- Phone: (949) 387-2222
- Visit Website
based on 34876 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very friendly people and no chemicals, soaps or detergents used to clean the carpets.
Zerorez gets my carpets cleaner than any other rug cleaning company that I have used.
On time, courteous, helpful, clean, conscientious and incredibly beautiful results! What more can you ask for? Not only that, but I forgot to move the dining room table for our Thanks Giving dinner so there was a small section overlooked... and the technician made time to come back and get it done before company came! I highly recommend them and look forward to doing biz with them again.
On time, no mess during or after, friendly workers, zerorez.
No soap, carpets dry quickly, friendly staff
I like tgat there aren't a lot of chemicals used
Zerorez is amazing in the way it cleans. I have never had a spot on my carpet, or furniture, that
they can't remove. I have two large rescue dogs, who make lots of spots for different reasons, and I don't have to worry because I know Zerorez can remove them. Thanks for a great service!
That there is no soap and the carpet stays cleaner longer.And the technicians that I have worked with are friendly and reliable. Sal Alvarez was so helpful and considerate of my concerns. I would recommend him and would request him in the future.
The tech polite professional and did an excellent job
On time, good cleaning products and great service people. Daniel had been here before and he does outstanding work and aims to please.
Service personnel, in this case Livingston, was courteous and professional. The carpets looked great and there was no after odor.
I like the quality of the cleaning. We have 2 large dogs and our carpet takes a beating. Zerorez always brings it back to looking like new again.
I like the whole process of cleaning without detergents or soaps. I have been using Zerorez for years and would not use any other company or process. The technicians are professional and very kind. They couldn't be nicer.
They work well.
Effective, no residue and says cleaner longer.
I've had the same techSal for many years. I like the fact that Zerorez will assist in scheduling the same tech on each visit. Also, have been a customer since day one when they first came to Irvine. Excellent job always. Thank you zerorez. RP. Irvine, ca
I had an area rug cleaned, and it didn't look clean. It still has a dark spot that should have come out much lighter. I had a beverage stain that occurred a week earlier and it was still darker but I really didn't know how it would come out
Always willing to accommodate.
Everyone was so professional, from the initial contact with your office to the reminder emails, to our great tech, Rolando. We are so pleased with your company!
Give Rolando a raise!
I
Friendly and professional people
On time, call before arrival, great price. Been using for years. Carpets stay clean because there's no soap to attract stain. Smells clean and dread every time.
Great service, good work.
No chemicals and you do great service consistently! Thank you!
The spots really come out! I like the way the carpet feels, very soft!!
I may not do it again for awhile as I think it's quite costly...
Robert was very responsible, polite and worked diligently while here. I thought the pricing for the carpet cleaning was fair, though I was surprised that my walk in closet was an additional $25. When I called in and asked for quotes, I thought the carpet cleaning was reasonable, but the upholstery cleaning was quite expensive and out of line. Also, I asked about stone cleaning and decided to not pursue because the quotes were very expensive and out of line with what I had paid another company the year before. The representative on the call on the phone in said that the technician could adjust prices once on site. All was good - prices were adjusted to be more reasonable on the upholstery cleaning. I had 4 breakfast room seats that I thought he said he would do for $10 each. Once he gave me the total, I could not rectify, but paid him anyway. One problem with the Phone App doing the work is that I never saw the detailed bill. Anyway, once I received the bill via e-mail, I saw that I was charged $20 each seat cushion. Since I helped him move them to the location for cleaning, I was aware that the cleaning did not take more than 20 minutes. $80 for 20 minutes seems out of line. Sooooo......since I learned about you on a community web site, my input, if asked, would be that your basic prices for carpet cleaning are reasonable, but everything else is out of line.
I have tried another competitor, my neighbor recommended ZEROREZ. I was impressed with that the three steps ingredients which included STEAM. The preparation and cleaning process was so efficiently sequenced as Darnel was so careful and precise with his every stroke working with the machine.
In addition, the communications (phone and emails) were extremely helpful to specifically prepare the areas to be cleaned and the limits of what would not be included in the service.
Finally, I was impressed how Darnel shared that he LOVED his job with ZEROREZ!! AND...I was impressed how white my white carpet could be cleaned! Yes, I will be a returning customer!!
Friendly service , no chemicals. Our specialist was the most thorough, nice guy. He was an expert and very fair.
It is a clean process, protects the environment and my carpets are not sticky and soapy.