 2016 — Rated 10 out of 10 by Jeanine Neville Zerorez Los Angeles
What do you like about our products and services?

Your service technician was on time, respectful, efficient & knowledgeable.

Report a concern   April 6, 2016 — Rated 9 out of 10 by K.M.M. Zerorez Los Angeles
What do you like about our products and services?

Clean carpet that dries fast.

Report a concern   April 6, 2016 — Rated 9 out of 10 by S.V. Zerorez Los Angeles
What do you like about our products and services?

Zerorez is a quality company. The technician arrived on time and did a thorough job. I also like that the product they clean with is natural and safe. The reason for the 9 rating instead of 10 is due to the pricing for area rugs. I didn't have my large area rug cleaned because it was too expensive.

Report a concern   April 6, 2016 — Rated 10 out of 10 by A.M. Zerorez Los Angeles
What do you like about our products and services?

good job, stains we did not think would be removed, were.

Report a concern   April 5, 2016 — Rated 9 out of 10 by B.P. Zerorez Los Angeles
What do you like about our products and services?

FInished the job quickly,efficiently and at a reasonable price.

Report a concern   April 5, 2016 — Rated 9 out of 10 by A.S. Zerorez Los Angeles
What do you like about our products and services?

You are green and effective

Report a concern   April 5, 2016 — Rated 10 out of 10 by David/Susan Francis Zerorez Los Angeles
What do you like about our products and services?

Excellent technician!! Right on time to appointment! Worked fast and did a wonderful job the two bedrooms, bathroom, hall, and stairs. Have used Zerorez every time we have had our carpets and first floor tile cleaned!

Report a concern   April 5, 2016 — Rated 10 out of 10 by Linda Conn Zerorez Los Angeles
What do you like about our products and services?

I really like how personable my technician was. He spoke to me honestly about what work I needed and would be recommended. He was professional, courteous and efficient.

Report a concern   April 5, 2016 — Rated 10 out of 10 by E.G. Zerorez Los Angeles
What do you like about our products and services?

Technician, service and result were all outstanding!! Thank you very much!

Report a concern   April 5, 2016 — Rated 10 out of 10 by Carmen Morris Zerorez Los Angeles
What do you like about our products and services?

First, excellent customer service from my service guy. The carpets look absolutely wonderful! Thank you! I will use them again and again and recommend them to anybody! Thank you!

Report a concern   April 5, 2016 — Rated 5 out of 10 by S.M. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

Scheduling error, took a later slot in the day so tech wouldn't have to turn around, but it was Zerorez error, and nothing.

Report a concern   April 5, 2016 — Rated 10 out of 10 by B.P. Zerorez Los Angeles
What do you like about our products and services?

Our carpet was cleaned yesterday and it looks great. Also, there was no residual "damp" smell. The technician was professional and courteous. Thank you!

Report a concern   April 5, 2016 — Rated 10 out of 10 by Donna Douglass Zerorez Los Angeles
What do you like about our products and services?

I love that your cleaning products are green. I also love how courteous and knowledgeable your technicians are. And always on time! A special thanks to Sal, who cleaned our carpets. What a great guy!


Privacy Policy