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32839 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like that you don't use a bunch of toxic chemicals and my carpet smells like citrus after it is clean.
Your cleaning products really get carpets clean, they do not smell and it works very quickly.
Robert, your service technician is amazing!
Thank you.
Name removed
results
The work is excellent leaving the carpet extremely clean and quick to dry. Serviceman is very knowledgable .
My carpet looks great, I like that there is no soap. I also have a protective spray used to help keep my carpet clean. The overall experience was friendly and professional customer service.
Product and services are 1'st rate. Cost are fixed. There are no hidden fees, or attempts to "sell" extras. Personal are on time, professional and courteous, including on the phone. In other words, if there is a "business model" to be used as an example Zerorez does everything right and I have never had even had the slightest bit of dissatisfaction in the half dozen times (or more) that I have used their services.
No chemicals.
I really appreciate the fact that your products are environmentally friendly and my rugs and upholstery get really clean! Your service technician was also committed, friendly and professional.
The man who came was polite and knowledgeable.
There were several areas on the tile that did not get cleaned thoroughly, most prominently in the kitchen behind the stove (we moved the stove out so it could be cleaned) and in the edges where the tile meets the cabinets and sink. There were also other corners in the house that were not cleaned as I would have expected. How can you make it right? If your machine does not get the grime, then the person cleaning should do it by hand after the machine just like I did when he left. It was a waste of $340.00 and to top it off, the technician was having troubles with his phone so the only payment he could take was a check. So I got no credit card points and not a completely cleaned tile!
Very friendly tech who was honest, thorough, and did a great job!
It was so clean without leaving a chemical!
No Soap! And the technician, Alex, was great!
The guy who came was great.
Adjust price to size of room and whether or not furniture had to be moved.
I have an 8 month old baby he's starting to crawl and I didn't want him to breath in any chemicals.
Your technology is cutting edge. I have used you before with great results. I am a person with allergies and I like to stretch on my rug. Knowing my rug is clean and without chemical residue makes me feel safer. Thank you.
All of it!
Fast, friendly and efficient service!
Sal was very professional and knowledgeable. He was also very friendly and efficient. I hope I can request him next time I need service. GREG AXTEN
Sal was great--friendly & thorough--& our carpets are much cleaner & softer than when other companies have cleaned it!
Robert was very hard working and went out of his way to handle some of our carpet issues
Carpets came out better than expected and the service provided was exceptional
No residue, really gets the carpet clean
Cleaned by natural water and heat. No detergents.
Fast Clean Reasonable Cost
I appreciate the professionalism of everyone I have ever dealt with in the company, from the receptionists to the actual technicians. Scheduling is very easy; I receive a reminder; the technician calls when on the way and always within the time window I had been given. The cleaning services are very thorough and respectful of my time and my possessions. I always recommend Zerorez to friends and family.
I like that your cleaning system is a green product. I also appreciate that your technicians work at getting the water removed from the carpets as well. They do an overall good job.
Our carpet and couch looks and smells great. One complaint from my husband: one of the couch cushions was not completely cleaned at the edge seam. it is a very difficult area but also highly used when lying down.