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based on 34876 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I feel the process really cleans my carpet better that only other service I have had.
The technician moved some furniture that was too heave to move and got into all
the comers of the rooms. The technitian was a very pleasant individual.
Sal was very polite and informative. He was able to get the spots out and the carpets
dried very fast.
Thank you for your help. I will be calling again and will recommend your company to
my friends and neighbors.
Everyone we dealt with was great and the carpets look good!
Fast, clean, courteous, and they always arrive in the window that they promise!
Gets the carpets really clean, does not take long. Brett, the service person, did an excellent job and was extremely nice. I did have a very bad experience with the first person you sent a couple of weeks ago, who was extremely rude, but I am writing this off as a glitch.
It actually works, looks like I have new carpet, so pleased.
Cleaned my carpets well. Your technician did an excellent job. He was very pleasant and in my opinion is an asset to Zerorez. Very pleased.
I already have...Rashad (I think) was very friendly and professional and tackled the tough stuff without hesitation. My berber carpet looked new after he left. This was the third time in a row that we've used ZeroRez.
Rashad was very through and professional. The carpets are clean and pet dander-free!
The products that you use are far better than other cleaning companies. My carpets and floors stay cleaner longer because there are no chemicals left to attract dirt.
Good results and tech was very knowledgeable and polite.
The service is great. Very friendly workers. Extremely effective cleaning.
fast and very professional
Our two small dogs do not have accidents in the house. The carpet is only a couple years old. There is a small area that one of the dogs like to sit. I would say 3x3. Before the cleaning, there was a faint dog odor. After the carpet dried, the odor was way more strong. Would assume it is due to cleaning pushing it down to the pad. I emailed zerorez 2 times nicely asking for that area to be redone. The 2nd email even offered to pay. I have yet to get a response...
Communication was great! It's very easy to get a hold of and schedule an appointment, confirmations were done and the tech called before the appointment to let me know when he'd arrive.
The carpets always look great after the work is done and spots don't reappear. Your service is much more expensive than others', but the result is exceptional.
The tech was very nice, considerate and easy to work with. He did an excellent job!
Darnell was very professional and did a good job.
We like Keith
You guys are always great. Levi just did ours. Very personable and really worked hard!!
Your representative Darnell very professional, diligent and did an excellent job.Thank you.
No lingering odor, very clean, quick to dry, professional employees.
The carpet is totally cleaned and it remains clean for longer than after cleaned by other carpet cleaning companies.
Your reservation service. No one answered the phone all day Monday - I almost switched companies since I had an urgent need for a sudden stain. I left an e-mail and someone called the next day at noon. That is too long!
Alex was super professional and through. I really appreciated his straightforward approach.
Quick servive, the guys are so nice and very knowledgeable. We love how are carpet looks, beautiful and ready for our guests to come over
The technician was great, but communicating with you is impossible!!! ! Only persisted because I had loved working with Haines & Cross. I made probably 10 phone calls and reached a voice mail every single time. Your message that you will return the call before the end of the day is ludicrous because that never happened. And when we had agreed on a time frame you arbitrarily changed it with less than a 12-hour notification.
Dennis did a great job on my carpet twice in the last year. I like that there aren't any harmful chemicals in your product.
Polite, on time, professional. Job done well. Stains are out and do not come back!
Thorough & able to remove ground in dirt & stains without leaving a residue or overt smell. Thank you!
Great customer service. Livingston told me everything they would be doing. The office called the day before my appointment to remind me. Livingston called on his way to my house and gave me a 20 minute time frame. They were terrific the whole time they were here. (Rolando was his helper and he was great also.)
Very professional service. Carpets look great!!!