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based on 34874 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
quality
Matt, the service technician is prompt, efficient and attentive to detail.
Communication lacking. Do not mind the length of time it took to clean the carpets but pick up and return times were not communicated.
I love the Zerorez cleaning process and really appreciate that technician Brett Spence does a terrifi job. He is professional, thorough, pleasant & helpful, fast and my carpet looks like new after he's done cleaning it.
Minimal use of chemical, Clean fresh scent, results are long lasting, and dries relatively quickly.
Service rep Sal, was friendly, hard working, thorough, he spot cleaned and was diligent about spots that seemed stubborn. He explained the process and the benefits of the carpet protection and how to spot clean.
Excellent work and, with one exception, excellent workers.
The technician was very good and was knowledgeable about the product he was using. He did a great job. Thank you.
Cleans quickly and stays clean. Carpet feels soft, not sticky.
I have had very good service, with the exception of one time. I recommended Zerorez to a friend who had area rugs to be cleaned. They were not cleaned on site and it was questionable whether one of the rugs had even been cleaned.
Your product is free of chemicals. Your technician arrived on time and did a great job.
Rob Keith was very thorough and detailed when servicing my home. The carpet looked like new again. Thanks Rob!
First name removed
The service leads the carpets very clean they dry very quickly with no residue. The service was as advertised very quick and very friendly technician
Dennis was friendly, hard working , knowledgeable and accommodating. It was obvious that he truly cared about the service he was providing and that we were happy with the end result.
I like that Matt explained all the options and everything he was doing. He has outstanding customer service skills
Quality and price
I love the fact that you mainly use water and not harsh chemicals - and no residue. We had some pet issues - they were satisfactorily taken care of and a great job was done all the way around. Thank you!
on time great job
The service is excellent and you do not use chemicals.
non-toxic products and prompt service
Fast, efficient, dries quickly and the carpets come out looking great
Always on time. We have used Zerorez for the last 10 years. I am always pleased with the professionalism and quality of the work
Does a excellent job. The technician knew what he was doing and was straight polite.
The carpeting stays clean and the people that come know what needs to be done and are very polite. Great to work with.
Knowledgeable technicians, prompt & courteous, & does a thorough job.
they were friendly and professional and did a great job .
Robert did a great job explaining what he had done to fulfill the requests we had made when we first called Zererez! He was very thorough and careful in his work. He even gave suggestions as to what could be done to maintain the cleaning that was done.
Always get the carpets clean.
Everything was great...... thank you
Our technician,jose,did a good job.
My carpet was still damp this morning, although Robert (who was very professional and courteous) said it would dry in 3 to 6 hours. So next time and there will be a next time I will request extra "extraction" if that is the right term.